Poor information. 1st: we have never been told that the rental car car pick up was 15 minutes driving from the airport. .2nd: the car rental shuttle pick up spot is half kilometers away from the airpo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellence prices, all car that I rended was very wel, since a I got a reservation with an unknown agency, I was worried to be a bad deal, but surprisingly it vas very nice.. so, definitely I recommen... See more
Company replied
Great service from Rentcars! The whole booking process was quick and easy, with very clear information about the rental, prices, and conditions. Everything was straightforward and exactly as expect... See more
Company replied
Fast, no fuss, good information, everything sent on email. No doubts in the process. You just arrive at the car rental company with your document, pay and you're done. Highly recommended. Be aware car... See more
Company replied
Company details
About Rentcars
Written by the company
Your global mobility partner
Connect with more than 380 car rental companies around the world.
Founded in 2009, Rentcars is the largest online car rental platform in Latin America and one of the global leaders in the industry. Our purpose is simple: to connect people with the best car rental options around the world — backed by great customer support and a smooth experience from start to finish.
Want even more exclusive benefits?
Sign up to receive special offers, discount coupons, and travel inspiration straight to your inbox.
Renting made simple: your car in 3 simple steps
Written by the company
- 1. Search
- Choose from a wide range of cars in over 40,000 destinations across 160 countries.
- 2. Compare
- Easily compare prices and rental conditions from hundreds of trusted providers.
- 3. Book
- Reserve your ideal car — quickly, securely, and your way.
Contact info
Rua Nunes Machado, 68, 80250-000, Curitiba, Brazil
- support@rentcars.com
- rentcars.com
Travel Smart. Save More.
4.5
Excellent
181K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love that I got to save my spot for…
I love that I got to save my spot for the van before my time for pick up I love that I was so worried that I had to pay in full and won’t be able to get the van I needed
July 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The quote I hgot is not always correct…
The quote I hgot is not always correct because the rantal company may charge addicional insurance.
Rentcars should ask providers to quote full and correct amounts.
June 30, 2026
Reply from Rentcars
Hello, Luis.
I hope this message finds you well.
My name is Karen, I am a Rentcars Specialist and I am responsible for your case, registered under protocol No. 1334018.
Thank you for your feedback. It is extremely valuable to us and helps us continuously improve our services and provide an even better experience for our customers.
We have sent you further details by email, always ensuring the confidentiality of your personal information.
If you have any questions or need any further assistance, please feel free to reply to the email we sent you. I will be happy to assist you.
Thank you for choosing Rentcars.
We wish you a wonderful week!
Kind regards,
Karen
Rentcars Team
Horrible customer service
Horrible customer service. Booked a car in advance. At the time of pickup, I was asked a vaucher. I was asked 100GBP per day for insurance. Guy did not want to cooperate and cancel the booking.
Follow up update:
Rentcars sent me email which make no sense. They did not provide any resolution. They charged my card without providing any service. Be careful with this company.
Dipesh, Canada
June 29, 2026
Reply from Rentcars
Hello, Dipesh.
I hope this message finds you well.
My name is Karen, and I am a Rentcars Specialist responsible for your case, registered internally under protocol No. 1333818.
First of all, we regret that your rental experience did not meet your expectations. Your case is being treated with the highest priority, and we are carefully reviewing all the details.
We have sent you a detailed email with further information, always ensuring the confidentiality of your personal data.
If you have any questions or need any additional assistance, please feel free to reply directly to the email we sent. I will be happy to assist you.
Thank you for choosing Rentcars.
We wish you an excellent week!
Kind regards,
Karen
Rentcars Team
it is not possible to extend the…
it is not possible to extend the insurance through the websit at the end of the process
June 30, 2026
Reply from Rentcars
Hello, Nisim!
I hope this message finds you well.
My name is Caroliny, and I am a Customer Happiness Specialist at Rentcars, responsible for handling your case, which has been registered under protocol number 1333759.
Thank you for taking the time to share your feedback with us. Your comments are extremely valuable and help us continuously improve our services and provide an even better experience for our customers.
We will continue to keep you updated through your registered email address, and we remain at your disposal should you have any questions or require further assistance.
Please do not hesitate to contact me if there is anything I can help you with.
Thank you for choosing Rentcars.
We wish you a wonderful week!
Kind regards,
Caroliny – Rentcars Team
Friendliness
Friendliness, fast service, and direct contact with staff are more important than through the website.
June 24, 2026
COUNTER STAFF OF AVIS AT ROME AIRPORT…
COUNTER STAFF OF AVIS AT ROME AIRPORT HAVE A TERRIBLE WAT TO TREAT CUSTOMERS, I HAD ALL THE INSURANCES I ALWAYS REQUEST, AND THEY SAID THAT NO INSURANCE ON THEIR SIDE WAS REFLECTED AND DENIED MY RENT IN CASE I DIDNT ACCEPT THEIR FULL COVER, THEY EVEN CHARGE ME THE GAS TANK WITHOUT REQUESTING IT!
June 23, 2026
Reply from Rentcars
Hello, Brian,
I hope this message finds you well.
My name is Caroliny, I am a Rentcars specialist and the person responsible for your case, which has been internally registered under protocol number 1332984.
First of all, thank you for taking the time to share your feedback with us. Your comments are very important and help us continue improving our services and the experience we provide to our customers.
We are sorry to hear that your rental experience did not meet your expectations. We understand how frustrating this type of situation can be, and we want to assure you that your case is being handled with the attention it deserves. To continue assisting you, we have sent more detailed information regarding this matter directly to your email.
If you have any questions or require further assistance, please feel free to reply to the same email we sent you.
I remain at your disposal and will be happy to assist you.
Thank you for choosing Rentcars.
We wish you a wonderful week!
Kind regards,
Caroliny – Rentcars Team
Problem was solved very quicly with a…
Problem was solved very quicly with a kindly and courteus agent named Karen. Everything is OK.
June 25, 2026
Unprompted review
Customer service was great
May 24, 2026
Excellent choices
Excellent choices, quick and easy process and the insurance is a most. Prices are Excellent.
June 24, 2026
Excelent service and easy access to web…
Excelent service and easy access to web app etc booking process and good prices
June 23, 2026
Unprompted review
It was not possible to get the car in…
It was not possible to get the car in Malaga Airport because Hertz is inside the unboarding area, and I got at Malaga by Train. Rentcars has no support channel to contact the Hertz or even to explain the situation and solve the problem. I have video of Hertz located at the parking lot closed, all others companies open and available to get keys, but Hertz in on unboarding area.
May 15, 2026
Reply from Rentcars
Hello, Yago!
I hope this message finds you well.
My name is Karen, I am a Rentcars Specialist and responsible for your case, registered internally under protocol no. 1332470.
First of all, we sincerely regret that your rental experience was unsatisfactory. Please rest assured that we are prioritizing the review of your case with the utmost urgency.
We have sent further details to your email, always ensuring the confidentiality of your personal information.
If you have any questions or require any further assistance, please feel free to reply to the email sent to you internally.
I remain at your disposal to help.
Thank you for choosing Rentcars.
We wish you an excellent week!
Kind regards,
Karen – Rentcars Team
Whilst on the plus side
Whilst on the plus side, everything was completed satisfactorily eventually, a lack of communication during the on-line process regarding confirmation & documents of this, made for anxiety until completion at pick up point.
June 22, 2026
Reply from Rentcars
Hello Alan,
I hope this message finds you well.
My name is Caroliny, I am a specialist at Rentcars and responsible for your case, registered internally under protocol number 1332298.
Thank you for your feedback. It is essential for us to improve our services and provide an increasingly better experience for our customers.
I am very glad to hear that, in the end, everything was completed satisfactorily and that the vehicle pick-up was successfully carried out.
I sincerely regret that during the online process, especially regarding the confirmation and documents, the communication was not as clear as expected, which may have caused some uncertainty. I fully understand how important clarity and peace of mind at every step are for a good travel experience.
If you have any questions or need further assistance, please feel free to reply to the same email sent internally.
I remain at your disposal to help.
Thank you for choosing Rentcars.
We wish you a great week!
Kind regards,
Caroliny - Rentcars Team
I couldn't pay with a credit card
I couldn't pay with a credit card; I could only pay through PayPal, and therefore I couldn't use the interest-free installment option.
Note: I tried with cards from different banks.
June 19, 2026
Reply from Rentcars
Hello, Hector!
I hope this message finds you well.
My name is Caroliny, I am a Rentcars specialist and responsible for your case, internally registered under protocol number 1332290.
Thank you for your feedback. It is essential for us to improve our services and provide an even better experience for our customers.
Please note that we have sent further details regarding this matter to your email, ensuring the confidentiality of the information.
If you have any questions or need further assistance, please feel free to reply to the same email sent internally.
I remain at your disposal to help.
Thank you for choosing Rentcars.
We wish you a great week!
Kind regards,
Caroliny - Rentcars Team
Easy to book and good deal / doble check your times
Easy to book and good deal although the system modified time of pickup (I assume taking on count different hour zones) and resulted in paying more for picking early our car. Pay attention for that.
I received a assurance quality follow up and they told me the issue was in my side. It made me doubt but just in case be sure of doble check the time of pickup and drop-off. The rest of the service works like a charm.
June 20, 2026
Reply from Rentcars
Hello, Mauricio,
I hope this message finds you well.
My name is Karen, and I am a Rentcars Specialist responsible for your case, registered internally under protocol number 1332278.
Thank you for your feedback. It is extremely valuable to us, as it helps us continuously improve our services and provide an even better experience for our customers.
We have sent you more details by email, always ensuring the confidentiality of your information.
If you have any questions or require any further assistance, please feel free to reply to the same email sent previously.
I remain at your disposal and will be happy to assist you.
Thank you for choosing Rentcars.
We wish you an excellent week!
Kind regards,
Karen
Rentcars Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.