rennaclothing.co.uk Reviews 

265
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, mentioning that shoes and boots fit wonderfully, feel extremely comfortable, and offer great value for money. Consumers also point out that browsing items and placing orders through the website is wonderfully easy and straightforward. However, some reviewers were not happy with delivery delays and frustrating courier issues. A small portion of people noted that parcels took significantly longer than expected to reach them or occasionally failed to arrive completely. Others mentioned experiencing poor communication when trying to track missing items or seeking support.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are well-made, comfortable, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting very speedy and prompt... See more

Order

Users describe ambiguous interactions with order processes, highlighting a significant split in experiences.... See more

Quality

People report high satisfaction with the quality of the products. Consumers frequently mention that the... See more

Price

Consumers find prices to be very appealing, consistently highlighting great deals and competitive costs.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought suede slip'on loafers Excellent! Been buying them for over half a generation, first sold from Chums then latterly Cotton Traders! Half price! Delivered in a coupla days! couldn't be more imp... See more

Rated 4 out of 5 stars

The ordering of the boots was easy but the delivery of them took 7 days with evri on the ordering day saying that they were waiting fot the boots. This status was not updated until the 6th day perhap... See more

Rated 4 out of 5 stars

happy with products and seller - issue was with courier - delayed with delivery otherwise all good and will use store again

Rated 4 out of 5 stars

Ordered a pair of Chelsea boots which have arrived. Really nice boots and great sizing. Only given 4 stars due to length of time it took for boots to arrive which is probably due to Evri.


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Grab yourself a bargain and visit Rennaclothing.co.uk - Outdoor clothing and footwear from many different brands. We have everything you need from hats to shoes and everything in between! Huge selection of items, Men's, Women's and Kids clothing available. We also sell accessories and camping equipment.


Contact info

3.9

Great

TrustScore 4 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(265)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Good

Updates are done well. Due to nye etc the updates didn't happen but delivery was quick. Courier just left parcel outside front door without ringing bell. I was out so could have asked them to leave elsewhere. Items for well and are great quality.

December 27, 2024
rennaclothing.co.uk logo

Reply from rennaclothing.co.uk

Thank you for your purchase, hope to see you again soon :-)

Rated 1 out of 5 stars

Would not rate this company at all…

Would not rate this company at all cheap boots,3 weeks if emails and ringing them for a return label for a refund and nothing absolutely appalling,I'll be in touch with fraud

November 20, 2024
Unprompted review
rennaclothing.co.uk logo

Reply from rennaclothing.co.uk

I am very sorry you were not satisfied with the service, We provided a free returns label, and responded to all phone calls and emails, however you didn't not return the item to us.

Rated 5 out of 5 stars

Excellent service & product

Excellent service & product. Good price & prompt delivery, would use again

November 29, 2024
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Reply from rennaclothing.co.uk

Thank you for your purchase, hope to see you again soon :-)

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Rated 1 out of 5 stars

Complete scam

Complete scam , took my money said despatched, sent me evri tracking details , boots did not arrive , tried tracking called evri they said it was a fake tracking number and they had not had anything from this company , tried calling , emailing , whattsapp, no replies , had to escalate to my bank and eventually they refunded me re YOUR REPLY my bank got me my refund after all my messages and phone calls the only reply I got from you was to lie to me and tell me my parcel was definitely on its way and even supplying a tracking (fake ) number and then when you saw this review 20 days later ? You ignored god knows how many whattsapp and emails

November 3, 2024
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Reply from rennaclothing.co.uk

Good Evening, I am very sorry about this, however we had some issues with the courier and it was ourselves that issued the full refund when you contact us stating they had not arrived. Please could you contact us to discuss this.

Rated 3 out of 5 stars

Changed star rating

Ordered a pair of boots, they were too small. I have contacted them numerous times via email, WhatsApp and rang them as I need to send them back. Still waiting for a returns label to send the boots back, that were delivered a week ago. Your customer after care is awful. Reading some of the reviews I have noticed others have struggled to contact you. Why should we be asking for a returns label so we can get a refund? Don't have to do that with other companies you just use their returns portal to generate your return and get a label/QR code to return your item. I've changed the number of stars for experience to 3 as you did contacting me within 24 hrs but I had to send numerous WhatsApp and emails regarding customer service to get a response from you. You just need to change your returns policy to QR code so the customer can print their own label rather than having to contact yourselves.

November 14, 2024
Unprompted review
rennaclothing.co.uk logo

Reply from rennaclothing.co.uk

Good Evening,

We contacted you within 24 hours of you contacting us for a return, sent a free returns label through, and this was refunded within 24 hours of it arriving back to us.

A returns request can be submitted through our website, automating a lot of this process if you have opened an account with us.

Please contact us if you would like to discuss further,

Thanks

Rated 4 out of 5 stars

Very helpful

Very helpful

October 2, 2024
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Reply from rennaclothing.co.uk

I am sorry you were not 100% satisfied with you order. Please could you contact us to let us know how we could improve this experience.

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Rated 1 out of 5 stars

Do not order from this company

Do not order from this company, could be a scam!!!

I placed an order on 17th September which I haven’t received. I’ve emailed, called and sent a message on Facebook & haven’t received a response.

Very poor!!!!!

September 17, 2024
Unprompted review
rennaclothing.co.uk logo

Reply from rennaclothing.co.uk

Hi Sally,

This was fully refunded and a discount voucher offered. Please contact us if you would like to discuss further.

Thanks

Rated 1 out of 5 stars

Poor customer service

Order arrived but as item doesn’t fit would like to return it. No response from company when asking for returns information (Website says contact them for returns so no information provided in package). Have tried to contact almost every day since receiving order.

September 6, 2024
Unprompted review
rennaclothing.co.uk logo

Reply from rennaclothing.co.uk

Good Evening,

We contacted you within 24 hours of you contacting us for a return, sent a free returns label through, and this was refunded within 24 hours of it arriving back to us.

A returns request can be submitted through our website, automating a lot of this process if you have opened an account with us.

Please contact us if you would like to discuss further,

Thanks

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Rated 5 out of 5 stars

Good gilet

Good gilet, good price , delivered on time

August 26, 2024
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Reply from rennaclothing.co.uk

Thank you! Renna Clothing <3

Rated 5 out of 5 stars

EFFICIENT

Goods I wanted were in stock at a reasonable price. Website was easy to navigate and ordering straightforward. Delivery speedy and tracking simple. Couldn't fault anything.

August 26, 2024
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Reply from rennaclothing.co.uk

Thank you! Renna Clothing <3

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Rated 5 out of 5 stars

True to Life

Because after trying them on they where a good fit and were comfortable

August 7, 2024
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Reply from rennaclothing.co.uk

Thank you! Renna Clothing <3

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