rent-a-guide Reviews 

13,632
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Every Thing OK. But the price for expedition the Pass Card Ticket CIS - A Week for Transport in Roma - for France is more expensive.

Rated 1 out of 5 stars

If we could give a rating of zero, that would be too good for them. First of all, let me point out that they are extremely arrogant when replying to reviews at this site, which is an indication they h... See more

Rated 5 out of 5 stars

I booked a tour of Hamburg for my teen daughter and her guide Sabryna was fantastic. She had a wonderful time and felt very comfortable traveling with her and learning about the town's history while a... See more

Rated 5 out of 5 stars

I've been to a 3 different tours in Hamburg and they all have been great experiences! Tours are very different one from the others, all of them very interesting and I got to know Hamburg much bett... See more

Company replied

Company details

  1. Tour Operator
  2. also in
  3. Travel Aggregator

Information provided by various external sources

Wir sind die erste deutsche Buchungsplattform für die Vermittlung von individuellen deutschsprachigen Touren, Führungen, Ausflügen, Stadtrundfahrten, Tickets ohne Warteschlangen und weltweiten Flughafentransfers. Alle Ausflüge buchen Sie bei uns direkt beim Anbieter. Ein Tourguide ist vor Ort verwurzelt und kennt die wahren Insidertipps. Suchen Sie sich aus über 25.000 Angeboten in mehr als 110 Ländern der Welt den perfekten Ausflug zu Ihrer Städtereise, Pauschalreise oder dem Wochenendtrip mit einer größeren Gruppe aus. Mit uns können Sie einfach mehr von der Welt sehen!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(13,632)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Angkor 2016

easy way to rent a guide. Guide was German speaking and very friendly. I would recommend this guide to all German tourists.

5 * rating for guide and rent-a-guide.

April 30, 2016
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello Mr. Launhardt,

Thank you so much for taking time to write this wunderful review.
It is a plesure to read that everything was to your satisfaction.

Best regards
Jacqueline Kuhlmann

Advertisement
Rated 5 out of 5 stars

Good website.

Good website. Easy to use. Hope tour is good.

April 16, 2016
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Dear Mr Smiths,

Thank you for taking time to write this great review.
We wish you have a wonderful tour.

Best regards
Jacqueline Kuhlmann

Rated 5 out of 5 stars

Best quality

Promt responce to my question, confirmation speed and presition about the details. Perfect.

April 5, 2016
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello Mrs Baraz,

Thank you for taking time to evaluate our services.
We are happy to read that everything was to your satisfaction.

Best regards
i.A. Jacqueline Kuhlmann

Rated 5 out of 5 stars

Fascinating beer tour!

Experts in beer making and historical tales of the beer industry- we learnt so much about how beer is brewed and how to taste and smell it. Fascinating stories interwoven enroute to three different venues in the interesting St Pauli area. And what a great bunch of people - so many laughs. This tour is a must for visitors to Hamburg!

March 24, 2016
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello Dorit,

thank you very much for your positive feedback!

Kind regards,
p.p. Carolyn Mrotzek

Rated 5 out of 5 stars

Excellent On-line booking system

There's a POSITIVE vibe about this organisation and I am more than happy to support its growth and evolution.
They also make the best of the electronic data tools that make for great follow-up and organisation, yet there is a 'human' element to the interface, communication and feedback.

March 21, 2016
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello Mark P,

thank you very much for your positive feedback!

Kind regards,
p.p. Carolyn Mrotzek

Advertisement
Rated 5 out of 5 stars

Fantastic

For language reasons we had to book a German and an English spoken tour. The Knowledge, the friendliness, helpfulness was out standing in both languages.
We highly recommend having a guild in the Vatican. It was a wonderful experience going through with a guild, foremost with no stress, as I had my 91 year old father with me.

March 4, 2016
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello V. Styffe,

thank you very much for your feedback!

We are happy to hear that you had a nice time in Rome and in the Vatican.

Kind regards,
p.p. Carolyn Mrotzek

Rated 4 out of 5 stars

easy

Booking.was easy. But the confirmation diid not show the booked language. For an additional booking. You need to start again from the beginning.

January 30, 2016
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello CB,

Thank you for your positive review and for your feedback.

We are very sorry about the confirmation e-mail in the wrong language.

We are continually working on improving our website and processes. Therefore, feedback such as yours is especially important to us.

We are glad that you were altogether satisfied with your booking and would like to welcome you as a customer again.

Best regards
p.p. Björn Fröhlich

Rated 4 out of 5 stars

zu empfehlen

Quick , easy, Personal!

January 7, 2016
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hallo Maria,

Danke für die gute Bewertung.

Schön, dass Sie so zufrieden waren.

Herzliche Grüße
i.A. Björn Fröhlich

Rated 5 out of 5 stars

great bike trip in Berlin!

Super guide - friendly, good tips and a lot of interesting history told.

November 24, 2015
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Dear Sören Jerris,

thank you for the Great evaluation.

We are happy that you enjoyed your tour.

Best regards

Björn Fröhlich

Advertisement
Rated 5 out of 5 stars

Very easy to book

Very easy to book with all the information required

September 25, 2015
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello Maria,

thank you very much for your positive feedback!

Kind regards,

p.p. Carolyn Mrotzek

Rated 4 out of 5 stars

Fine

Easy & problem free.

September 18, 2015
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello Bard,

thank you very much for your positive feedback!

Kind regards,

p.p. Carolyn Mrotzek

Rated 4 out of 5 stars

An informative intoduction to the background surrounding the Berlin Wall

Although it was an overkast day, a small group of 4 enthusiastic cyclists set out to ride around the Berlin Wall. Axil, our guide, gave a great summary of the events leading up to the building and breaking down of the wall. He had personal tales, stopped at various places to give more in depth information about what had happened and tried to pass on the feelings of Germans trapped behind and living on both sides of the wall.
Lots of information however always enough time to ask questions.
A great introduction to the city of Berlin! Thanks so much Axil.

September 14, 2015
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello Ingrid Struik,

thank you for your positive feedback!

We will gladly pass the praise to our guide in Berlin.

Best regards,

p.p. Carolyn Mrotzek

Rated 5 out of 5 stars

Fantastic guide

Rick was one of the best city walking tour guides that we have ever had. He is knowledgeable and passionate about the city and its history and friendly to the members of our group. Plus we covered a lot of ground, which we appreciate---the duration was 4+ hours with a nice break at a neighborhood coffee shop.

September 11, 2015
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello Adam,

thank you very much for your positive feedback!

Best regards,

p. p. Carolyn Mrotzek

Advertisement
Rated 5 out of 5 stars

easy process

It was easy browsing the available tours and making a reservation.

August 21, 2015
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello EdRPC,

thank you very much for your positive feedback!

Best regards,

p. p. Carolyn Mrotzek

Rated 5 out of 5 stars

Very detailed and accommodating.

Bikes were excellent and the guide Axel was outstanding. Gave us a great bike trip of Berlin. Much smaller numbers of bikers compared to the other Nile companies we saw. This was greatly appreciated.

July 28, 2015
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello Mr. Filsinger,

thank you for your positive feedback.
We will inform the local guide about your compliments.
Please notice that this rating is for the customer service of rent-a-guide. You will
receive a second email 7 days after your tour to rate the tour and your guide directly.

Best regards,

p. p. Yvonne Plutta

Rated 5 out of 5 stars

excelent

rent-a-guide was an easy .well laid out site that enabled us to pre book attractions quick.ly

July 22, 2015
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello kh,

thank you very much for your positive feedback!

Best regards,

p. p. Yvonne Plutta

Rated 5 out of 5 stars

....

...........

July 20, 2015
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hallo ML,

vielen herzlichen Dank für Ihre tolle 5-Sterne-Bewertung!

Herzliche Grüße,

i.A. Yvonne Plutta

Advertisement
Rated 3 out of 5 stars

Booked a Tour

The website is easy to use and we ended up booking a tour due to a 15% discount via Hotels.ca.

Two things to consider: some content on the page appears in a different language (I chose English but some content appears in German). This is also the case on the confirmation page which makes it a little confusing.

Secondly, it's not entirely clear which currency is being quoted. I selected US dollars but the top right hand corner continuously shows Euros; the payment screen doesn't show any currency so it's hard to be confident in what you're being charged.

July 15, 2015
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Hello Dawn,

thank you for your feedback.
We are sorry for the problems and confusions during your booking process.
We are always trying to improve and optimize our system, so we are grateful for
constructive criticism and we have already informed our technical department.
We apologize for any inconvenience caused and wish you a wonderful tour in London.


Best regards,

p. p. Yvonne Plutta

Rated 5 out of 5 stars

Fill in the total number of persons first!

I booked for 5 perons: 2 'normal' adults and 3 students. I immeditely started to try to fill in the number of students but could only select 1. It took me some time to find out that I had to choose the total number of persons first. @other/future clients: be informed!

July 9, 2015
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Dear Ms Prins,

thank you for your feedback. We're so rry to hear you were experiencing problems with our website. We'll be sure to work on that to increase the user-friendliness.

Best regards,
p. p. Tina Sokoll

Rated 5 out of 5 stars

Awesome

easy booking, great service, tour was awesome

July 1, 2015
Unprompted review
rent-a-guide logo

Reply from rent-a-guide

Dear christoph,

thank you for your great feedback!

Best regards,
Tina Sokoll

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look