rengas-online.com Reviews 

2,564
•
TrustScore 2.5 out of 5

2.6

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Rated 3 out of 5 stars

Problems with the local contact. I ordered the tyres directly to the suggested local tyre changer and I found out it didn't exist. The transportation company tried to deliver, but address was wrong an... See more

Rated 2 out of 5 stars

First there were payment problems. I tried to contact them via email and website chat - no luck, absolutely no replies even 2 weeks after. Only confirmation emails, but no human ever looked into my r... See more

Rated 1 out of 5 stars

Ordered tyres, waited couple weeks and the day they should arrived the tracking changed ”courier has returned the tyres”. So I didnt get them and the customer service practially said ”sorry, try t... See more

Rated 3 out of 5 stars

The purchase went smooth on the webshop, no problem but the delivery not so much... Been waiting on the tyres almost 2 weeks an when the deliverytruck came he delivered only 1 tyre (I ordered and paye... See more

Company replied

Company details

  1. Tire Shop
  2. also in
  3. Car Accessories Store
  4. Wheel Store

About rengas-online.com

Written by the company

Rengas-online.com on henkilökohtainen verkkospesialistisi kaikenkokoisille ja -merkkisille renkaille. Löydä ajoneuvoosi sopivat renkaat ainutlaatuisen laajasta valikoimasta – olipa kyseessä pieni auto, limusiini, moottoripyörä tai kevyt kuorma-auto, löydät aina oikeat renkaat edulliseen hintaan.

Nopeus on Rengas-online.comin vahvuus: suoraan netistä tielle. Jopa kevään ja syksyn sesonkiaikoina tämä verkkorenkaiden myyjä takaa jatkuvan saatavuuden suuren varastonsa ansiosta.

Rengas-online.com tarjoaa poikkeuksellisen laajan valikoiman renkaita ja auton tarvikkeita eri tuoteryhmissä, kuten:

Delticom AG, yritys Rengas-online.comin takana, kuuluu verkkorenkaiden myynnin pioneereihin ja ylläpitää verkkokauppoja yli 40 maassa. Vuosituhannen vaihteesta 1999/2000 lähtien yritys on tarjonnut laajan valikoiman renkaita verkossa.

Laajan asennuskumppaniverkoston ansiosta asiakkaat voivat tilauksensa yhteydessä lähettää uudet renkaansa suoraan ammattimaiseen asennuspisteeseen.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

3K reviews

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2.6

All reviews

(2,564)

18 reviews in the last 12 months

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Rated 1 out of 5 stars

I got wrong tyre

I got 3 tyres which I ordered, but the 4. was different wheelsize and brand. Now I have to send it back and wait for new tyre.

October 1, 2024
rengas-online.com logo

Reply from rengas-online.com

Dear Mr Keijo,

Thank you for your review.

Please contact us on 894259860 to confirm the collection address for 1 wrong tyre and whether replacement or refund should be sent. We would also require you to please send us the photos of the incorrect tyre to rengas@delti.com along with your order RD number.

Thank you for cooperation.

Best regards,
Team rengas-online.se

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Rated 5 out of 5 stars

All went smooth even when we were…

All went smooth even when we were returning the product. It is a reliable service.

July 10, 2024
rengas-online.com logo

Reply from rengas-online.com

Hyvä SY,
Kiitos myönteisestä viestistäsi. Olimme hyvin iloisia saadessamme sen. Seuraavaa tilaustasi varten teemme kaikkemme varmistaaksemme tyytyväisyytesi.
Toivotamme sinulle jatkuvaa nautintoa ostosten tekemisestä myymälässämme.

Ystävällisin terveisin,
Rengas-online.com-tiimisi

Rated 1 out of 5 stars

Defective product is not being refunded, and customer service is very unresponsive

One should not rely on the company's car-specific tire package service on their sales page.

I ordered a set that they claimed as suitable for my car – wheels + winter tires. However, these didn't actually fit my car because the standard nut size of the vehicle is smaller than what the recommended/delivered rims require. I had to purchase appropriate nuts myself.

The company's customer service did not respond to inquiries for several months. When I finally got on hold of them, initially, they said they would reimburse the nuts if I purchased them. However, eventually they refused to compensate the necessary nuts. They still advertise this incompatible package as suitable for my car (Kona SX2).

One of the delivered rims was also missing a center cap, which they finally sent after 3 months of contact attempts.

They did not even respond to the Consumer Advisory Service of the Finnish Competition and Consumer Authority, from whom I sought help in resolving the matter.

February 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service.

Great service.
The wheels were delivered assembled, the TPMS sensors were already programmed for my car.
Delivery was delayed one day from the estimated date.

September 26, 2022
Rated 3 out of 5 stars

Ordered 4 tyres

Ordered 4 tyres. 2 of them came after a week, which is good. Other 2 took 2 weeks more. Stupid that every tyre is a separate package with an individual tracking number and you cant be sure when you have all four at home.

May 12, 2022
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Rated 1 out of 5 stars

Never again

In short, next time I'll definitely save my energy and buy new tires from local dealers.
Rengas-online could have been sligtly cheaper if everything worked well, but unfortunately it was a poor customer experience, and also expensive one.

As professional tire mounting specialist noted, online retailers are sometimes selling B quality items without stating so.

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1. After ordering and paying the tires, it took more than 2 weeks to have them delivered.

2. Once the tires were mounted on alloy rims, one of them developed a large side bulge within a couple of hours. Good that it was still in storage room, and not yet installed on the car!

3. Filled claim to the seller and then 4 weeks later, after several reminders, I finally received replacement tire. This time it worked well.

4. The seller collected the faulty tire and sent it for quality inspection to the manufacturer (Nokian). The claim process took almost 4 months and now I received information that manufacturer declined the claim. Therefore, I have to pay for the extra tire sent to me as replacement.

5. Well, now I have to forward the claim to the specialized service that did the mounting..

December 15, 2021
Unprompted review
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Rated 1 out of 5 stars

Wrong item delivered

Wrong item delivered, I orderer tires with load index 94, but XL tires with load index 98 were delivered. I was not able to spot this before installation as the tires were delivered to a shop who installed them, so there was nothing I could any more do. Beware when ordering tires, you cannot trust that you get what you ordered

July 7, 2021
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