Cate HATES Renee Loves Frances
Renee Loves Frances. Could have been a great local brand but their customer service was awful.
Bought a dress in a pop up shop at West Village that had no fitting room. The shopgirl said if it didn’t fit I could swap it for a different size and she gave me a phone number.
It didn’t fit.
I called the number and a woman said she’d make me a curve dress (as they do) but to give her two weeks as they were “renovating”. I called two weeks later and there was no response.
I let it go for a bit and lost the number. I decided to try again but there was no phone number on their website, so I used the contact page, but they didn’t respond to that either.
Weeks became months… I found the number the shopgirl gave me but no one answered or replied to my messages.
So, I guess they don’t don't do returns or exchanges after all.
Being ignored when you’ve handed over $$$ feels like crap.