Rent Your Car Reviews 218

What a joke. By far the worst car rental experience I’ve ever had. I suddenly got slapped with a hefty fine for a really tiny piece of damage that was already there. Complete scam. Customer service is absolutely useless, they put all the blame on the customer and I didnt even cause the damage.

I would strongly advise everyone to stay away from this company. Save yourself the trouble and rent from a reliable provider instead.

Very unproblematic car rental, great service and no hidden fees.

Had a good experience with RentYourCar. Good and fast service. Nice car. Good local staff, easy to contact.

Very good value for money. Excellent, friendly, no fuss service during pick up. The car provided was ideal for touring around the Faroes.

Trustworthy company, very flexible, Good proces. I Will always use this var rental Company again, egen I visit tjekke Faroe Islands.

We quickly got the keys and the car was comfortable.
We experienced difficulty when opening the door to the fuel; it seems that it happens with our model of car.

We booked a car through Arctic Rental and our booking was contracted out to RentYourCar.fo. They are an awful company: (i) delay and no key for accessing the keybox; (ii) vehicle provided was severely damaged; (iii) tried to threaten us into taking the damaged vehicle.

Our flight was scheduled to land at 1pm; it was delayed for two hours. By 3pm when we landed, we still had not received the password to the Keybox from Artic Rental. We were told by one of the staff for RentYourCar.fo that the car was not ready even though we made a reservation more than a month ago to be picked up at 1pm.

After speaking to Arctic Rental (and finding out that the car is provided by RYC.fo, we went to the RentYourCar.fo's counter and were provided with the keys to our car. Upon examining the car, the right rear-side of the vehicle was completely damaged and barely taped together using a lot of masking tapes. Some of the masking tapes were still dangling in the air. There were also extensive scratch marks and rusts on the vehicle and it was obvious that these damages were in existent for a long time. They knew about them and those damages were seen reported on their system. We were also told that the vehicle was safe to drive albeit the employee admitted that because of the masking tapes, in reverse gear, the rear sensors will always detect moving objects and the warning system will constantly beep. It was obviously not a safe vehicle to drive in.

Rentyourcar.fo could not offer any alternatives. The only alternative were either an electric vehicle which had to be returned in 3 days for another customer (our trip was for 9 days), and a manual car (which my additional driver could not drive). They threatened that given it is peak season, we couldn't possibly look for alternatives and should just take this ridiculously scrapped car.

After more than 3 hours on the phone with Arctic Rental our car rental agency (we missed the only sunny afternoon we had during our time in Faroe Islands and would otherwise have gone for a hike in Trælanípa), we were finally provided with another vehicle.

Worst experience in my life, I am 57, have rented dozens of cars and never suffered anything like this.
I cannot recommend this company based on my experience.
I chose RentYourCar based on good reviews, and prioritizing Faroese company against global brands.
I was given a quite basic Dacia. On the 3rd day there was no water for the windscreen. On the 6th day when I tried to fill the tank I was not able to open the gas lock, it was blocked. I missed a whole day of my 1 week holiday saving fuel in order to be able to reach the airport without missing my flight on my last day. And I was not even sure if the remaining fuel would do.
I sent several mails to the office and generic mailbox but I got reply only after I had already left the islands. I talked by phone to an employee but he was not able to provide solution nor alternatives.
Luckily I was able to reach the airport with the remaining fuel, with the refilling indicator in red.
I asked the employee in the airport office to check the gas lock. He was not able to open neither. He told me I would not be charged for refilling fuel concept. I requested additional commercial attention based on the inconveniences caused.
I have been charged more than 1500 Kr. I asked details but I got no reply.
I expected no additional charges. If I had enough time in Faroe I would have asked for an official complaining form or even go to police.
I hope that this review will help other people, or at least the company to reply my mail

I struggled with rental car choice for my Faroe trip. I made the correct choice with RentYourCar. Price was good compared to others. Pick up was very easy and fast. I added the wifi and am happy with that decision too! The car was low mileage, very clean and comfortable. It drove very well on those narrow Faroe roads. Most tolls were included. Drop off was extremely easy. Rent from this company with confidence!

Very happy with the service, the car I got and the price. I will return to the Faroe Islands and Rent Your Car will be my preferred choice for car rental.

The car was good, if very much a hire car, with a gear change that felt like it had been misused by many past drivers, and it took us all around the Faroe Islands without problems for 5 days. The staff were friendly and helpful and everything was easy. Contact was not easy. When I wanted to check the drop off time for the car, I rang the mobile number I had been given a number of times and couldn't get through.

We booked a normal SUV but because there were some damaged cars before so we got an free upgrade to a bigger car.
The pick up was very easy and also the return.
We didn’t get any explanations on the car but still everything worked out good.

Was extremely satisfied and impressed by the value and service they provided. Almost new Automatic SUV and it was still cheaper than a normal Sedan from the competitors. Can definitely recommend and will definitely rent from them again

The RentYourCar office at Vagar Airport was easy to find, staff were really helpful, provided a free map which proved indispensable and when we returned the car they correctly totted up our tunnel toll usage. We'd happily use RentYourCar again.

Pleasant and easy to deal with after our attempt with online booking did not work. There was no trouble in getting a small-medium automatic car and some helpful advice re not really needing a daily tunnel pass amongst other things. Altogether good value and a great experience - would recommend to other travellers.

Fast, easy and a New car.
When we arrived in the airport, there was good Signs to the car rental and tomford directly to the desk where the Key and information was ready.
No waiting time….and a good and clean car.

Very nice service and nice cars at a good price compared to other car rental companies

Going to the Faroe Islands during the strike, the biggest worry was fuel, but I got very good help at rent-you-car. Quick pickup, good service, easy return, and good price. Thank you so much!(My friend rented car from another company and waited for a long time at the counter. I thought I was lucky.)

Absolutely stellar service, especially taking into account the strike for transportation workers was ongoing during our visit.
The team went far and beyond to accommodate, well done !

Thanks a million

Good service, good prices