Reolink Reviews 3,125

This company is not second to best, only the best. Their products are better than those from Lorex. Their support team is always responsive and deals with the matter in record time.

These CX810 cams are NOT 4k resolution by any means. The maximum is 800x600 on a bright sunny day. Just to see someone's face clearly, the person has to be within 15 feet of the camera. I can literally look out my window and see a person closer, than what these cameras do. It's like, objects in camera are a lot closer than they appear. But if you try to zoom, forget it. These cams are the welfare brand of security cameras.

Altas PT Ultra very positive experience, high quality product and impeccable assistance*****

Excellent service after 7 hours she solved it in a second

I am a bit of a technophobe and struggled from the start with what appeared to me to be overwhelming set up instructions. I went on live chat, and the agent's help was fantastic. She was very patient, and resolved my problem straight away.

Background:
I was searching for a camera for a very special usecase and I really don't know much about cameras and which features are good for different usecase. So I contacted the support we hopefully could figure out which camera would be the best for my needs.

What happened:
I always got a quick response, often with further details for what I didn't asked for BUT everything was very helpful! And I sent a lot of questions - one after the other! ^^ They was always very friendly, helpful and even in my special case with endless questions very patient. :)

I really appreciate such a Support!
And I want to be clear that this is my own experience before I even bought one single thing. Hope more supports would be like here.

This is my own opinion!

The support team responded promptly and with an understanding of my question. I received a satisfactory answer and a follow-up from the support team a few days later to confirm my question was answered.

All my questions were answered in a timely manner.
Vera was very helpful

The warranty team was very understanding and helped me through the process of obtaining a new NVR

Quick replies to any question asked! More so than many other vendors i have dealt with.

Great Technical support, fast replies and easily get what i needed. Special thanks to Eudora, the one who helped me

Working with rrolink 5 years
The best service at the world

Great products I purchased a POE/Wirless system with NVR the camera quality is great, not too difficult to set up

Excellent customer service, replaced sim card camera with wi fi cameras, good quality.

Initiated a chat before buying the product, and all the questions were answered in a very professional way. Really pleased

Kaylee did a fantastic job, she was methodical and patient which led to identifying the problem in short time but without rushing. Really nice support.

Excellent Support from Jasmine at Reolink answering questions and providing camera type and placement recommendations for coverage in Horse Stall Barn application. Jasmine annotated the sketch of the Stall Barn layout I provided for placement of RCL-811A Bullet Cameras, placement and coverage has been spot on!