Rent A Sauna Reviews 

209
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being extremely quick, highly professional, and very friendly during the setup process. People enjoy using the infrared saunas daily, noting that the Bluetooth features and simple design make it easy to unwind. Reviewers also deeply appreciate the smooth transaction and the wonderful ongoing support provided from initial inquiry to final installation. However, some reviewers were not happy with customer service, describing frustrating experiences with delayed responses and billing issues. Some consumers mentioned receiving constantly changing estimates, unanswered emails, and unexpected account challenges that caused unnecessary stress.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the saunas are fantastic quality, heat up... See more

Service

People report positive experiences with service, highlighting the friendly staff and great communication from... See more

Staff

Customers consistently note positive experiences with staff, highlighting exceptionally quick, tidy, and... See more

User experience

Consumers find user experience to be exceptionally positive, describing every step of the process as seamless... See more

Customer service

Users describe positive interactions with customer service, noting that the team is friendly, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Highly recommend! We’ve been renting this sauna long-term on a weekly basis and absolutely love it. The guys who installed it were awesome — super friendly, quick, and made the whole... See more

Rated 5 out of 5 stars

Everything is brilliant about this sauna, delivery and installation, easy to use, beautiful, efficient, Australian owned, very low EMF’s. It is my go to at the end of a working day to take some time o... See more

Rated 5 out of 5 stars

We are very happy with our one person sauna from Nook Saunas!! The customer services excellent and the delivery and set up was very quick and efficient. Even though our delivery time was a little... See more

Rated 5 out of 5 stars

I picked Nook Saunas because of the option to Rent before you buy, and for the free delivery and installation. The team have fantastic communication, texting us on the way when they were within half a... See more


Company details

  1. Sauna

Written by the company

Infrared home saunas from only $59 a week. Rent from just 1 month! Free delivery and installation. No hidden fees. Love it and don't want to give it back? Option to buy after renting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(209)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We absolutely love our new sauna !!

We have just began renting the 2 person elite sauna . From the get go emailing this company , the customer service has been on point . I received communication straight away through the whole process . They answered all my questions thoroughly , promptly and with knowledge and it never seemed a bother. The technicians for the install were professional , friendly , fast and answered all questions and we had . Having the sauna in our home is the best investment we have made for our health :) I’m so glad we went through nook saunas it’s been an absolute pleasure !

January 29, 2026
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Rated 5 out of 5 stars

Seamless process

This was a really easy seamless process from booking with nook to instalment at home. My partner has a bad back and it was recommended we try an infrared sauna consistantly with recovery.
We have rented a two person sauna for the month. Its a luxury to have at home. We are thoroughly enjoying it. Thank you to your friendly team, Carolin, Àine, Kaitlyn and Ben

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with my nook sauna so far

I have had my sauna now for about a month and we love it! Decided to start really detoxing this year and an infrared sauna was at the top of the list. Love that I can rent it first to make sure it won’t be a fad that I’m going to use for 5 minutes and then it will just sit idle but I’m really loving the benefits so far. Highly recommend nook saunas. Very pleasant to deal with

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Nook Lives up to the Hype!

Today, we had our sauna installed and it was a fantastic experience! Both Will and Ben arrived on time and were very professional. They made sure that our sauna was setup the way we wanted it and gave us a run through of how it worked. A big thank you to Clare for scheduling the delivery and Nook for creating such a streamlined process that delivered us a quality product. We were not disappointed and this is one of the reasons why we chose Nook over everyone else! Would highly recommend!

January 5, 2026
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Rated 5 out of 5 stars

The process was effortless



⭐️⭐️⭐️⭐️⭐️
From the very first email, Caroline was wonderful to deal with—she replied quickly, clearly, and made the whole process effortless.
Delivery and installation were seamless. The staff who came to our home were professional, friendly, and extremely helpful, taking the time to mount everything properly and make sure we were comfortable using it before they left
Honestly the best Xmas I’ve given my young adult children

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Bliss! Relaxation and wind down.

I picked Nook Saunas because of the option to Rent before you buy, and for the free delivery and installation. The team have fantastic communication, texting us on the way when they were within half an hour away. Set up was all done within the hour. Instructions are very easy to follow and I adore using my sauna! Having blue tooth to be able to play my relaxing music while in the sauna definitely helps me wind down at the end of the day. I can feel my muscles start to relax once they soak up the heat. Cannot fault anything so far. I definitely think I’ll be extending the contract and also purchasing at the end.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Game changer!!!

Everything about Rent A Sauna has been and is still an absolute game changer. From placing the initial order to it being delivered on time to the minute and done in a professional manner. Absolutely brilliant service.

December 1, 2025
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Rated 5 out of 5 stars

Nook saunas are the best company that I…

Nook saunas are the best company that I have ever rented a sauna from.

The communication and delivery of the sauna was very professional.

The sauna has been a massive health benefit to my family and I. Even help my 10 year olds health increase.

Theses saunas are great value and at a fraction the price of other places that I have rent through.

I would highly recommend Nook Saunas to anyone who is looking for a high quality product for a fraction of the price of other saunas.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Highly recommend!

⭐️⭐️⭐️⭐️⭐️ Highly recommend!

We’ve been renting this sauna long-term on a weekly basis and absolutely love it. The guys who installed it were awesome — super friendly, quick, and made the whole process so easy. The sauna itself is really simple to use and has been amazing for relaxation and recovery.

We’re definitely looking to buy one once our rental period is over. Couldn’t be happier!

November 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommend!!

Highly recommend this product and company. Super customer service, easy delivery and set up, the sauna itself is amazing quality. My family are obsessed and are making it part of our weekly wellness routine!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

I’m very happy with my sauna rental…

I’m very happy with my sauna rental experience. I’ve been wanting to hire one for a while and found Rent A Sauna on a google search. Everything from organizing the sauna, installation and after installation communication has been truly amazing. I highly recommend this company.

November 3, 2025
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Rated 5 out of 5 stars

The best purchase I have made in a long…

The best purchase I have made in a long time !! Love my 2 person Nook sauna.
Customer service has been 5 star, the service on the delivery and installation was first class and the product itself is just amazing !! My whole family love it !! Thank you

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

You won’t be disappointed

We absolutely love our 3 person nook sauna!
Very easy process, it arrived on the time they said it would! It’s a quality product with extremely quick and easy installation. The installers were really kind and easy to talk to and gave me all the information I needed!
The follow up check in after as well shows how great they are with customer service !

October 15, 2025
Unprompted review

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