I live in a block of apartments in Exeter where Remus is the management company. Reema Asif represents that company on this site. As a resident here I have discussed issues and problems with... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
After years of struggling to get responses, we have a Building Manager who is really approachable and goes out of her way to sort issues out, even when they are not necessarily her responsibility. Kie... See more
Company replied
TOTALLY AVOID. VERY BAD CUSTOMER SERVICE, ignoring complaint after complaint from many residents in West Village. Overcharged over bills. Having a local office in the estate but not dealing the issue,... See more
Company replied
Company details
- Commercial Agent
- Asset Manager Service
- Property Administrator
- Property Management Company
- Real Estate Consultant
Written by the company
Highly experienced UK property management agents providing services to Developers, Resident Management Companies (RMCs), homeowners and leaseholders.
Contact info
Fisher House, 84 Fisherton Street, SP2 7QY, Salisbury, United Kingdom
- admin@remus-mgmt.co.uk
- remus.uk.com
2.7
Poor
2K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
£500 a year for having gardeners loan…
£500 a year for having gardeners loan the moan every 2 months, yay!
September 8, 2025
Unprompted review
Reply from Remus
Dear Justin
I appreciate you sharing your thoughts. Just to clarify, the £500 charge wont solely be just for cutting the grass. It also covers a range of essential costs such as insurance, communal repairs, health & safety compliance checks, and utilities for shared areas, alongside grounds maintenance.
If you’d like a full breakdown of what you’re paying for, please email me at remus-trustpilot@fexcopropertyservices.co.uk
with your property details, and I’ll be happy to send this across.
Kind regards,
Holly
Central Services
Red Lodge Suffolk
I have lived in Red Lodge Suffolk
Aster Meadows phase B for 5 years now and each year I have had to chase when the grounds people are going to cut the grass I pay for twice a year.. past years have been a nightmare of infrequent attendance..
Well this year I must say the contact and response has been brilliant Charlotte Mackinley the Senior property Manager introduced herself via email as well as clearly outlining that the new contractors Majestic have a schedule of fortnightly attendance. ( they have attended today) I must admit the whole village looks so much tidier especially the area in front of my house the team of Majestic work extremely hard I’m so pleased we at last have the service we all pay for ..
September 5, 2025
Unprompted review
Reply from Remus
Dear Shirley
Thank you so much for taking the time to share your feedback – it’s wonderful to hear that you’ve noticed such an improvement in Red Lodge and that Charlotte and the Majestic team have made a real difference.
We’ll make sure your kind comments are passed on to both Charlotte and the contractors – they’ll be delighted to know their hard work is being recognised.
It’s great to know you’re pleased with the service this year, and we’ll continue doing our best to maintain this standard going forward.
Kind regards,
Holly
Central services
I would rate 0 if I could
I would rate 0 if I could, shocking company to deal with we have electric gates which broke down waited months for them to be repaired, it also came to light we had on contract and they gates were not being serviced as they should, they now expect me to pay for electricity not used they have taken readings and split with all the gated areas so they all got reduced rates due to our gates not working. No replies to emails for takes weeks, now charging me late payment fees as I held back £100 until sorted. Our account manager is shocking never responds are calls when I have requested a call. I am so frustrated with this company would never buy another house if Remus has anything to do with it.
September 4, 2025
Unprompted review
Reply from Remus
Dear Jayne
I’m really sorry to hear about the issues you’ve experienced – I can completely understand your frustration. Waiting months for repairs, not receiving responses to emails, and concerns over charges are not the level of service we want you to have.
If you could please email me directly at remus-trustpilot@fexcopropertyservices.co.uk
with your property address and account details, I will personally chase this up for you and ensure the right team reviews your concerns.
Thank you for taking the time to share your experience – I’ll do my best to get this resolved for you as quickly as possible.
Kind regards,
Holly
Central Services
Awaiting a Management Pack from Remus
In the process of buying a house. The only thing we are awaiting on is the management pack from Remus. My solicitor has chased, the estate agents have chased, the sellers solicitor has chased and …..nothing. My mortgage offer expires in 4 weeks!!! Come on REMUS, you’ve been paid to do the pack so deliver the goods!
It’s honestly filling me with dread when I read the reviews on Remus knowing that I have to deal with this company for the maintenance of the road, lighting etc
September 2, 2025
Unprompted review
Reply from Remus
Dear Lauren
I’m really sorry to hear about the delays you’re experiencing with your management pack, and I completely understand how stressful this must feel given the time pressures with your mortgage offer.
If you could please email me directly at remus-trustpilot@fexcopropertyservices.co.uk
with your full property address and your solicitor’s details, I will personally chase this up for you.
Thank you for bringing this to our attention – I’ll do my best to get this moving for you as quickly as possible.
Kind regards,
Holly
Central Services
Scam management company forced by Bellway
Terrible company to deal with never received my first invoice, Got a letter stating estate fees were not paid for a month and £50 fine added for a £66.75, Which company on earth paying such a high interest. Scam company there is no proper route to get our of this blood estate management company.
August 15, 2025
Unprompted review
Reply from Remus
Dear Sai
I’m sorry to hear about your experience — I completely understand how frustrating this must feel. To help me look into this properly for you, could you please send the details to me by email at remus-trustpilot@fexcopropertyservices.co.uk along with your property address and customer reference number?
Once I have that information, I’ll be able to review your account and come back to you with a clear update.
Thank you, and I look forward to your email.
Kind regards,
Holly
Central Services
Absolutely awful company
Absolutely awful company. Would give 0 stars if that was possible.
August 28, 2025
Unprompted review
Reply from Remus
Dear Sarah
We are sorry to hear of your experience. In order for us to understand and address your concerns, we would be grateful if you could contact us directly at remus-trustpilot@fexcopropertyservices.co.uk
with further details.
We are unable to discuss individual matters in a public forum, but once we have your information, we will review your concerns in full and respond directly.
Kind regards,
Holly
Central Services
Christopher Gibbons was very helpful
Christopher Gibbons was very helpful, and resolved a bad situation, by his extra kind approach, and getting a good result .
August 29, 2025
Reply from Remus
Dear Tony.
Thank you so much for your kind feedback. We’re delighted to hear that Christopher was able to support you and help achieve a positive outcome. Your comments will be shared with him and the wider team — it’s always encouraging to know when our colleagues make such a difference.
Kind regards,
Holly
Central Services
Shocking service
Shocking that they are still allowed to operate as a business.
Unjustifiable fees; completely irresponsive; late filing of accounts; no accountability; emergency support slow; security concerns raised by residents completely dismissed; utility problems in the building not fully resolved and therefore recur. And they have the gall to charge well above market rates for their management fee. Disgusting, to be honest.
August 27, 2025
Unprompted review
Reply from Remus
Dear Cameron
Thank you for sharing your concerns. We are sorry to hear of your experience and take feedback of this nature very seriously. In order for us to properly investigate the issues you have raised, we would be grateful if you could contact us directly by email at remus-trustpilot@fexcopropertyservices.co.uk
with further details of your property and account.
We are unable to discuss individual matters in a public forum, but please rest assured that once we have your information, we will review your concerns in full and respond directly.
Kind regards,
Holly
Central Services
Do not buy a property if Remus is involved
Recieved no bill which usually comes via post, got a letter from a debt collecting company requesting payment.
I have tried endlessly to email and settle my account, no response, I requested a invitation to open a portal and login into my account, no response.
This company is unbelievable, there customer service is terrible, no communication whatsoever and are unhelpful.
Avoid them at all all cost and stay well clear
August 23, 2025
Unprompted review
Reply from Remus
Dear Jonathon
Thank you for leaving your review. I’m really sorry to hear about the difficulty you’ve had in trying to settle your account and the lack of communication you’ve described. I completely understand how frustrating this must have been for you.
I’d like to look into this further to ensure your concerns are properly addressed. Please could you email me directly at remus-trustpilot@fexcopropertyservices.co.uk
with your full name, property address and account details, so I can investigate and make sure the right team gets back to you.
We take feedback like yours seriously and want to do better in supporting our customers.
Kind regards,
Holly
Central Services
Unethical Practices and Unacceptable Lack of Communication
My experience with Remus has been one of the most frustrating and stressful I have ever encountered with a property management company. What began as a simple issue of incorrect fees escalated into a distressing and deeply unprofessional ordeal, which has now had a significant personal impact on my family.
The initial problem involved late payment and legal fees that had been improperly applied to my account. After extensive effort, a director, Luke Turvey, personally confirmed via email that these two charges had been removed. We then paid the remaining balance in full, believing the matter was resolved.
Despite this, our account was inexplicably passed to a debt collection agency, Property Debt Collections Ltd. (PDC). We were initially hounded for a payment that included the paid of balance and a further £324 in PDC Fee’s, there fees has since ballooned to over £830.41 for just one more letter.
The most shocking aspect of this entire situation has been the complete lack of communication from Remus. Over a period of weeks, we sent multiple emails to Luke Turvey and other members of the Remus team, none of which received a response. Similarly, our attempts to contact both Remus and PDC by phone were met with hours on hold and no resolution. This communication black hole has caused immense and unnecessary stress, particularly as we are navigating life with a new baby.
It is unacceptable for a company to confirm a settled balance and then deliberately send the account to debt collectors, only to ignore all subsequent attempts at contact. This has forced us to seek legal counsel and has left us with no choice but to escalate our complaint to the First-tier Tribunal (Property Chamber) and file a formal complaint with The Property Ombudsman. I would strongly advise anyone Developers considering using Remus as their managing agent to look elsewhere.
August 21, 2025
Unprompted review
Reply from Remus
Dear Aaron
Thank you for taking the time to share such detailed feedback. I’m truly sorry to hear about the difficulties you’ve described and the stress this situation has caused you and your family.
I understand from the correspondence I’ve been copied into that you are already in contact with the relevant members of our team. That said, if you would prefer to get in touch with me directly so I can support you further, please feel free to email me at remus-trustpilot@fexcopropertyservices.co.uk
with your property details.
Your experience clearly matters, and I want to make sure you receive the attention and resolution you need.
Kind regards,
Holly
Central Services
Dishonest, a lack of integrity and terrible communication
Remus are appalling. The managers are dishonest, unreachable and don't share the information that we have a right to see about management fees.
They think they are untouchable. They should be shut down.
See the streams of reviews that say the same thing.
August 20, 2025
Unprompted review
Reply from Remus
Dear Al,
Thank you for taking the time to leave your review. I’m really sorry to hear how strongly you feel and the concerns you’ve raised about communication and transparency.
We’d very much like the chance to look into this further and address your specific points. If you could email us at remus-trustpilot@fexcopropertyservices.co.uk
with your full name, property address, and any relevant details, we can review this properly and respond to you directly.
We’re committed to improving the service we provide and would appreciate the opportunity to better understand your experience.
Kind regards,
Holly
Central Services
Honestly I don’t know where to begin
Honestly I don’t know where to begin. Completely ignorant to responsibility or accountability. I generally believe I would have more chance having a sensible conversation with my cat than Remus. It’s a shame so many of them are leaving quickly, no one will learn to improve if they keep turn over high.
August 1, 2025
Unprompted review
Reply from Remus
Dear Customer,
Thank you for taking the time to share your feedback. I'm really sorry to hear about your experience and the concerns you've raised.
We’d like the opportunity to look into this further and understand the specific issues you've encountered. Please could you email us at remus-trustpilot@fexcopropertyservices.co.uk with your full name, property address, and any relevant details so we can investigate and respond appropriately?
We’re committed to improving our service and would appreciate the chance to put things right.
Kind regards,
Sarah
Central Services
Remus have continually ignored our…
Remus have continually ignored our communication with them. We have been proactive in contacting them when a leak began in one of the bedrooms of a newly built flat and it is almost 3 years on with little to no resolution.
It is appalling how little response we have had from them after repeated attempts to get in touch using different mediums.
I am left to assume that the reason they refuse to get involved is either incompetence, lack of care, or both.
August 18, 2025
Unprompted review
Reply from Remus
Dear Customer
Thank you for bringing this matter to our attention.
I want to sincerely apologize for the ongoing distress and inconvenience caused by the unresolved leak in your property. It’s deeply concerning to hear that this issue has persisted for such a long time without adequate resolution, and I completely understand your frustration.
If you’d be happy to share more details, please email me at remus-trustpilot@fexcopropertyservices.co.uk
I will look into your concerns, including any historical issues that may not have been addressed. I would happily go through this issue raised,
kind regards
Sarah
Central Services
Where do I start
Where do I start? Terrible communication. Ask to speak to somebody senior and they are ALWAYS, without fail either, “on a call” “in a meeting” or “ out of the office” I am told that I will be called back and I’m not. The lift in my building has been broken now for eight weeks. I have a small dog and I am a mobility scooter user, which means I CANNOT walk down the stairs! So guess what? I’ve been trapped in the building FOR EIGHT FRICKIN weeks!! Read that again.. EIGHT WEEKS! I’m out of pocket £400 as I’ve had to pay someone to walk my dog and take out my rubbish. I have missed important hospital appointments and meetings. The lift engineers who have turned up are clearly incompetent and Remus has to ‘okay’ the quotes and then we wait weeks for parts to arrive before the lift company then says “it’s a big job, we need more parts and it’s hard to get into to fix it” which is ridiculous really as surely this is what lift engineers do! Come on Remus, pull your finger out! If ‘Classic Lifts’ can’t do the job, then for the love of God, find another lift company that can! At this point I’m well within my rights to start legal action and come Monday, that is exactly what I will be doing.
August 15, 2025
Unprompted review
Reply from Remus
Dear SH
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration.
We always aim to provide a high level of service, and I’d like to review your account to see what has happened and how we can assist.
If you’d be happy to share more details, please email me at remus-trustpilot@fexcopropertyservices.co.uk, and I will look into your concerns, including any historical issues that may not have been addressed. I would happily call you to go through this issue raised,
Best regards,
Sarah
Central Services
This company deserves a minus number
This company deserves a minus number!
They do not respond to concerns.
They are allowing what used to be a lovely block of residential apartments fall in to a state of unacceptable repair. This block has 4 lifts and not one of them has been working for 6 months despite repeated pleas for them to address the problem
They have been increasing the management fees annually at a rate that is massively in excess of inflation whilst massively decreasing the services.
UPDATE 16/8/25 I have replied to Remus as they requested in their response. Let's see what happens
August 14, 2025
Unprompted review
Reply from Remus
Dear JK,
Thank you for your feedback. We’re sorry to hear that your experience with Remus hasn’t met expectations. Your concerns are important to us, and we’d like the opportunity to understand more about the issues you’ve raised.
Please email me directly at remus-trustpilot@fexcopropertyservices.co.uk so we can discuss your concerns in more detail and work towards a resolution.
Regards,
Sarah
Central Services
Poor company with slow & uncommunicative style
Avoid! Painfully slow to deal with!
We are a buyer for a property that resides in an estate that Remus manage. During the conveyancing process, both sets of solicitors & agents have continuously had to chase for responses to relatively minor queries. When the queries are responded to, they are not answered satisfactorily and result in a continuation of a waiting game to get to the bottom of it.
The slow, sluggish and tiresome communication pattern is causing great stress for the parties involved and puts a huge strain on the chain. If this woeful service continues, it will fundamentally put the entire purchase at risk of falling through!!
August 14, 2025
Unprompted review
Reply from Remus
Dear Max,
Thank you for your detailed feedback. I’m sorry to hear about the delays and frustration you’ve experienced during the sale process — I understand how stressful this must be.
To help us look into this properly and ensure it’s directed to the correct team, please email me at trustpilot@fexcopropertyservices.co.uk with your property details and any relevant reference numbers.
Kind regards,
Sarah
Central Services
If i could put 0 i would
If i could put 0 i would. At this rate they are more like thieves than a property management company. No communication when needed, If you email them with an issue theres also no reply but they are quite happy to increase the yearly payments for no good reason every single year. day light robbery at its finest.
DO NOT USE THIS COMPANY EVER.
Also do not bother responding to this Remus, I wont be contacting you further until my Solicitor advises me further.
August 14, 2025
Unprompted review
Reply from Remus
Dear DB,
Thank you for your review. We're sorry to hear about your experience and appreciate you taking the time to share your concerns.
While we’re unable to go into specific details here, we’d like to investigate this matter further to understand what has happened and whether we can assist. Please email us at remus-trustpilot@fexcopropertyservices.co.uk with your property details so we can look into it properly.
We take all feedback seriously and will do our best to provide a clear and timely response once we have more information.
Kind regards,
Sarah
Central Services
Absolutely rubbish management company
Absolutely rubbish management company. Never anybody to speak to when you call. Formal complaint submitted and no response! Communication is not a word I think this company is aware of. They do not care about the buildings they have to look after. Wish this review would make a difference to the company but it won’t! Would advise never using them. We moved into our flat 3 years ago and they have always been rubbish
August 13, 2025
Unprompted review
Reply from Remus
Dear Sj,
Thank you for taking the time to share your feedback. I'm really sorry to hear about your experience and the concerns you've raised.
We’d like the opportunity to look into this further and understand the specific issues you've encountered. Please could you email us at remus-trustpilot@fexcopropertyservices.co.uk with your full name, property address, and any relevant details so we can investigate and respond appropriately?
We’re committed to improving our service and would appreciate the chance to put things right.
Kind regards,
Sarah
Central Services
Such a terrible managing agency, almost cruel !
I cannot express strong enough how bad this company treats the residents of the properties they manage. How can leaseholders get legal help in dealing with this bad management of our interests as leaseholders who do pay for the shabby service they provide? I am even getting ill just trying to deal with them. I have been submitted to this bad managed company for over 25 years now and i cannot wait to be able to sell my flat and leave this hell i am in for good. It is like the leaseholders do not have any right at all. Sickening, frustrating and not professional at all.
July 11, 2025
Unprompted review
Reply from Remus
Dear Everaldo
Thank you for your feedback.
I’m sorry to hear about your experience and understand your frustration.
We’d really appreciate the opportunity to discuss this further and work towards a resolution. Please email me directly at remus-trustpilot@fexcopropertyservices.co.uk so we can look into this properly.
Kind regards
Sarah
Central Services
Poor management
Poor management, communication and untrained staff - leading to overspend of budget. Recouping their mess from residents!!!!
June 5, 2025
Unprompted review
Reply from Remus
Dear Liz
Thank you for your feedback. I’m sorry to hear about your experience and understand your frustration.
We’d really appreciate the opportunity to discuss this further and work towards a resolution. Please email me directly at remus-trustpilot@fexcopropertyservices.co.uk so we can look into this properly.
Kind regards,
Holly
Central Services
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