rensoriginal.com Reviews 86

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Two pairs ordered two weeks ago and order confirmation sent immediately. However since then I have not received shoes nor notification of shipping. Rens website claims orders are shipped within 24 h... See more

Rated 4 out of 5 stars

I really like Rens, the shoes are brilliant (I’ve bought a second pair and rarely wear anything else now), the packaging is cool and thoughtful, and so are the updates from the Rens team. Only watch o... See more

Rated 4 out of 5 stars

This is my first pair of Rens. Since I volunteer at the animal shelter, I'm always looking for a pair of waterproof shoes. Ran across Rens AD on FB over the Thanksgiving holiday and decided to give... See more

Rated 1 out of 5 stars

I am trying to exchange my Kickstarter shoes, which are unfortunately too big, but they are out of reach. No customer service phone numbers available, they don't reply to email, twitter or messenger m... See more

Company details

  1. Shopping & Fashion

Written by the company

A Helsinki, Finland-based fashion company making the world’s first sneakers out of coffee. Rens takes recycled materials and cutting-edge technology to create street-ready footwear that is sustainable and 100% waterproof. Why? Because who says eco-friendly has to be boring?


Contact info

2.2

Poor

TrustScore 2 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 3 out of 5 stars

Unfortunately not for me...

The shoes are of good quality and I love the idea of what they are made of. But I have really big problem with them. I have pairs of them in different sizes, but really no one fits my feet. Either they are too large or much too small so they are hurting while wearing. So I don't want to wait if they stretch like it is told. That's a problem I never had before. So I can't give a better review. I'm sorry because I love this idea.

December 7, 2020
Advertisement
Rated 4 out of 5 stars

Probably my fav pair of shoes i own

I had major issues with delays of the shoes but I have had them a while now and let me say the negativity i was feeling has 100% turned around as these shoes are so very comfortable in every situation I have been in. Rain, Heat, slippery or rough terrain.
Easy to clean when hey got dirty. and very stylish.
Will be buying some more

December 7, 2020
Advertisement
Rated 1 out of 5 stars

The shoes doesn't fit

The shoes doesn't fit. I emailed them and I haven't gotten replied.

December 6, 2020
rensoriginal.com logo

Reply from rensoriginal.com

Hi Tanaphas! We're sorry that the shoes don't fit. Our customer support team has already sent you a return label to return the shoes. Please let us know if you didn't receive the email!

Sincerely,
Rens Original Team

Rated 4 out of 5 stars

This is my first pair of Rens

This is my first pair of Rens. Since I volunteer at the animal shelter, I'm always looking for a pair of waterproof shoes. Ran across Rens AD on FB over the Thanksgiving holiday and decided to give it a try. Shoes are comfortable although I wish I went one size up. It is waterproof but I hope the contraction on the bottom can be better as I still feel slippery when walking on the wet concrete floor.

December 5, 2020
Rated 5 out of 5 stars

Bought a pair of RENS for my son…

Bought a pair of RENS for my son because he’s on his feet all day. I’m so happy I invested in these shoes , my Son Loves then has had them almost a year now worn everyday and the shoes look just like when I bought them. Great job in Making RENS
Great pair of shoe! Paying a little more does matter because RENS are still holding up and looking Awesome. And RENS thanks for making my Son’s Feet feel Great. We will be back for more soon.
Have a Blessed Day
Sincerely Yours Gloria

December 4, 2020
Rated 3 out of 5 stars

Great shoes and I love them

Great shoes and I love them. But the delivery took a very, very long time, the communication was rather bad.
The prices and discounts are confusing, registration and purchase were subsequently assigned to the wrong continent because of the store separation in Europe and USA/CA etc. Start-up problems, but also avoidable. And of course the next desired shoe in my size was sold out. So I guess I will stay with my first and only pair RENS...

December 4, 2020
Advertisement
Rated 5 out of 5 stars

Great shoes

Great shoes. Very comfy. I love the fact that it was made from wasted coffee and recycle plastic which protects the environment.

December 4, 2020
Rated 1 out of 5 stars

My purchase never arrived

My purchase never arrived! Despite the delivery confirmation via email there never was an actual delivery. When i returned two months later from a business trip it was too late to claim.
PS: My postal address is permanently attended - no chance of a miss, „undeliverable“ notification or the like.

Thanks for nothing - literally!

December 4, 2020
rensoriginal.com logo

Reply from rensoriginal.com

Hi Vincent! We're sorry to hear that there was an issue with delivery for your order. We have reached out to our shipping partner to investigate your situation and will follow up with you via email with a resolution very shortly.

Sincerely,
Rens Original

Advertisement
Rated 5 out of 5 stars

These shoes are absolutely amazing

These shoes are absolutely amazing! They stretch, are light-weight, stay on your feet despite no laces, and they are nearly indestructible. The fact that they are waterproof is the biggest boon for me. I love the style and I love how functional they are. They are a tad bit spendy, imo but it's worth it.

December 4, 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look