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Remoty quickly connects you to carefully vetted experts who can offer technical guidance and support over video on your mobile or tablet.
13 Birch House, SW6 2HG, London, United Kingdom
4.2
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Used the service a couple weeks back when my amazon echo stopped connecting to other devices in my home. Was helped by a friendly guy over video who instructed me on steps to take to fix the issue. Saved cash, as I was very close to just buying a new device before checking them out!
So far, so good. Only used Remoty for the first time last week but it went very well. Our office printer was fixed within minutes with the help of an expert over video.
So far so good! I've used Remoty twice - both experts were knowledgeable and helped me quickly.
My PC died after a windows update. I've found remoty by accident. Despite my doubts, the guy that was helping me, I think his name was Steve, was competent and patient. He didn't fix my PC remotely, it's not how they operate. He basically showed me how to do it in a video call.
Long story short, my PC is fine, Steve was great, thanks guys!
Easy to use! I received help overclocking my gaming desktop from one of Remoty’s experts. I was connected to a video stream and showed the guy my setup. I was then instructed on the best overclocking software to install on my machine and was also guided through the process of installing a new fan I had purchased and accessing the bios. The whole process was quite complicated and took some time (I think I was on the video stream for more than an hour in total) but we eventually got there and now I’m able to run games on max settings that I wasn’t able to before! One happy World of Tanks player here 😊
Reply from Remoty
Hi Marco,
Thanks for the generous review :)
We really value feedback here at Remoty, so this means a great deal to us! Very glad to hear that our expert helped you on your quest to overclock your desktop.
If you have anything we can help with, please let us know and enjoy your new gaming experience!
Remoty Customer Support
Great service by Remoty. I was connected to an expert who was able to solve my problem in no time.
Reply from Remoty
Hi Tal - thanks for your feedback!
Incredibly happy to hear your problem was solved - we look forward to helping you should you need assistance in the future.
Remoty Customer Support
I've used Remoty a few of times now and it works quite well. I found it on google whilst looking for help with a printer error code on my canon pixma mg3250 and within a few minutes I was on a video call with a helpful chap called Steve who walked me through solving my issue and getting my printer up and running again.
We were on the call for 8 minutes and it cost me £4 which is well worth it considering the time I saved not having to trawl through various documents and websites or on hold to canon support.
Overall my experience was great - I had a couple of issues with video quality (due to slow 3g signal in my area), hence the 4-star rating instead of 5-star. However, I think that was on my end and it may not be the same for you?
I would use the service again.
Reply from Remoty
Hi Aaron,
Firstly, thank you for using Remoty and glad to hear that your issue was solved.
Regarding the video quality, it is a very rare occurrence and only happens when bandwidth is low, usually when a WiFi or mobile internet connection is slow. It is something we are currently working on to improve, and we hope you never experience this again.
Thanks for the feedback, and if there is anything else we can do to help, please feel free to reach out.
Remoty Customer Support
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