RentCafe Reviews 507

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 456 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's layout, finding it easy to navigate and locate property information. They also highlight the convenience of online features for signing documents and the helpfulness of filters for finding specific amenities. Some users found the process of relocating easier with the platform and appreciated the clear menu options. However, some people were dissatisfied with the contact process, reporting difficulties in reaching staff and receiving responses to inquiries. There were also instances where customers experienced issues with logging in or registering on the website, and some found the property details to be insufficient. A few users mentioned receiving irrelevant property listings and excessive emails.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some found it easy to navigate, with helpful... See more

User experience

Users describe ambiguous interactions with the user experience. While some customers found the platform easy... See more

Location

Consumers find location to be ambiguous. Reviewers express frustration with irrelevant listings, receiving... See more

Customer communications

People report negative experiences with contact. Many customers express frustration, stating that their calls... See more

Staff

Clients share ambiguous opinions on staff. While some reviewers praise specific staff members for being... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I need a place to live like yesterday. ForestRidge rejected me for four months, no one was at Hartsville Gardens never was in to get an application. Magnolia Senior Village advised there was an apartm... See more

Rated 3 out of 5 stars

I was initially frustrated about the inability to log in or register. I was able to only find minimal properties, I had to use other search tools like Google to find anything. I emailed about login... See more

Rated 3 out of 5 stars

I love seeing so many choices for rentals but it just makes it harder for me. I have to find a rental with income assistance. Either section 202 or tax credit as my income is very very low. It would... See more

Rated 3 out of 5 stars

I only just started using this app. But, so far, it is okay. It really needs to have more details on each property. It's frustrating to find a listing that looks good but, there is no rental amount so... See more


Company details

Written by the company

RentCafe.com is an apartment search website that offers the right tools to make your rental search simple and efficient. We are trusted by millions of renters who appreciate the smooth experience, from starting a search to moving in. You can easily go from browsing rental listings to contacting property leasing offices, to scheduling tours and applying online, all on RentCafe.com.


Contact info

  • 430 S. Fairview Avenue, 93117, Santa Barbara, United States

  • rentcafe.com

3.4

Average

TrustScore 3.5 out of 5

507 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Portal for rent payment not efficient

Portal for rent payment not efficient. Receive confirmation of payment by email, then a week later funds have not come out of account and getting charged late fees and nsf fees when money is in bank account and available. Have had no response regarding issue or reversal of unjustified fees put on account.

January 1, 2026
Unprompted review
Rated 4 out of 5 stars

It is rather hard to navigate

It is rather hard to navigate. I finally was able to use it but it’s not easy. It would be more helpful if the printing was larger and more easy to see. It was very hard to see what I needed as. The box was only half page and very small print.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Cameron Apts made my search for an…

Cameron Apts made my search for an affordable cozy apartment with amenities super easy. It allowed me to use the vitual option to see allbof the rooms which save me from having to take a 2 hour trip. The application process was very quick and their customer service was excellent. I would recommend using the online features to sign all of the documents and in return, if you are approved everything is executed and sent back to with how much you will need for security deposit and rent. There Rent Cafe' website has all of your information stored in one location. Documents, notices, rent payment and maintenance. So far I am all smiles.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Your layout makes it easy to find…

Your layout makes it easy to find information about properties. You seem to have more listings and certainly more current information than any other app I've used for this search. I'm so happy to have found your app - this search is getting easier!

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

The residents move in and out of…

The residents move in and out of apartments all the time. There are SEVERAL of us residents that have been here many years and love it. The staff and maintenance people are here to help the residents. Some days they are swamped then other days they are there in a minute. Love the fact that I do not have to mow or shovel any time. People are pleasant and wave or say “hi” when going by. It is quiet and kept very clean as long as we all do our part. Remember this is now YOUR HOME. Enjoy it!!!

January 9, 2026
Unprompted review
Rated 4 out of 5 stars

RentCafe at a glance

Once your RentCafe account is setup, it is very easy to login and pay you rent or request a maintenance request. Now setting up your account requires that you have a active email, you create a password, and then you enter your financial information. Either your banking routing and transit number and banking account number or a credit card number to be saved. The only negative complaint I have is that if you use a credit card to pay your rent, they charge you an extra $50 for using the credit card. Doesn't seem fair. It doesn't cost them $50 to process it. The only other thing I will mention is there are several RentCafe websites on the internet so make sure you pick the correct one.Other than that, you can pay your rent in less than 5 minutes once everything is setup.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Not one of my applications to…

Not one of my applications to subsidized housing were submitted! My name and/or application are not at any of these leasing agents office's that I submitted a few to several months ago!
You are responsible for this huge mess and now I have to start over and I am without stable housing, still!!
Deborah Bevacqua 848 218 7251

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Search for rentals in the area of East Los Angeles California

I have listed rentals for permeant low income housing in East Los Angeles, Boyle Heights, Lincoln Park. Alhambra, Monterey Park, San Gabriel, areas.
Yet you keep sending me listing in Culver City, or or places west of what I've been searching for. I am not interested in anywhere else but what I've requested.
It's annoying to get what I do not want. By email, it's rather discouraging.

November 21, 2025
Unprompted review

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