Was due to arrive the Monday but arrived 3 days earlier (the day after purchase)! Everything neatly packaged, the quality is amazing. Due for install this week & I am sure my client will bring repeat... See more
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Review summary
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Reviews shaping this summary
Ordered the qute hairdryer at abit of a risk, as there isn’t much I could find on reviews, the Description on the website explained different parts of the hairdryer and what would be expected and I... See more
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This is by far the best hair extension brand I have ever used , so many amazing colours and such fast delivery , if your looking for hair that lasts so long , good quality and fast delivery Remi cache... See more
Company replied
The best brand of hair I’ve ever worked with and the best customer service. I’ve ordered hair from them since 2018 and they really look after you. I have never ever had an issue with faulty hair but I... See more
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Company details
Written by the company
Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
Contact info
Unit 2, Easter Park, Teesside Industrial Estate, TS17 9NT, Thornaby, United Kingdom
- +44 (0)330 175 2551
- help@remicachet.com
- remicachet.com
4.2
Great
575 reviews
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Reply from Remi Cachet
Hey,
Thank you for the 5-star review, We really do appreciate it!
Best Wishes
Remi Cachet Customer Service
Amazing service
December 17, 2024
Reply from Remi Cachet
Hi Kennedy,
Thank you so much for leaving us a 5 star review, We really appreciate you taking the time out of your day for us!
Customer Support - Remi Cachet
Brilliant service as always
Brilliant service as always, my clients adore Remi Cachet hair extensions, and for me the stylist, the process from ordering to delivery to fitting is seamless. Definitely a brand you can trust which is so important in this industry. Thank you!
December 23, 2024
Reply from Remi Cachet
Hey Deborah,
What a fabulous review to start the year off with, Thank you so much for the 5 stars!
We are super happy the full Remi Cachet process is seamless for you and your clients, We appreciate your custom and wish you all the best in 2025!
Customer support team - Remi Cachet
Reply from Remi Cachet
Hey Charlotte,
So glad to hear your thrilled with us as a company, we are always here for you if needed and we are very grateful for your custom.
Thank you so much!
Customer support team - Remi Cachet
Remi Cachet Elegance. Lost it's quality.
I have purchased Remi Cachet Elegance Full Flat Weft multiple times for the past 5 years through my hairdresser who sews in my LA weaves. I believe Remi Cachet has had the best quality hair for an affordable price for years. I have had 2 x Elegance Full Flat Weft 150g 24'' in the past 1 year, and the quality of hair has gone down hill, leaving me with lots of split ends after a few months and feeling much much more coarse than usual. Remi cachet has denied changing their supplier but I am not convinced, unless the supplier has changed something in the way the hair is manufactured. I would rather pay a bit more for the quality anyday. Please get your quality back and charge a bit more please.
December 23, 2024
Unprompted review
Reply from Remi Cachet
Hi Emma,
We appreciate you taking the time to share your feedback and your experience with our products. We understand your disappointment and are always happy to help.
We strive to provide high-quality hair extensions that meet our customers' expectations, and we are committed to ensuring that our products consistently deliver the quality and performance you've come to expect from Remi Cachet.
We value your loyalty and appreciate you bringing this to our attention. We will take your feedback into consideration as we continue to evaluate and improve our products and manufacturing processes. We are always looking for ways to enhance our offerings and provide our customers with the best possible experience.
Please do reach out to us via email as we have no information to contact you on unfortunately.
Thank you, Merry Christmas.
Customer Support - Remi Cachet
Delivery is always quick and comes well…
Delivery is always quick and comes well packaged
December 16, 2024
Reply from Remi Cachet
Hi,
Thank you so much for your lovely feedback :)
Best Wishes
Additional Lengths Customer Support
Best quality hair around
Always great fast service, nothing too much of a problem. Recently ordered some aftercare products and got a free beach towel and luggage strap... love them.
Amazing quality hair. Wouldn't use any other. Nanos excellence range is another level. 😍
November 26, 2024
Reply from Remi Cachet
Hi Amanda,
What a brilliant 5 star review!
So glad you love your free gift from us, the towels are such good quality!
Merry Christmas
Customer Support - Remi Cachet
Best company I have ever used for hair…
Best company I have ever used for hair extensions. Product is fantastic.
Exceptional customer service, especially Rachael.
Highly recommend
December 17, 2024
Unprompted review
Reply from Remi Cachet
Hi Darion,
Thanks for a fab review, I love resolving any issues and was more than happy to help
Have a great Christmas
Rachael, Customer Service Advisor
Great company to work with
This company is very professional and always helpful if I have any questions!!
December 3, 2024
Reply from Remi Cachet
Hi Susan,
Thank you so much for this 5 star review!
We are always hear to help you as best as we possibly can, we are just an email or a phone call away!
Customer Support - Remi Cachet
Absolutely fantastic communication and…
Absolutely fantastic communication and customer service from Rebecca, she helped me with a query re. shades and was genuinely interested in solving my problem.
The hair really is amazing quality, my clients love it and it lasts so well!
November 28, 2024
Reply from Remi Cachet
Dear Sarah,
Thanks for the fab review, as a company we do love to know we are making our customers happy.
Thanks for taking the time to leave a positive review.
Best Wishes
Additional Lengths Customer Support
Excellent super fast service
Excellent super fast service . The quality of hair is excellent . Definitely recommended.
December 5, 2024
Reply from Remi Cachet
Hi Angela,
Thrilled you received your order super fast, Thank you for recommending us, its very much appreciated!
Customer Support - Remi Cachet
Great service
Great service, easy website ordering, prompt delivery great quality hair every time.
December 4, 2024
Reply from Remi Cachet
Hi Suzanne,
Brilliant news, an easy website makes all the difference, I have to agree.. Thank you for letting us know your happy!
Thank you - Customer support - Remi Cachet
Reply from Remi Cachet
Hi Gemma,
We're thrilled to hear you love your hair!
It's our pleasure to help you look and feel your best.
Thank you - Customer support - Remi Cachet
You can't go wrong
I love the products from remi cachet. The quality is amazing and the service is spot on.
I ordered my hair and some accessories they arrived the next day.
The Hair it's self is such good quality, I have the flat tips and they are so comfortable I forget I have extensions in
November 19, 2024
Reply from Remi Cachet
Hey,
Thank you for your kind 5 star review!
We're thrilled to hear you're enjoying our products and the quality of our hair extensions, We're happy to know you're finding the flat tips comfortable and that you're enjoying the overall experience.
Thank you - Customer support - Remi Cachet
Always order my weft hair from them
Always order my weft hair from them , really good quality and price and fast shipping. Never had any problems
November 25, 2024
Reply from Remi Cachet
Hi Ursula,
Thank you for your kind words! We're thrilled to hear that you're consistently satisfied with our products and service.
We appreciate your continued loyalty and strive to provide the best possible experience for all our customers.
Thank you - Customer support - Remi Cachet
Great first experience
Great first experience.
Great service, very prompt and really speedy process.
November 20, 2024
Reply from Remi Cachet
Hey,
Thank you for the 5-star review, We really do appreciate it!
Best Wishes
Remi Cachet Customer Support
Rachel was a really good help when my…
Rachel was a really good help when my parcel got lost and managed to resolve the issue. Thank you ☺️
November 22, 2024
Unprompted review
Reply from Remi Cachet
Dear
Thanks for the fab review, as a company we do love to know we are making our customers happy.
Thanks for taking the time to leave a positive review.
Best Wishes
Remi Cachet Customer Support
The BEST hair on the market!!
The BEST hair on the market!!
I would never use any other brand of hair, the elegance range is amazing, it will always without a doubt last me 12 months,Their range of shades and quality is 10/10
I will always be a returning customer xx
November 25, 2024
Unprompted review
Reply from Remi Cachet
Thank you for your kind words and glowing review!
We're thrilled to hear that you're so happy with our Elegance range and that it consistently meets your expectations. We appreciate your loyalty!
Thank you so much for leaving us a review.
Customer Support - Remi Cachet
Color was off
To be honest I was excited to try the new twin tabs. Bit the color came in really odd. I ordered 7 it was lighter on top and darker on the bottom. That tells me there is some porosity issues with the hair. Probably will look for another company to try
November 4, 2024
Reply from Remi Cachet
Hey Erica,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you are unhappy with the color. While we strive for consistency, slight color variations can occur between batches due to the nature of the product. Please rest assured that all our products undergo multiple quality checks before being released.
Our dedicated Customer Support team will be reaching out to you very soon via email to assist further - please watch out for an email from help@remicachet.com.
Customer Support - Remi Cachet
Reply from Remi Cachet
Hi Joanne,
5 STARS! Super grateful for your review.
Very glad you find ordering with us easy, And glad you also received your order in time!
Thank you again, Customer support team-Remi Cachet
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