Renew2u Reviews 

143
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service and communication they received, often highlighting the fantastic prices that offer significant savings. Reviewers often highlight the fast and efficient delivery, with items arriving on time or even early, and many appliances were described as working perfectly and being in great condition. However, some customers also noted issues with product quality, including receiving items that were faulty or not accurately described, sometimes arriving with significant damage or being unclean. Additionally, a few other people also felt that delivery services could be inconsistent, experiencing delays, lack of communication, or unhelpful delivery personnel.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and condition. Many customers are pleased with... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising quick and efficient deliveries, often... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the great prices and products... See more

Service

Clients share positive opinions on service, with many reviewers describing it as great, brilliant, and... See more

Price

Customers consistently note positive experiences with price, often finding great items at fantastic and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was pleased with fridge overall and delivery guys were good and very efficient. Thought first picture of product/advert on ebay should have shown dents not second or subsequent pictures as somewhat... See more

Company replied

Rated 4 out of 5 stars

Overall I was very happy with the purchase, we had good communication and it arrived when it said it would. I found the delivery guys very quite and disinterested but they where efficient in there j... See more

Rated 4 out of 5 stars

First fridge faulty replacement was more expensive but left with no choice as urgently required - now installed and working well

Rated 4 out of 5 stars

The process for ordering was pretty simple, the problem that occurred was when it came to preparing for shipping. The company that was due to ship the item wasn’t aware that I had paid ext... See more

Company replied


Company details

  1. Appliance Store

Written by the company

Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!


Contact info

4.0

Great

TrustScore 4 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(143)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought a washing machine of this site…

Bought a washing machine of this site only to have it leaking water and loud when it does a spin

May 15, 2025
Unprompted review
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Reply from Renew2u

We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

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Rated 5 out of 5 stars

I got the Shark hand tool i wanted…

I got the Shark hand tool i wanted replaced.

April 25, 2025
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Reply from Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Rated 1 out of 5 stars

Do not use this company

Do not use this company , had a different than ordered dishwasher delivered , when I spoke to them they were going to fix the mistake within 24 hrs. Days later no communication at all

Very poor customer service

April 23, 2025
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Reply from Renew2u

We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

Rated 1 out of 5 stars

A part for the dishwasher was missing

A part for the dishwasher was missing. I had to purchase the part myself. Very unimpressed

April 23, 2025
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Reply from Renew2u

We are so sorry, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. In this situation as a refurbishment company we do not have a spare part department. This is something we are looking into. Thank you for posting the review and allowing us the opportunity to come to the best speedy resolution for yourself.

Rated 1 out of 5 stars

Terrible company - AVOID!

Not transparent re products, refuse to accept liability for missing parts and faulty items and want to charge for returning faulty items. Shocking company and would most definitely advise potential customers to look elsewhere.

March 22, 2025
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Reply from Renew2u

We are so sorry,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

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Rated 5 out of 5 stars

5 stars

Great delivery and staff were very helpful when I missed delivery slot.
Highly recommend.

February 26, 2025
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Reply from Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Rated 5 out of 5 stars

Fantastic

Excellent service
Great customer care
Will definitely use again

March 14, 2025
Unprompted review
Renew2u logo

Reply from Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Rated 5 out of 5 stars

Happy

Great pricing and warranty as my dryer broke and was replaced in no time. Thank you

January 6, 2025
Unprompted review
Renew2u logo

Reply from Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Rated 1 out of 5 stars

Item lost between warehouse and carrier!

Item lost between warehouse and courier! Fair enough but no replacement offered. Still waiting for refund 10 days after their payment was received. Contacted PayPal and 5-7 working days for them to receive refund then 3-5 for the refund to hit my bank a/c. Really NOT happy with this experience. All the more annoying as my payment was received on the purchase day

March 3, 2025
Renew2u logo

Reply from Renew2u

We are so sorry,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Thank you for posting the review and allowing us the opportunity to come to the best resolution for yourself.

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Rated 5 out of 5 stars

Can't fault the service at all very helpful. Thank you.

I was very pleased with the service provided and the two guys who delivered the goods. Thank you.

February 28, 2025
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Reply from Renew2u

Thank you for taking the time to share your positive experience with us. We're thrilled your sales journey went smoothly. We will look forward to serving you again soon

Rated 1 out of 5 stars

I really hate writing bad reviews…e

I really hate writing bad reviews because it's someone's business.
We ordered a range cooker from Renew2U and our mistake was we didn't unpack it straight away to check it. We didn't need it straight away and wanted to protect it in the packaging. Our kitchen was being built and we left it the protective packaging. It was the very last thing to be moved into the kitchen. We carefully unpacked it and to our horror the bottom oven was completely smashed in . The warming drawer in the other side was also badly damaged. We contacted Renew2U and they weren't very helpful at all . Yes we should of unpacked it sooner! The damage was clearly a fork lift truck. We had to contact the manufacturer ourselves and thankfully they can come and repair it. The problem is with Renew2U is that they don't have stock of the same appliances . So if you kitchen was built around your oven like ours- that poses a big problem. We sent them photos and they said they could give us 10% back - which never happened. For the sake of saving a couple of hundred quid - buy your expensive appliances from a supplier that you know . Lesson learnt on our part.

February 20, 2025
Unprompted review
Renew2u logo

Reply from Renew2u

We are so sorry,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.

Thank you for posting the review and allowing us the opportunity to explain our policies.

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Rated 5 out of 5 stars

Product as described in the rating

Product as described in the rating, excellent v.alue for money and easy transaction. Very happy with my purchase, would highly recommend

February 24, 2025
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Reply from Renew2u

Thank you for taking the time to leave feedback it is very much appreciated.

Rated 5 out of 5 stars

Spot on

Spot on.
Recommended by a Gap Employee. (John)
Service excellent . Two delivery lads kind also curtious

February 24, 2025
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Reply from Renew2u

Thank you for taking the time to leave feedback it is very much appreciated.

Rated 5 out of 5 stars

Consistently High Quality

I’ve worked with Renew2U for several years through my job and have also purchased many products from them for specific projects. Every time, they have delivered top-quality refurbished tech with outstanding service. Their attention to detail, reliability, and commitment to sustainability set them apart.

The products are always in excellent condition, and their customer support is responsive and knowledgeable. Whether for business or personal use, I wouldn’t hesitate to recommend them. A fantastic company to work with!

February 19, 2025
Unprompted review
Renew2u logo

Reply from Renew2u

Thank you for taking the time to write a review it is very much appreciated.

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Rated 5 out of 5 stars

Easy experience

Easy experience, easy to use websit with info you require about the items for sale at the time. Any questions asked were answered in a timely fashion. Good prices for the goods and the delivery was quick and efficient, Would recommend to others and have done so already

February 5, 2025
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Reply from Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

Rated 5 out of 5 stars

Whole process was very good

Steve was great to deal with, the delivery guys were professional and very friendly and the fridge was exactly as described. Thoroughly recommend the company.

February 4, 2025
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Reply from Renew2u

Thank you for taking the time to leave us a review, its very much appreciated.

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