I signed up for a free trial on Rentola, but when the trial ended I was automatically charged €39 without any confirmation, even though I paid with Apple Pay. The fact that the trial converts into... See more
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Review summary
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What people talk about most
Reviews shaping this summary
SCAM! Got €1 from me on a listing that showed to be a long-term listing, and when they send me to the actual website, I realise it's 30 days maximum. It seems I have a difficulty searching for reviews... See more
Company replied
Unfortunately signed up for the free premium week and did not realise ( as it was in the very small print) that I’d be debited after a week if u didn’t cancel- my fault but it’s quite misleading and n... See more
Company replied
A complete nightmare! Rentola offered a one-week trial subscription, which I accepted. They charged me immediately, but none of the landlords I contacted ever replied. When I tried to cancel the su... See more
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Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
Denmark
- info@rentola.com
- rentola.com
2.4
Poor
677 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Late Replies, Misleading Charges
I signed up for a free trial on Rentola, but when the trial ended I was automatically charged €39 without any confirmation, even though I paid with Apple Pay. The fact that the trial converts into a subscription is not clearly highlighted during the sign-up process and can easily be missed.
During the trial I did not receive any useful responses from property owners, so the service was not helpful for me. I also submitted a refund inquiry and initially received no response.
However, after following up and leaving a review, the support team eventually got in touch and processed a full refund, which I have now received. I appreciate that the issue was resolved, but the overall experience could be improved in terms of transparency and response time.
March 12, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Victoria,
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your search and with the subscription process. We understand how important transparency is, and we appreciate you giving us the chance to make things right.
We are pleased that we could connect with you directly to address these concerns. Your feedback as an aggregator user is invaluable to us as we work to improve our platform and the quality of our listings.
Since receiving your contact details via Trustpilot, we have been in touch and have already processed your refund. You should see the funds in your account shortly, if you haven't already. If you need anything else, please don't hesitate to reply to our last email.
Best regards,
Rentola Team
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FRAUD!!
FRAUD!!! I am extremely frustrated and disheartened by the recent experience I had with Rentola. I was charged £35 without any prior confirmation, and now I find myself unable to cancel the transaction. This situation is utterly unacceptable and feels like a clear case of fraud. My attempts to reach out to Rentola via email have been unsuccessful, and there is no phone number available for direct contact. I urge others to exercise caution when dealing with this company.
March 18, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Ruta,
We are sorry to hear about your frustration regarding the charges and the difficulty you have experienced reaching us.
To clarify, our service begins with a trial period that automatically continues at the standard rate unless cancelled, as outlined in the terms and conditions accepted during registration. While the system requires an active payment method to maintain a subscription, you can cancel at any time through your profile settings to prevent further charges. Once cancelled, no further debits will occur, and you can also request full data deletion via our contact form.
We take your feedback regarding transparency and user control seriously and handle all inquiries through our website’s contact form to ensure they are processed correctly. We have requested your contact details through Trustpilot’s secure system multiple times to resolve the situation, but you have not responded or provided the necessary information. This makes it difficult for us to assist you, but our customer service team remains ready to help if you choose to get in touch.
Best regards,
Rentola Team
Misleading Trial and Difficult to Remove Payment Details
I had a very bad experience with Rentola.
The subscription model feels very fishy. I initially paid RM5 for what looked like a trial, but there was no clear reminder or notification before they charged RM190 automatically for a subscription. This kind of billing practice is misleading.
Another major issue is that the website does not allow users to remove their stored credit card information. You can only edit the card details, but there is no option to delete the payment method completely. This makes the platform feel unsafe and gives users very little control over their own billing information.
Overall, the website seems designed in a way that makes things difficult for users rather than transparent and user-friendly. I would strongly advise others to read the terms carefully before signing up.
March 11, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Yann,
We are sorry to hear about your experience and the frustration regarding our subscription model and payment settings.
We would like to clarify that our service begins with a trial period, and the terms—including the automatic renewal at the standard rate if not cancelled—are presented during the registration process and require active confirmation. We provide this information upfront to ensure transparency regarding the transition to a full membership.
Regarding your concerns about payment details, while the system requires an active payment method to maintain a subscription, you can cancel your membership at any time through your profile settings to prevent further charges. Once a subscription is cancelled, no further debits will occur. Additionally, if a user wishes to have all their data permanently deleted from our system, they can request this through our customer service contact form, and we will process it accordingly.
We take your feedback regarding transparency and user control seriously, and we are constantly working to make these processes more intuitive for our users. We have requested your contact details through Trustpilot’s secure system multiple times to resolve the situation, but you have not responded or provided the necessary information. This makes it difficult for us to assist you, but our customer service team remains ready to help if you choose to get in touch.
Best regards,
Rentola Team
Bad actuality of housing supply
Bad actuality of housing supply, not an actual service, just a way to harvest subscription money of the plebs, if you try to resist payment for their inadequate service you wil get a meet and greet with their wholesome third party debt collectors, enjoy
March 2, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Mika,
We are sorry to hear about your negative impression of our service and the frustration regarding our listings and billing process.
As a rental aggregator, we pull listings from various external sources to provide a broad overview of the market. Because the housing market moves incredibly fast, availability can change rapidly, and we do our best to keep our database as current as possible.
Regarding your concerns about subscriptions and payments, our terms—including the transition from a trial to a standard membership—are presented during registration and must be actively accepted. We only involve third-party services as a last resort when terms are not met, but our goal is always to resolve issues directly with our users first.
We have requested your contact information through Trustpilot’s secure system so that we can look into your specific account and the issues you've raised. However, as you have not yet provided these details, we are currently unable to investigate your case or assist you further. Please provide the requested information so our customer service team can review your situation and work toward a resolution.
Best regards,
Rentola Team
Searched for an apartment and…
Searched for an apartment and registered for the free trial. It helped me a lot as I reached out to many lanlirdords
January 1, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Milton,
Thank you so much for the 5-star review!
We are thrilled to hear that our platform was helpful in your apartment search and that the trial allowed you to connect with so many landlords. Facilitating these connections is exactly what we strive for, and it’s great to know you made the most of the tools available.
We wish you the best of luck with your new home!
Best regards,
Rentola Team
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I had an issue with a subscription…
I had an issue with a subscription renewal that I wasn’t expecting, but the team at Rentola responded quickly and professionally. Cristiana personally reviewed my case, explained everything clearly, and arranged a full refund as a goodwill gesture even though I hadn’t used the service after renewal.
Their customer support was excellent, understanding, fair, and resolved the matter promptly. I’m happy with how it was handled and would recommend them to others.
Thanks again.
February 22, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Bongani,
Thank you so much for your kind words and for sharing your positive experience with our support team!
We are thrilled to hear that your case was handled quickly and professionally. While we always strive for transparency regarding our subscription terms, we are happy that our team was able to provide a fair solution and resolve the matter to your satisfaction as a gesture of goodwill.
Your recommendation means a lot to us, and we are glad we could help. Thank you for choosing our platform!
Best regards,
Rentola Team
Have taken hundreds of pounds from me
Although apparently I have a free subscription they have taken £35 out of my account for months and do not respond to my emails or my calls. I have currently lost hundreds of pounds to this scam and there seems to be nothing I can do to stop it! If anyone has any advice I would be very grateful
February 20, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Becky,
We are deeply concerned to read about the financial situation you've described. We take reports of unauthorized or unexpected charges very seriously and want to help you resolve this immediately.
Please be aware that our service typically begins with a trial period that transitions into a standard subscription if not cancelled. However, if you are seeing charges but your account shows as "free," it is possible that a duplicate account exists or a subscription was started using a different email address.
Regarding your attempts to contact us, our customer service team strives to answer all inquiries promptly. We have requested your information through Trustpilot’s secure system so that we can locate the specific account causing these charges and investigate your history. Since you have not yet provided these details, we are currently unable to take action on your behalf.
Please provide the requested information or respond to our outreach so we can stop any further charges and address your refund request. We are committed to making this right for you.
Best regards,
Rentola Team
Today I woke up with R750 gone from my…
Today I woke up with R750 gone from my account, after numerous emails that I want my subscription to be cancelled because I'm no longer making use of the website. I honestly need someone to do something ASAP!
February 17, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Siyakholwa,
We’re sorry to hear about your initial experience, but we would like to provide an update.
Our support team contacted you directly as soon as you provided your details, and we can confirm that the refund for the charge mentioned in your review has already been processed. At Rentola, we strive to resolve such issues promptly once we have the necessary information to locate the account.
While we have already resolved this matter and issued your refund, we noticed that the review has not yet been updated to reflect this outcome. We remain available if you have any further questions.
Best regards,
Rentola Team
Shocking!
Hi everyone,
Please be aware that Rentola has 3 sister companies so you can be conned into subscribing and trying to unsubscribe to 3 different websites
When I saw the massive amount come off my account, I knew I had canceled only to receive this email.....shocking!!!!!
"Thank you for your messages
I see that you have 3 accounts with us. Here is their current status:
Your account on rentola.com is a free account with no active subscription. The screenshot you shared is of this account. I had deleted this account on 26 December but you created it again on 14 February (you cannot view the website if you dont sign in)
Your account on findallrentals.com was cancelled on 16 December, and currently, this is a free account with no active subscription.
Your account on findallrentals.co.za is still active and has now been cancelled. You can still use its premium features till the end of the current billing cycle on 13 March 2026.
rentola.com, findallrentals.com, and findallrentals.co.za are sister sites that target different markets and have different subscriptions. We also have other sister sites, such as rentola.no, rentola.fi, rentola.de, and others.
I can confirm you have no pending subscriptions and you'll not be charged going forward.
We understand your concern regarding the premium charge for the subscription. When you signed up, you agreed to an ongoing subscription, which is why it was automatically renewed at the end of your trial period. This information was provided to you during registration and in the subscription confirmation email.
To avoid being charged for the next period, cancellations must be made before the renewal date. Since your cancellation request was made after the renewal date and time, we are unable to offer a refund"
If I could give minus stars I would. All I wanted to do is verify the understated pricing for rental. I made sure I canceled, what i thought to be only one website "Rentola" and cancelled within the stated time. They have no only conned me but lost a potential client. Please use familiar Estate Agents websites as they are free and without risk 🙏
I will be using more social media platforms to make sure this doesn't happen to anyone else!
February 17, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Michelle,
We’re sorry to hear how frustrated and upset you are about this situation.
Each of our country-specific domains and partner platforms operates with its own account system and subscription. If registrations are completed on different domains, separate accounts and subscriptions can be created, and each must be cancelled individually within the respective account before the renewal date.
We understand that this can be confusing, especially if you believed you had cancelled the only active subscription. Please note that access to a website requires registration, but a registered (free) account is not the same as an active paid subscription.
We take concerns about billing and transparency seriously. If you would like us to review the full timeline of your registrations, cancellations, and charges once more, we are happy to do so.
We requested your information through Trustpilot’s secure system, but as we have not received any details from you, we are currently unable to investigate your case or your account history. Should you choose to provide this information, our support team will be ready to look into this matter and confirm everything clearly for you.
Best regards,
Rentola Team
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Unauthorised charges without consent…
Unauthorised charges without consent thought the subscription was cancelled via unsubscribe tab :( Request to refund goes unanswered by the company.
February 13, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We’re sorry to hear that you feel this way about your experience.
If a subscription is cancelled through the account, no further renewals should occur. If you believe charges were processed after you unsubscribed, this is something we would need to review carefully based on the exact cancellation date and billing cycle.
We also take concerns about unanswered refund requests seriously and would like to look into this for you.
We requested your information through Trustpilot’s secure system, but as we have not received any details from you, we are currently unable to investigate your case or your account. Should you choose to provide this information, our support team will be ready to look into this matter and assist you directly.
Best regards,
Rentola Team
Monthly subscription scam
Rentola is a classic scam which bets on you never noticing the 39 euros out of your bank account every 28 days. They do not inform you about any payments being made, they do not send you emails about any interesting listings: they want you to forget they exist, so you continue making payments.
Anyone who has the time to do so should file a complaint about them to the ECC.
February 2, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear that you are disappointed with your experience, but we would like to clarify how our service is designed to support house hunters.
Regarding the subscription, we aim for full transparency. The transition from the trial to the recurring membership is clearly stated on our payment page before any details are entered, in our Terms and Conditions, and in the welcome email sent immediately upon registration. We also provide a 24/7 self-service cancellation option in your profile settings so that users remain in full control of their subscription at all times.
Regarding the value of our service, we certainly do not want our users to forget about us! We provide a "Search Agent" tool specifically designed to send automated email alerts for new listings that match your criteria. If you aren't receiving these, we recommend checking your notification settings or your spam folder to ensure you are getting the full benefit of your membership or by contacting our support team so we help help set this up for you the best possible way.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Customer service was professional and…
Customer service was professional and efficient in resolving my issue.
February 1, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for the 5-star review! We are very pleased to hear that our customer service team was both professional and efficient in resolving your issue.
We know that when you have a question or a concern, a quick and clear resolution is key. Providing a high standard of support is a top priority for us, and your feedback lets us know we’re on the right track.
Thank you for choosing Rentola, and we wish you the best of luck with your housing search!
Best regards,
Rentola Team
Hi, I recommend use this site as they have very good service and support
Hi.
I really like service in rentola. I would like very big thanks to Abhinav who helped me a lot with subscribtion and premium membership. Thanks a lot, Abhinav, I really appresiate it.
January 30, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Varvara,
Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying the Rentola service.
It’s great to know that Abhinav was able to provide the support you needed with your subscription and premium membership. We take pride in making sure our premium users get the most out of our tools, and we will be sure to pass your "very big thanks" directly to him—it will surely make his day!
We truly appreciate your kind words and are happy to have you as part of our community.
Best regards,
Rentola Team
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Wow they stole our money! EDIT: payed back
EDIT: They did refund the money-but be careful with them anyways, I suggest you use a single-disposable virtual card if you need the service.
Wow. We paid 1 euro fee, cancelled the subscription in time and they still took 40 euros! Thieves! Be careful!
We only discovered today, because NO EMAIL arrived about the second payment!
January 31, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear about this experience, and we understand how frustrating it is to see a charge you weren't expecting.
Once a cancellation is fully finalized, our system immediately stops all future renewals. If you notice a charge after cancelling, it is typically due to the cancellation process not being completed to the final confirmation step, or perhaps a second active subscription under a different email address.
Regarding the notification, we send a welcome email immediately upon sign-up that outlines the subscription terms and renewal dates. While we do not send separate invoices for each automated renewal to avoid clogging our users' inboxes, all payment information is available within your account profile.
Thank you for providing your details through Trustpilot’s secure system, which allowed us to reach out to you directly via email.
We were glad to have the opportunity to clear up any doubts you had and are pleased that we could work together toward such a fair and positive resolution. Our goal is always to ensure our users feel supported, and we truly appreciate your openness in letting us help fix this for you.
Thank you again for choosing our service!
Best regards,
Rentola Team
After all great service!
January 21, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Fleur,
Thank you so much for the 5-star review! We are delighted to hear that you found our service to be great in the end.
Our goal is to make the housing search as smooth as possible, and it’s always rewarding to know that we’ve succeeded in helping our users. If you ever need assistance in the future, please don’t hesitate to reach out.
Best regards,
Rentola Team
Used this website in Romania
Used this website in Romania, and it’s the same scam as in other countriea, you pay once and after a couple of days they will take 40€. Fraud!
January 16, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Andrei,
We are sorry to hear that you feel this way, but we would like to clarify that Rentola operates as a transparent, subscription-based service worldwide.
The transition from the initial trial to the monthly subscription is not a hidden charge; it is clearly stated on our payment page before you enter any details, as well as in our Terms and Conditions and the welcome email sent to you immediately upon registration. This ensures all users are informed of the renewal process before they commit to the service.
Our goal is to provide a comprehensive search tool for house hunters in Romania and beyond. To avoid the full subscription fee, users have full control to cancel their trial at any time via the 24/7 self-service settings in their profile.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
If I could I’d give them zero stars
If I could I’d give them zero stars - they are scamers! They ask you to pay 1€ and then charge you 39€! Without you knowing it costs so much cause they don’t give you this information! I want my money back!!!!
January 15, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear about your frustration, but we would like to clarify that we aim for full transparency regarding our pricing.
The transition from the trial to the subscription is clearly stated on our payment page before any card details are entered. Additionally, this information is detailed in our Terms and Conditions and is included in the welcome email sent to every user immediately upon registration. We do not process any charges without the authorization provided during this initial sign-up.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
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I signed up for Rentola thinking I…
I signed up for Rentola thinking I could pay a small fee to contact a tenant, but I was unknowingly enrolled in a recurring subscription. Despite canceling within the trial period, I was still charged and faced difficulties getting the company to stop payments. The service did not help me find a room, and the subscription felt like a scam. I expected better transparency and customer support. I do not recommend this site to anyone looking for honest rental help.
January 14, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Emerlise,
We are sorry to hear about your experience, as it is never our intention for the subscription process to feel anything less than transparent.
Regarding the charges, we aim to be as clear as possible by displaying the transition from the trial to the recurring subscription on our payment page, in our Terms and Conditions, and in the welcome email sent immediately upon sign-up.
Once a cancellation is fully finalized, our system immediately stops all future renewals. If you notice continued charges, it is typically due to the cancellation process not being completed to the final confirmation step, or perhaps a second active subscription under a different email address. We would be happy to manually review your account to identify the cause and ensure no further payments are processed.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Massive scam please do yourself a…
Massive scam please do yourself a favour and don’t go anywhere near this website
January 12, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to see such a negative comment, but we would like to clarify that Rentola is a legitimate and transparent service used by thousands of seekers worldwide.
We take your feedback seriously and would like to understand the specific reason for your frustration. We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
It had skipped my mind to cancel my…
It had skipped my mind to cancel my subscription before its renewal and I cancelled it on the day of renewal. I am one of the exceptions after I sent an email I was replied and assisted in just a few minutes being allowed to cancel on the renewal date.
January 1, 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Daph,
Thank you for sharing your experience! We are so glad we could help.
We completely understand that life gets busy and renewal dates can occasionally slip your mind. While our system is automated to ensure continuous service, we always aim to provide a human and helpful touch when users reach out to us directly.
We are pleased that our team was able to assist you in record time and resolve the matter to your satisfaction. Thank you for your kind words and for being a part of the Rentola community!
Best regards,
Rentola Team
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