It was easy to try out and the support team was very responsive. It does collect and provide a lot of information gathered from other sites, so it is important to go through it carefully. Overall a go... See more
Company replied
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See what reviewers are saying
Je me suis engagée à tort sur Rentumo, croyant ne payer que 4€, et j'ai contesté un prélèvement de 39€99 (je suis un peu âgée et peu familiarisée avec ces outils). Sarah a proposé de m'aider ce jou... See more
Company replied
I found an apartment in Munich through Rentumo in just two weeks! The platform was easy to use, the listings were reliable, and the whole process felt smooth and efficient. I really appreciated how ev... See more
Company replied
Rentumo was truly a lifesaving solution for us. We found an apartment through an ad provided by Rentumo, and it worked out perfectly for our needs. The platform made the search process much easier a... See more
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Company details
About Rentumo.de
Written by the company
Von Einzimmerwohnungen bis zu Einfamilienhäusern, Rentumo.de macht die Suche und die Kontaktaufnahme einfach: alles auf einem Blick.
Sind Sie bereit, Ihre Suche nach einer neuen Wohnung zu beginnen? 👇
Alle Anzeigen Entdecken
Contact info
Germany
- info@rentumo.de
- rentumo.de
4.4
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not available
A lot of the advertised Apartments are not available anymore.
January 7, 2025
Unprompted review
Reply from Rentumo.de
We're sorry to hear that you've encountered this issue. We've already asked for your contact details so we can look into it further and help resolve the matter.
Regards,
Rentumo.
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Very good!!
January 6, 2025
Unprompted review
Reply from Rentumo.de
Thank you for your kind words! We're glad to hear you had a good experience.
Regards,
Rentumo.
Unavailable renters :(
I met a few renters, who were impossible to contact. A lot of good photos is a big advantage though.
August 31, 2024
Unprompted review
Reply from Rentumo.de
Thank you for your feedback! We're sorry to hear that you had difficulty contacting some renters. We're constantly working to improve the platform, and we appreciate your input.
Regards,
Rentumo.
didn’t use the app
didn’t use the app, just noticed that i paid for it for almost a year
January 4, 2025
Unprompted review
Reply from Rentumo.de
We're sorry to hear about your experience and understand how frustrating this must be. However, it is the customer's responsibility to cancel their subscription if they no longer wish to be a paying customer. We do inform customers about automatic renewal during the payment process and in the welcome email.
Regards,
Rentumo.
Very Helpful!
January 3, 2025
Unprompted review
Reply from Rentumo.de
Thank you for your feedback! We're happy to hear that you found our service helpful.
Regards,
Rentumo.
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Overall it was good
January 2, 2025
Unprompted review
Reply from Rentumo.de
Thank you for your feedback! We're glad you had a good experience.
Regards,
Rentumo.
Good still waiting for the replies.
December 31, 2024
Unprompted review
Reply from Rentumo.de
Thank you for your feedback! We hope you received the assistance you needed. If not, please feel free to reach out to us at info@rentumo.de, and we'll be happy to help.
Regards,
Rentumo.
not what I was looking for
I appreciated the (almost daily) email updates, but most of the times the offered apartments did not match my search criteria.
December 26, 2024
Unprompted review
Reply from Rentumo.de
Thank you for your feedback!
We’re sorry to hear that the listings didn’t always match your search criteria. Our goal is to provide the most relevant apartment offers, and we’re continuously working on improving our filters and search algorithms to better meet your expectations.
If you’d like to share your specific criteria with us, we’d be happy to assist you further and improve your experience. Please feel free to contact us at info@rentumo.de
Thank you for giving Rentumo a try, and we hope to welcome you back soon!
Very busy but helpfull
November 14, 2024
Unprompted review
Reply from Rentumo.de
We’re glad to hear you had a positive experience. If there’s anything we can do to make your journey even better, feel free to reach out.
Thank you for choosing Rentumo!
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Very helpful.
December 16, 2024
Unprompted review
Reply from Rentumo.de
We’re glad to hear you had a positive experience. If there’s anything we can do to make your journey even better, feel free to reach out.
Thank you for choosing Rentumo!
Great expereince
Great expereince. Received so many options, I knew I was being presented with everything out there.
December 18, 2024
Unprompted review
Reply from Rentumo.de
We’re thrilled to hear that you had a great experience and found our platform comprehensive. Providing you with a wide range of options is exactly what we aim for, and it’s wonderful to know we met your expectations.
If there’s anything else we can do to enhance your experience, don’t hesitate to reach out. Thank you for choosing Rentumo, and we hope to assist you again in the future!
Beware Rentumo theft
As with many others that have experienced inability to cancel and keep getting charged 39 EUR. Supposedly when trying to login, a login link never arrives to registered email. No response to my cancel by email. Unauthorized charges appear as K. Benhaven K DK. In my opinion this is simply criminal. After Rentumo's replly to TrustPilot, the theft, nonreplies and dysfunctional services continue. Over 100 others report similar experiences.
August 14, 2024
Unprompted review
Reply from Rentumo.de
Hi Oliver,
We sincerely apologize for the inconvenience you've experienced. This is not reflective of the transparency and customer satisfaction we strive for at Rentumo.
We understand how frustrating technical issues with login links can be. In rare cases, they may end up in spam folders, so we kindly ask you to check there as well.
To resolve your cancellation and address any unauthorized charges promptly, please contact us directly at [info@rentumo.com] with your registered details. We will ensure this issue is handled immediately and that no further charges occur.
Thank you for bringing this to our attention, and we deeply regret the trouble caused.
Best regards,
The Rentumo Team
Reply from Rentumo.de
Hi Deepika Ghanathe,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you found your new home through Rentumo and that you think it's the best app ever! Your kind words mean a lot to us.
If you need any further assistance or have any questions, don't hesitate to reach out. We're always here for you!
Best regards,
Your Rentumo Team
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It make me pay to contact the apartment…
It make me pay to contact the apartment owner. After paying it redirected me on another website where the apartment ad was taken.
It shows different city on map and apartment has different Adresse. Ver dark Ux , if you cansel it asks you 15 times if you are sure in a such manner that you can skip cancelation and accidentally keep subscription which costs 34€ after 4 days. I would not trust such business
June 13, 2024
Unprompted review
Reply from Rentumo.de
Dear Nino,
Thank you for your feedback. We're sorry to hear about your experience. Our goal is to provide a seamless service, and we regret any inconvenience caused. We take your concerns seriously and are working on improving our system. Please contact our customer support at info@rentumo.de so we can assist you and address your issues directly.
Thank you and best regards,
The Rentumo Team
Je me suis engagée à tort sur Rentumo
Je me suis engagée à tort sur Rentumo, croyant ne payer que 4€, et j'ai contesté un prélèvement de 39€99 (je suis un peu âgée et peu familiarisée avec ces outils).
Sarah a proposé de m'aider ce jour et j'ai beaucoup appréciée son intervention. Je la remercie pour sa compréhension et son efficacité.
I mistakenly signed up on Rentumo, thinking I was only paying €4, and I contested a €39,99 levy (I’m a bit old and not very familiar with these tools).
Sarah offered to help me today and I really appreciated her intervention. I thank her for her understanding and effectiveness.
May 20, 2024
Unprompted review
Reply from Rentumo.de
Dear User,
Thank you for your feedback. We're sorry for any confusion regarding the charges. We're glad Sarah could assist you and that you appreciated her help. Your satisfaction is important to us, and we are here to support you with any further concerns.
Thank you and best regards,
The Rentumo Team
Excellent Service and Support
I recently used Rentumo Premium and was impressed with service provided. The platform is user-friendly, and the premium features such as early access to new listings and the ability to contact landlords directly are great.
When I needed assistance, the customer support team was helpful and responsive. They went above and beyond to address my concerns and ensure a smooth experience.
May 28, 2024
Unprompted review
Reply from Rentumo.de
Dear User,
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed using Rentumo Premium and found our platform user-friendly. It's great to know our customer support team was able to assist you effectively. Your satisfaction is our priority.
Thank you and best regards,
The Rentumo Team
I did not see apartment after…
I did not see apartment after subscribing
April 12, 2024
Unprompted review
Reply from Rentumo.de
Dear User,
Thank you for your feedback. We're sorry to hear that you did not see the apartment after subscribing. Please contact our customer support at info@rentumo.de so we can assist you in resolving this issue promptly.
Thank you and best regards,
The Rentumo Team
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The rentumo agents are very trustable and ready for you, in case you need something
The support agents are so ready when needed and give you the right explanation
February 7, 2024
Unprompted review
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