Renley London Reviews 80

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, frequently reporting that items received were of poor quality and did not resemble the advertised pictures. Customers often found the materials to be cheap and not as described, leading to a sense of wasted money. Reviewers also experienced significant issues with delivery services, noting long waiting times and products often arriving from China despite implications of UK origin. Furthermore, the return policy was a major point of frustration, with many customers finding it difficult to return items due to the requirement of sending them back to China at their own expense, making refunds impractical. The pricing was also considered too high for the quality of the items received.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers reporting that items received bear... See more

Quality

Consumers consistently express strong disappointment with product quality. Many reviewers describe items as... See more

Return policy

Customers express significant dissatisfaction with the return policy. Many reviewers report that returning... See more

Delivery service

Reviewers highlight negative aspects of delivery service. Customers consistently report long delivery times,... See more

Price

Users describe negative interactions with price, consistently reporting that items are not worth the money... See more

Based on these reviews

Rated 1 out of 5 stars

Avoid ,avoid!!! Absolute disgrace expected a lovely jumper for hubby,reveived a crap,polyester printed jumper from china!!0 stars,how are these people aloud to sell these products???? Just googled you... See more

Rated 1 out of 5 stars

Absolute shit! waited ages for it to arrive when it did it was NOTHING like the advertised jumper such POOR quality it looked like a 5 year old had made it DO NOT BUY FROM THESE !!! Read all the other... See more

Rated 1 out of 5 stars

AVOID Appalling quality, typically wrong Chinese sizes, long wait for delivery (over a month). Money down the drain. Another miserable Chinese experience handled by 'London' chancers

Rated 1 out of 5 stars

Received my order today should have been 2 knitted wool jumpers got 2 rubbish polyester jumpers.i paid £60 for 2 wool jumpers 2 things I got were £5 each at most ,stay away from this online company... See more

Rated 5 out of 5 stars

I wish i had read these reviews before i purchased a pair of shoes from this so called lomdon company three weeks have passed still no sign of the product. How do these people still trade (probably be... See more

Rated 1 out of 5 stars

Bought sweater for 34 GBP which looked great on the photo ( a totally misrepresentation of what you actually get ), only to receive the BIGGEST LOT OF CRAP, a printed polyester badly fitting sweater.... See more

Rated 1 out of 5 stars

Stay clear! Bought two pair of "leather" shoes for my husband, didnt hear anything for ages. I emailed them who replied stating as they are hand made they take longer. Just received them today and the... See more

Rated 1 out of 5 stars

Complete fraud, stay away! China company, you will wait a month to receive something that looks like it's been put together by a five year old (most likely is) and then they have the audacity to ask y... See more

Rated 1 out of 5 stars

Do not buy off this company cheap Chinese crap that you could purchase off of other sites for under a tenner. Claim to be from London but shipping suggests otherwise - possibly Netherlands - starting... See more

Rated 1 out of 5 stars

Do not buy from SO CALLED RENLEY! its China cheap crap material paying 35 quid for something that looks like ive brought off temu. Its disgusting and shameful right before christmas!!

Rated 1 out of 5 stars

These people are nothing more than low life scammers and crooks. Police have been informed and are investigating If you are thinking of buying from this company then don’t, they will take your money... See more

Rated 1 out of 5 stars

Do not order from this website! The online pictures are nothing like what you will recieve. I ordered a lovely fluffy, quality looking sweater with a cute cat on the front in a luscious green. I recei... See more

Rated 1 out of 5 stars

Ordered shoes for my husband at beginning of February. Items arrived yesterday and weren't anything like as described in the original selling site. Very poor quality, more like plastic than leat... See more

Rated 1 out of 5 stars

Ordered a thick fur lined jumper coat, and what came was dishcloth material. The item that came was shoddy and very poor quality. Exactly what you would expect from a company dealing in cheap Chinese... See more

Rated 1 out of 5 stars

ONE STAR IS FAR TOO MANY! ABSOLUTE CROCK OF CRAP - THE COMPANY AND THE PRODUCT. PRODUCT BEARS NO RESEMBLANCE TO THE PILE OF RUBBISH THAT EVENTUALLY ARRIVED. NOT WOOL - STINKING POLYESTER F... See more

Rated 1 out of 5 stars

Not even a one star tbh.. Please do not purchase from this company. Based in china, not uk as they would lead you to believe.. Absolutely horrendous merchandise.. cheap nylon/ polyester material.. pri... See more

Rated 1 out of 5 stars

Absolutely disgusted with the so called sweater my husband ordered, the material is cheap definitely not a sweater, patches on elbows just part of cheap material, colour not the same as on the site. I... See more

Rated 1 out of 5 stars

Absolute rubbish . It appears the company is in London but in fact it is in China . Ordered a man’s jumper . It was cheap material, no labels inside and no washing instructions. It certainly was not w... See more

Rated 1 out of 5 stars

I was told the shipment was on its way ages ago. I bought what looked like a cosy knitted jumper with a cat on with a brown top half. The one that arrived is not knitted, it is a cheap, fleecyish thi... See more

Rated 2 out of 5 stars

Bought a product advertised as a sweater but it is a cheap fleece more suitable as a pyjama top. Definitely not worth what I paid for it.

Rated 2 out of 5 stars

Poor quality clothing from China. Advertised as hand made in Italy, more cheaply made in China. Trying to get a refund, but no response so far. Don't buy from this site.

Rated 1 out of 5 stars

£35 for absolute garbage. Item looked like thick wool jumper but bears no resemblance to the photos. Actually a poor quality t-shirt with a cheap lining, transfer patches and the size is nowhere near... See more

Rated 1 out of 5 stars

What you sent me does not correspond to the order what is in the photo is a sweater what you sent me is a plastic bag collected in some Indian River. Give me an address to return it to and I want my... See more

Rated 1 out of 5 stars

Totally disgusted. Beautiful jumper shown on the website. When it arrived it was nothing more than a gordy coloured sweatshirt. Absolute ripoff for £32 and that was the price with a discount.

Rated 1 out of 5 stars

Items are not the same as the web photos, delivery took weeks, quality of the items is very poor. I’m very disappointed. Nearly £100.00 spent on my order for 3 items. If items were sold at... See more

Rated 1 out of 5 stars

The product shipped looks nothing like the advertised item. The sweater is supposed to have leather elbow patches and a fur lining, but in reality, it is printed. I asked for a return label, and they... See more

Rated 1 out of 5 stars

I ordered a men's jumper which when it came was nothing like the picture of the jumper I ordered. The one i ordered was a knitted one with leather trim around the zip. What came was made of a strange... See more

Rated 1 out of 5 stars

I have not received my items. I have a tracking numbers that tell me nothing and when you email them asking where your goods are this is what you get. When I ordered I assumed they were in... See more

Rated 1 out of 5 stars

Zero to minus rating. This is a big scam that UK government needs to look at. I was deceived to think I am buying a thick woolly sweater from London, and the item took 2 weeks to arrive, shipped from... See more

Rated 1 out of 5 stars

Absolutely rubbish. The name implies British but shipped from China. Looks nothing like the picture patches are printed on. Nylon rubbish

Rated 1 out of 5 stars

I had to rate this as a one star to write a review I would not even give it any stars. My dress come size twelve and it that small it would fit my 12 year old daughter , Attempting to return an it... See more

Rated 1 out of 5 stars

SCAM COMPANY AVOID AT ALL COSTS. Purchased a cat jumper, my item turned up, the quality is laughable and they are refusing to give me a refund!

Rated 1 out of 5 stars

Saw advert for jumper. Clicked on link and chose style/colour/size. Site states processed in 2-3 working days. 4 weeks later it turns up from china. Ordered XL for 44-46, I am 44, size more large than... See more

Rated 1 out of 5 stars

Awful quality, the sweater is cheap and nasty. Their web pages show a false trustpilot score. They have a terrible return policy at customers cost, to China. Avoid at all costs!

Rated 1 out of 5 stars

Fraudulent. DO NOT BUY BEFORE READING REVIEWS!!! Product took ages to arrive and was nothing like as pictured and described. These guys need reporting to trading standards immediately.

Rated 1 out of 5 stars

Been stung by Renley. Unfortunately, didn’t read the reviews. It appears on their website that they have a high Trustpilot rating which is in fact a load of bollocks. I ordered a jumper which I though... See more

Rated 1 out of 5 stars

Looks nothing like photo, cheap rubbish, avoid , very expensive item I've just found is also in Temu for a third of the price!

Rated 1 out of 5 stars

Had I read the reviews BEFORE ordering from Renley then I would think twice!!! I placed an order on Dec 19th hoping to get it by Christmas, after all it is London. It is now Dec 29th and still no si... See more

Rated 1 out of 5 stars

I wish I could have awarded zero stars. Quality of clothing is utter garbage..as cheap and nasty as you could ever imagine...I wouldn't use it as a rag and it probably wouldnt even perform as one A... See more

Rated 1 out of 5 stars

I really wouldn't even give 1 star to this "tinpot" company. Had to do though to give my opinion. 2 products bought for £34.95 each. I wouldn't have given £4 95 each. Nothing like the pictures o... See more

Rated 1 out of 5 stars

Very long time from purchase to delivery and poor excuses and product is really poor quality. Will not recommend at all.

Rated 1 out of 5 stars

Appalling company to deal with. Offered 10% off, then 20%,then 50%off. The items were no good to me so just wanted to send them back to get a refund. Returns address on the label is not correct. You h... See more

Rated 1 out of 5 stars

If it were up to me, I wouldn't give it a star at all. The item is nothing like the photo shown; it is printed on polyester, and it is complete rubbish. Sending it back costs as much as the item pu... See more

Rated 1 out of 5 stars

Unable to leave zero stars. Total scam, do not buy !! Typical Facebook advert. Rubbish product from ghastly China.

Rated 1 out of 5 stars

If I could give it less than one star I would. Nothing like the photo. Cheap thin terrible material. Total waste of time and money. I wouldn’t put this in the dogs basket never mind give it to someone... See more

Rated 1 out of 5 stars

Do not buy anything from this company.. I'm not sure if they've actually visited London let alone come from there, advertised handmade leather shoes, what arrived was cheap plastic from China, adverti... See more

Rated 1 out of 5 stars

Ordered two jumpers from this lot on 4th December. It took 18 days for delivery.They were total junk! They were meant to be for Christmas presents but I was too embarrassed to hand them over. Waste of... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

80 reviews

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Rated 1 out of 5 stars

The shoes were advertised as orthopaedic …

The shoes were advertised as orthopaedic but the inside was completely flat offering no support whatsoever. They claim to be leather, another misrepresentation. They hurt my ankles so decided to return them. Then I discovered I would have to pay to return to CHINA!!! I thought I was buying from a store in London.
In future I will look for reviews because some of these sites are untrustworthy.
Lessons learned!!!

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Not what I ordered

Not what I ordered. Description of product was cotton denim; what arrived after three weeks was 100% polyester. Nothing like the photo. I don’t think our charity shops would even accept it as nobody would have bought it. Absolute rubbish.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Having read some of the reviews…

Having read some of the reviews I was worried that I was about to get scammed having already ordered a pair of the Harry - Vintage Wingtip Brogues. Delivery was a bit slow but when they arrived, I tried them on and apart from looking stunning, they fitted me perfectly. Obviously, for the price they're not going to be top quality leather but they're comfortable and look good with formal or casual attire. Sorry for doubting you Renley.

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID Bad experience all round

AVOID Appalling quality, typically wrong Chinese sizes, long wait for delivery (over a month). Money down the drain. Another miserable Chinese experience handled by 'London' chancers

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

RIPOFF SHAM WEBSITE, AVOID, AVOID, AVOID

Do not order from this website! The online pictures are nothing like what you will recieve. I ordered a lovely fluffy, quality looking sweater with a cute cat on the front in a luscious green. I received a thin, sweatshirt type material top with patches of the green colour missing in a completely different green and most definitely not a lush, thick, fluffy sweater. When I requested a return, it had to go to China even though the return address on the packet was a London address. The item of trash that would be overpriced if it was £3 cost me £35! They clearly know their stuff is rubbish as I was offered several reductions to keep the item culminating in a final offer of 40% refund in their words 'as it can be complex and expensive to return to our warehouse'. Absolute scam, avoid like the plague and pass on to everyone you know. They shouldn't be allowed to pass off their rubbish clothing as 'Quality Items' marketed as if they are a London boutique. RIPOFF SHAM WEBSITE, AVOID, AVOID, AVOID

January 24, 2026
Unprompted review
Rated 1 out of 5 stars

Stay clear

Stay clear! Bought two pair of "leather" shoes for my husband, didnt hear anything for ages. I emailed them who replied stating as they are hand made they take longer. Just received them today and they are plastic. What a waste of £100. No good for my husband who has to get them adapted for his disability. Annoyed is an understatement as we cannot afford to waste this sort of money. KT Prestatyn

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

it’s a scam !! never arrives !!

it’s been more than 3 weeks and jacket hasn’t arrived!!
when i emailed them , they said the most ridiculous excuse
and the moment i said you are a scam they said it is handed over to courier .. but still no sign! and tracking number is fake !

long story short they are scammer ! don’t waste your money and time !!!

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Items are not the same as the web…

Items are not the same as the web photos, delivery took weeks, quality of the items is very poor. I’m very disappointed.

Nearly £100.00 spent on my order for 3 items.

If items were sold at bargain basement prices I’d be happy and satisfied as I’d get what I’d paid for but this is a scam.

These guys need reporting to trading standards immediately.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent

Fraudulent. DO NOT BUY BEFORE READING REVIEWS!!! Product took ages to arrive and was nothing like as pictured and described. These guys need reporting to trading standards immediately.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

I really wouldn't even give 1 star to…

I really wouldn't even give 1 star to this "tinpot" company. Had to do though to give my opinion.
2 products bought for £34.95 each. I wouldn't have given £4 95 each. Nothing like the pictures of the items advertised. A load of tat.
I returned the items with a covering letter asking for a refund. Because I didn't send them back to China!!!! I am told I cannot get my money back.
Take my advice, don't buy from these systems. A load of crooked, unprofessional people who have no scruples whatsoever when it comes to honest business practice.
STAY WELL AWAY

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

Scam organisation

Scam organisation, item received has zero resemblance to that in the website. Fraud all over it! Chinese crap

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Scam AVOID

Scam. Clothing poor quality and bears no resemblance to the photos. Partial refund offered or face a return process which was described as a ‘Hassle’ by ‘customer service’. Shocking that they are allowed to trade.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Don't get your fingers burnt!

Ordered shoes for my husband at beginning of February. Items arrived yesterday and weren't anything like as described in the original selling site.

Very poor quality, more like plastic than leather as advertised. Cheap. Tacky and horrible quality. I immediately contacted the company asking how to return for a full refund and have had three emails full of waffle, offering for me to keep them and they'll send out a bigger pair (they were too small).

All this despite saying all I want is a return address and full refund. This is still not acknowledged or resolved and I very much doubt that I will ever see that £50 again. If I could have given nil stars, I would have! One very irate customer.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Not a described in photo

Not a described in photo. Tried to return item but lost at customs. No customer service. Said I could keep the item and get 10% discount? Why it's rubbish. Stear well clear. Waste of £50

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely a shower of scamming sh1t

I ordered a jumper, arrived and is nothing like the image or the description on the website. The quality is really poor. Stayed on the site from UK and fast delivery. In reality, shipped from China and took ages. Absolutely awful and fraudulent site. Wish I had researched before ordering.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy anything from this company.

Do not buy anything from this company.. I'm not sure if they've actually visited London let alone come from there, advertised handmade leather shoes, what arrived was cheap plastic from China, advertising 100% moneyback guarantee, however check the small print, they will offer you a partial refund because you have to pay the return costs if you want a refund🤬 I wish I had read more reviews before I bought, I eventually accepted a 40% refund as sending them back would of cost £10-£15, I'll take the shoes to the charity shop

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Been stung by Renley

Been stung by Renley. Unfortunately, didn’t read the reviews. It appears on their website that they have a high Trustpilot rating which is in fact a load of bollocks. I ordered a jumper which I thought would be smart for daytime wear. It is in fact like one of those “Oodies” Rubbish fleece. Very angry and annoyed.

February 14, 2026
Unprompted review

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