Shelves are nice, but service needs to mature still
Shelves are nice, but...
In the beginning we got one estimated price, then discussed the changes and etc., confirmed final design, confirmed the price. Three weeks later company comes back to say that they did mistake in counting and now it is much more. After asking for details, they count again, and then it is still more from first price, but now less from second. So kind of we shaked hands for one price and then in the middle of waiting, they came with another, then corrected again and came with third. How should I trust them?...
Then it was installed. Once putting books I saw really strange spot on the shelves (keep in mind, they are not cheap). Wrote to the company and they said that their guys saw it, tried to fix, but was not able. They didn't even bother to say to me about it before me finding out. Of course, story was that it is wood (even if it looks like more glue going through or smth) and that they won't fix. Did discount for....400 DKK :D. And declining now to change that shelve. So basically, them saying that they are not masters of production in this and they are not taking any responsibility to fix things.
So very good idea, nice concept, but they do not feel yet as mature company to also have smooth process - right invoices from beginning, admiting mistakes, changing what is done wrong.
May 23, 2023
Unprompted review