I had a good experience with them. They're careful to check all is acceptable with your landlord/agents before asking that you make payment which made the process feel less stressful. They are nonjudg... See more
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Review summary
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Reviews shaping this summary
Honestly, I didn’t even know guarantor services existed until recently then I came across RentGuarantor. I went through quite a few stressful days trying to get all the admin bits sorted, and Donna re... See more
Company replied
Thankyou so much Chelsea for helping us today to get everything done in preparation for our move tomorrow. She moved heaven and earth to help us get everything sorted. Thankyou so much it means more t... See more
Company replied
Friendly, helpful, patient and professional staff. In particular Andy, Chelsea and Mike who helped us go through what would normally be a stressful experience. You are a credit to yourselves. Thank yo... See more
Company replied
Company details
Written by the company
Need a UK Rent Guarantor?
Contact info
United Kingdom
- 02071934418
- info@rentguarantor.com
- rentguarantor.com
4.7
Excellent
434 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very let down
I used this company months ago because I was desperate to secure a flat and was given no other option, and at first glance it all appeared a promising solution. However, as a young person with no savings and a low income at the time, the only people who helped me in this situation (luckily) was my family, who paid this idiotic company in full. Every other option I could have managed, such as to pay in instalments, was denied me because of poor credit score and low earnings. Yet is that not literally the point of the company, to help people who can’t afford to pay a deposit because of those problems exactly? All this caused me was a lot of tears and further unnecessary stress. It’s only because I was lucky enough to have family who were readily able to help me and step in that I was able to secure my flat, but not everyone may have that option. This company was effectively no help to me at all. This was months ago, but I have been angry and bitter about this since and as I’m now moving on to better places, I feel compelled to finally say something. I felt severely let down and would only recommend this company to my worst enemy.
June 1, 2025
Unprompted review
Reply from RentGuarantor.com
Thank you for your review Katie
All feedback is important to us, and we are sorry to hear that you are not happy with our service and felt let down.
We would be happy to discuss directly with you so we can review the specific detail of your circumstances, please contact us at info@rentguarantor.com if you wish to discuss your concerns directly with us.
It is worth noting that we do offer a payment plan via third-parties, but we do not offer credit ourselves so payment plans are available if customers meet the Third-Party providers eligibility criteria, which is detailed on our website. We were however able to offer you our rent guarantee which means you would be able to secure a property with a professional guarantor in place.
We note that you detailed that the point of RentGuarantor is to help people who can't afford to pay a deposit. RentGuarantor provides a trusted, professional UK rent guarantor for tenants, which opens up a wider choice of rental properties and protects loved ones from financial risk, we do not deal with tenant deposits.
Once again thank you for contacting us and please do not hesitate in contacting us directly to discuss further if required.
Best wishes
The RentGuarantor Team
Great service,I will highly recommend…
Great service,I will highly recommend this company .
April 10, 2026
Unprompted review
Reply from RentGuarantor.com
Hi David
Thank you for your lovely review!
We are so happy that you found our service was great and would recommend us!
It means a lot!!
Best wishes
The RentGuarantor Team!
As an independent student finding a…
As an independent student finding a house with a guarantor as a requirement was really discouraging until rentguarantor made it possible for me. I get to now apply for houses with my friends without worrying about the guarantor aspect
April 9, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Sana
Thank you for your lovely review!
We are so happy we could help you with a professional guarantor.
Best of luck in your new home with your friends! Exciting times!
The RentGuarantor Team
Excellent customer service I’d of gave…
Excellent customer service I’d of gave them a five no ones perfect not even me highly recommended they took any difficulty’s I had in to consideration and there advice and support was outstanding excellent customer care from Danielle highly recommended service with excellent staff customer services
April 2, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Jamie
Thank you for your review.
Its fantastic to hear that you loved our service and Danielle provided excellent care and support.
Best wishes in your new home
The RentGuarantor Team
Very helpful staff
Very helpful staff. Spoke to a man named Amardeep who was very kind and helpful.
March 27, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Mohammed
Thank you very much for your lovely review and shout out to Amardeep, he is fantastic and we are so happy you found him so helpful and kind.
Best wishes in your new home
The RentGuarantor Team
Fantastic and speedy service
Fantastic and speedy service. Professional and empathetic towards their clients. Thanks Jo.R
March 27, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Joselyn
Thank you so much for your lovely review and shout out to Jo! We are so happy we could help and that you found Jo to be professional and empathetic.
Best wishes in your new home
The RentGuarantor Team
Quick response on the phone
Quick response on the phone, even when they were about to close. Michael helped with the application and answered my questions and more. Thanks for your assistance.
March 26, 2026
Unprompted review
Reply from RentGuarantor.com
Hi What's Occuring!
Thank you for your lovely review. We are so happy to hear that Michael was so helpful and was able to support, we are always happy to help!
Best wishes
The RentGuarantor Team!
Rent Guarantor got straight into…
Rent Guarantor got straight into helping me with my application and it has only taken around 5 days to get an acceptance. I would like to thank all members of the team that I have spoken to over this week and thank you for approving me.
March 26, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Donald
Thank you for your lovely review and we are so happy we could help you and that you found all the team so helpful
Best wishes in your new home
The RentGuarantor Team
I love it
I love it. It’s helped me in my very difficult time.
Could you please try to make the paperwork little bit easier?
Thanks
March 25, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Wajehurahman
Thank you for your lovely review.
We are so glad we could help but sorry to hear about the paperwork.
We do our best to keep administration to a minimum however we do have to ensure that we have checked everything we need. We are always available to talk through your application and support in any way we can.
Best wishes in your new home
The RentGuarantor Team
Great experince
Great experince especially with Kaz C.
Kaz C. was always giving me excelent advice and direction in a very long and complicated process.
March 24, 2026
Unprompted review
Reply from RentGuarantor.com
Good Morning Boris
Thank you for your lovely review
We are so happy you had such a great experience and so happy to hear that you found Kez gave you excellent advice and direction!
Best wishes in your new home
The RentGuarantor Team
Very understanding very helpful 100%…
Very understanding very helpful 100% recommendations
March 17, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Martin
Thank you for your lovely review!
We are so happy you found us helpful and understanding and thank you for the recommendation!
Best wishes in your new home
The RentGuarantor Team
Very easy to work with and provide an…
Very easy to work with and provide an excellent service.
March 16, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Ross
Thank you for your lovely review.
We are so happy you like our service and find us easy to work with. We are always happy to help
Best wishes
The RentGuarantor Team
Jo R, FANTASTIC
JO R was fantastic with my claim, helped me massively I can’t thank her enough. Very efficient and made a decision within minutes on the phone. Lovely service, great service 👏🏻 thank you Jo appreciate you
March 10, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Elizabeth
Thank you for your lovely review!
Jo is absolutely fantastic and we are so happy you think so too!
We are so happy we could help you and wish you the very best in your new home!
Best wishes
The RentGuarantor Team
Excellent customer service
Many thanks to Danielle who went over above to resolve a few little issues.
March 12, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Wendy
Thank you so much for your lovely review
We are so happy that Danielle was able to support you and help you resolve your issues.
Best wishes
The RentGuarantor Team
They try to help me but kind of useless…
They try to help me but kind of useless as the states come back saying that they don’t accept companies besides you have to pay in full before moving to the property and immense amount of money
March 11, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Brian
Thank you for your review.
We do have a list of Letting Agents that we can provide to tenants once approved for our RentGuarantor service.
If the Letting Agent you wished to use does not accept, or is unwilling to accept, professional guarantor services, we can keep your application open for up to 60 days from the date of approval to allow you time to find an alternative property with a Letting Agent who accepts professional guarantor services.
If you wish to discuss your concerns with our team to see if we can support further please email info@rentguarantor.com and we will do our best to resolve any issues you may have.
Best wishes
The RentGuarantor Team
Considering the short time period I had…
Considering the short time period I had to get this done very helpful and patient
March 4, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Warren
Thank you for your review.
We are so happy to hear that you found our service helpful and patient.
Best wishes in your new home
The RentGuarantor Team
Spoke with Danielle as was having…
Spoke with Danielle as was having trouble with my application. She talked me though the steps and put me at ease x
February 27, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Faye
Thank you for your lovely review!
It's great to hear that Danielle was able to help you with your application and put you at ease. Our team are always there for any questions you may have and guide you through the process.
Best wishes in your new home
The RentGuarantor Team
They are absolutely amazing
They are absolutely amazing, they respond on time, answer all voicemails and come up with solutions for everyone. I was just about to lose my new apartment but they helped me in minutes. I’ll never forget this day honestly they helped me when no one did❤️❤️❤️❤️
February 27, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Ghaneemah
Thank you so much for your lovely review!
We are so happy we helped you secure your new apartment and helped you find the right solution for you!
Best wishes in your new home!
The RentGuarantor Team
Made moving possible.
Made moving possible.
Glad I asked the letting agent about ways I can rent the property I wanted, otherwise I wouldn’t have know such a thing is in place.
Very easy service and nothing hidden.
Thanks all…
February 24, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Mitchell
Thank you for your lovely review!
We are so happy we could help you secure the property you wanted! Our service is easy to use and we love helping tenants get the property they want.
Best wishes in your new home
The RentGuarantor Team
Excellent
Excellent, fast service! Truly underrated and provided great care and understanding. 10/10
February 23, 2026
Unprompted review
Reply from RentGuarantor.com
Hi Charlie
Thank you so much for your lovely review it really is appreciated.
We value all feedback and it's aways great to hear that we are getting it right for our customers.
We wish you the very best in your new home.
The RentGuarantor Team
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