So happy to have chanced across this gorgeous dress in the right size at Swished! Nicola packaged it beautifully to arrive in very good time and it was an incredibly fun dress to wear to a black tie X... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I cannot recommend swished enough! The communication was superb, fast replies as I had an issue returning. I didn’t get to wear the dress but it arrived on time and in great condition. Supporting slow... See more
Company replied
Reserving judgement! I suggested my daughter rent a dress, she found swished and ordered a dress, the money was taken and no dress arrived, plus no communication from the owner until my daughter conta... See more
Omg, my last outfit was amazing. I've never felt so special, I've rented so many times from Swished and love using the app. Lenders are always so great and helpful and love the customer service, these... See more
Company details
Written by the company
Save money by renting rather than buying your next outfit - for a more affordable, sustainable, way to enjoy fashion. Make money by listing items hanging in your wardrobe to extend their life and pay for your lifestyle.
Contact info
United Kingdom
- 07518490050
- hello@ownish.co.uk
- rentwithswished.com
4.7
Excellent
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and so easy to contact
Great service and so easy to contact! Thank you so much
June 7, 2022
Advertisement
I wouldn’t shop again tbh
May 6, 2022
Reply from Ownish
Hi Ruth, thank you for the feedback, I'm so sorry to hear you wouldn't rent with Swished again - please DM us @rentwithswished and tell us what happened and I will personally do everything I can to make things right!
Reply from Ownish
Hi Helen, thank you so much for your feedback, and I'm so pleased you'd recommend renting through Swished! We really appreciate it and hope to see you renting with us again soon!
Dress was perfect!
Dress was perfect!
I did have to email to get confirmation the dress had been posted but everything else was brilliant. Will definitely use swished again.
April 13, 2022
Reply from Ownish
You had such a gorgeous outfit, thanks so much for the great feedback. So happy you enjoyed renting!
Awful company they do not communicate…
Awful company they do not communicate professionally. Very bad service do not rent from this company stay far from it
April 1, 2022
Unprompted review
Reply from Ownish
Hi Sumaia, we're so sorry you are unhappy. Unfortunately, you returned your rental with a large tear in it, which we let you know about as soon as it was received and shared the pictures. We also tried our best to repair the dress and resolve the issue however it was too badly damaged. Had you notified us before it was sent back we could have tried to reach a resolution. The dress has been sent back to you so you can keep it or sell it if you wish. I'm sorry you are disappointed, but we do have to be fair to our listers and renters.
Advertisement
Dress looked amazing
Dress looked amazing. The only down point was i’m curvy and in between sizes so it almost didn’t fit and wouldn’t have been able to wear but we managed it in the end. Got so many compliments and I would definitely rent another again for another event.
March 23, 2022
Reply from Ownish
I'm sure you looked incredible, it was an absolutely stunning outfit. I'm really glad you loved renting with Swished!
Amazing quality dresses,delivered on…
Amazing quality dresses,delivered on time if not earlier than I asked and always responsive on there social media will definitely order again
March 23, 2022
Unprompted review
Reply from Ownish
Thanks so much for your lovely feedback. Really pleased you loved the dress and renting, its such a great way to have new outfits. Let us know if you ever need anything else in the future!
Really great experience
Really great experience - item was beautiful as described and arrived early!
February 28, 2022
Reply from Ownish
Hi Madeleine, so pleased you had such a great experience, it means the world to us to hear that! Hope to see you renting with us again soon!
Really excellent
Really excellent - quick email replies and dress was beyond amazing!
February 22, 2022
Reply from Ownish
Hi Henrietta, so pleased you loved the dress and had great service. Check out our new app as we have even more amazing outfits listed now!
Advertisement
Great dress, returns could be smoother
Great dress, arrived as expected and good price. It could be easier to return the item though. I made myself available so that the lender could send my dress in a cab. Well actually my Dad had to come over specially , wait in and then find the cab, which was in the wrong place, in the street. The lender insisted I posted the dress back and not use a cab which was not convenient or fair when we had gone out of our way to help her on the arrival.
February 17, 2022
Reply from Ownish
Hi Marianne, I'm so pleased you liked the dress! But I'm so sorry that returning it was more difficult than we would have liked. We always encourage our listers to be as flexible as possible to help make renters' live easier - so I'm sorry that on this occasion that didn't happen. Our community support team are always on hand to try and resolve issues like this and we can be contacted via web chat, Insta DM, our web contact form or you can even reach me direct at nic@swished.app - I hope your next rental goes more smoothly - and thanks so much for renting with Swished! Nic
Highly recommend!!
I cannot recommend swished enough! The communication was superb, fast replies as I had an issue returning. I didn’t get to wear the dress but it arrived on time and in great condition. Supporting slow/sustainable fashion felt great and I will be using this method again. Thank you swished 💕
January 27, 2022
Unprompted review
Reply from Ownish
Thanks so much for your feedback about Swished and rentals. Really love hearing that you loved the idea of fashion rentasl and how its such a great and sustainable way to try new outfits.
Literally the best experience ever
Literally the best experience ever! Responded so quickly to me and was so so helpful! Honestly saved the day twice! Have recommended to all of my friends for weddings we are going to this year
January 15, 2022
Unprompted review
highly recommend
Easy Service & Amazing customer service. Couldn’t of had a better or smoother experience , will 100% be using swished again!
January 7, 2022
Advertisement
Bad communication
The dress itself was lovely, there was no problems there. I rented it from a Depop lister through Swished. But the communication was awful. On the FAQs page they say you can buy the dress if you like it that much. I asked them if I could, they said yes and that they would send me an invoice to permanently purchase the dress. I was so happy. However, they never did and then days later they said a colleague had made a mistake and I couldn’t actually buy the dress. Turns out they hadn’t communicated with the lister very well and lister didn’t want to sell the dress on their terms. It ended up being quite a disappointing experience.
December 4, 2021
Unprompted review
Reply from Ownish
Hi, I'm really pleased you loved the dress and glad to hear you found the rental process easy but I'm really sorry this was a disappointing experience when you came to buy. We always offer renters the chance to buy the items if the lister agrees to sell. We don't own the items so it always comes down to what the lister wants to do and unfortunately in this case, the lister changed her mind so it was out of our control. To make the process as easy as possible we always ask our listers upfront whether they would be happy to sell the item and for how much - the price is set by them before an item is rented out and our terms do not change. Our lister initially confirmed that she was happy to sell it on to you, which is why we told you you could buy it. Unfortunately she then told us she wanted it back, which meant we couldn't facilitate the sale. I'm so sorry for the disappointment this caused. We are in the process of building direct messaging so that renters can communicate directly with listers so hopefully that will make it easier for you. Thank you for the feedback and we hope you decide to rent from us again.
Beautiful dress
Beautiful dress, arrived before the time I requested it for. No problems with sending it back. Very happy with the service provided.
November 16, 2021
Advertisement
5* Review!!
This was my first time using Swished and I could not be more impressed! Such an easy process, the dress arrived within plenty of time for my event and a quick return process. Really friendly customer service team, especially Nic who I spoke to on the live chat function. Would definitely recommend Swished and will be renting from them again.
November 3, 2021
Good idea but told me last minute the…
Good idea but told me last minute the dress I wanted was out of stock
October 19, 2021
So helpful and the delivery was so…
So helpful and the delivery was so quick! I had wanted to rent the dress for 7 days instead of 5 and there was no hassle as they immediately amended this. Will definitely be purchasing from them again as I love the concept of this! X
October 19, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.