RentLondonFlat.com Reviews 

216
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I want to flag something before you consider this company: their Trustpilot rating recently jumped from around 2.3 stars to nearly perfect in a very short period, right around peak renta... See more

Rated 5 out of 5 stars

Storm Eunice has hit our flat in central London. We had water leaking from the roof and lighting issues. RentLondonFlat team has quickly sent a professional to fix the leaking and within a few d... See more

Rated 5 out of 5 stars

Just one week before we come to London. This agent help us find a really nice flat!!! RentLondonFlat has good service and very efficient! Recommend!! Shannon and fathy both amazing, friendly. The... See more

Company replied

Rated 5 out of 5 stars

My apts in London is managed by rentlondonflat.com . Sharon Yow is in charged. Their service includes taking over inspection, leasing , rent collection and payments of fees. As foreigner, I do not ne... See more

Company details

  1. Real Estate Rental Agency

Written by the company

Rent your space, Create your home. We specialise in offering modern high-quality rental flats in and around London, U.K.


Contact info

3.8

Great

TrustScore 4 out of 5

216 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(216)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Very good service and experience

Very responsive and have always fixed any maintenance issues quickly. Frankie has especially been helpful in me finding and securing two flats in London. Would highly recommend.

September 1, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!!

Lettings manager William Tsui (william.tsui @ rentlondonflat.com) refuses to come to the phone and uses his staff to gatekeep and then discriminate against people who are contacting to enagage in their services. William Tsui made the following statement through his staff: "We are under no obligation to speak to anyone beyond our tenants, owners, partners or service providers. Basically no one has the right to contact us useless they are from the government or authorities." This is the most bizarre thing I've ever heard. They do not want your business and will not come to the phone. Noted. Why exist as a business then, only to discriminate against people contacting them? Make it make sense. The reviews on here possibly explain this as they have clearly done wrong by a lot of people. So they are not only losing business in bad faith practises such as what I've experienced but scared to take a phone call and gatekeeping future business. I'm glad I've not engaged in their services now seeing these reviews as the red flags are massive. AVOID AT ALL COSTS!!!! NEVER DO ANY BUSINESS WITH THIS COMPANY!!!!

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

My special thanks to Sharon who has…

My special thanks to Sharon who has always responded to my requests and queries so quickly. She assisted me to effectively solve my tenancy issues in a very professional and practical way. The service of her team members like Pinky is also very reliable and efficient. I recommend RentLondonFlat as a very good agent for property leasing transactions.

July 27, 2023
Unprompted review
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Rated 5 out of 5 stars

Nice house

Nice house , good agency, and great coffee offered by the gentleman Fathy.:)

Kevin

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Professional team

Sharon Yow and her team were very helpful and reliable. My 2 properties has been renewed contacts with rent increased. Thank you for your professional and care. I would highly recommend their excellent services.

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Only good impression

It was an exciting experience working with this agency. Much appreciate how fast was signed contract. It is impressive how easy and transparent the process was.
And the property that we found with this agency is lovely.
Strongly recommend!

June 2, 2023
Unprompted review
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Rated 5 out of 5 stars

Trusted agent, friendly and effective services!

Sharon Yow from Asia is very helpful and responsive. She is trustworthy and very effective! Whenever I have questions for my unit in the UK, she would jump in and help resolved it as soon as possible. Very reliable and friendly too. Highly recommended!

March 23, 2023
Unprompted review
Rated 1 out of 5 stars

Their management team is a joke

Their management team is a joke. I reported an electrical issue which stopped me from using the bathroom for a month and no one was in touch with me whatsoever. I was left without an option but to write a review here hoping to remind other tenants and landlords to stay away from this company. The best that this company had done was to make the layout of their website look as professional as possible but they are not!

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company, services and people

I've been using services from RentLondonFlat.com for 6 years and have found them to be professional, knowledgeable and understanding to client needs. Kudos to their shareholder Frankie for helping find tenants quickly, showcasing the flat and providing timely updates whenever needed on the property and matters in the market

January 17, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Professional and friendly. Very responsive and
willing to work with you. I would recommend one of their shareholder Frankie to
anyone investing in a property and giving legal advice. Thank you

December 22, 2022
Unprompted review
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Rated 5 out of 5 stars

great company with good people

I am very glad to have the working experience with people like Frankie and Sharleen , they are friendly and easygoing and can always be there to support my work . this relationship can be a very good bridge for us to help each other to serve our clients well . Keep it up . we work together to take care of our clients and our clients will take care of us as well.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great renting experience with…

Great renting experience with RenLondonFlat.
Frankie and Max are both very nice and professional. Frankie is very suffitient with taking me to viewings and found a dream place for me to stay!
Max replies to the repair requests very quick and make them repaired very quickly. Thank!

November 28, 2022
Unprompted review

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