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2.8
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Do not trust this company. I bought their "product" and never got it. Reached out to customer service multiple times with ZERO response even when their emails specifically said they would respond to replies. Now all I get is a ton of spam. Don't even bother...
The smell of this serum is RANK. Nowhere on the website do their reviews mention this—they're all 5-stars, which in the U.S. is illegal for a business to not disclose all review ratings, as this is misleading to the consumer in their buying decision.
I initiated a return in the first week the product was delivered to me. The reply was slow, but they did reply, requesting return details, which I provided the same day I got the email. Within it, this was stated: "As soon as we receive your confirmation, we’ll provide the next steps right away." What a joke.
It's been about a month now since my reply, and I have followed up with them once a week since then. It seems I have been ghosted. I'm looking into reporting them through ICPEN. Renovia says hassle-free returns, money back guaranteed in 30 days, but that is contrary to the advertising on their website and in marketing emails.
Oil arrived rancid. Reached out to company immediately to request return as per 90-day return policy on website. After four emails, company has not responded with steps to take.
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