I seriously damaged an almost new Sony A7 CII and zoom lens (I thought the lens was totally destroyed), but Fixation quickly produced a quote and after a short wait for parts both were returned lo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn't have been easier to send my camera and lens off for a service. Dropped it off at a shop in Leeds and everything else was taken care of. Very communicative and the website/status page was incr... See more
Company replied
I had broken the hinge on my articulating camera screen on my EOS R7, the camera came back looking like new, you could not tell that it had ever been damaged. The only downside to the service was th... See more
Company replied
I've had a Sony lens repaired by Fixation, following damage the autofocus mechanism. There were some delays, owing to the unavailability of a part or parts, but Fixation kept me fully up to date... See more
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4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Tamron 90mm F017 macro lens software update
Tamron 90mm macro lens software update: The update was completed next working day. Happy with service, price and result.
July 24, 2026
Unprompted review
Having dealt with this company on other…
Having dealt with this company on other occasions the quality from this repair service was 100% 5 *, everything was returned fully repaired and working and serviced as requested could not fault in any way so thank you for a superb job, Colin.
July 22, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your wonderful review, Colin. We are delighted to hear we have continued to meet your expectations and that your equipment was returned fully repaired, serviced, and working as expected.
Your continued trust and support mean a great deal to our team. We truly appreciate your kind words and look forward to helping you again whenever you need us.
The did everything they said they would…
The did everything they said they would with my repair, price seemed reasonable and they service was great, I would use again for sure.
July 15, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Dave for your kind review. We are delighted to hear the repair met your expectations, that you found our pricing fair, and that you were pleased with the overall experience.
We truly appreciate your support and look forward to helping you again whenever you need us.
Great repair
Great repair, best repair option for professional photography equipment.
August 1, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Adam for your wonderful review. We are delighted to hear you were pleased with the repair and that you consider us your preferred choice for professional photography equipment.
We truly appreciate your recommendation and look forward to helping again whenever you need us.
Experienced
Experienced, friendly and helpful and keep you informed of progress of your repairs.
July 23, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Stephen for your kind review. We are delighted to hear you found the team knowledgeable, approachable, and kept well informed throughout your repair.
We truly appreciate your support and look forward to helping again whenever you need us.
Ambiguous Communication
Communication about repair was inaccurate and invoice unclear.
WEX make the same error in tjus response as they did in their original communication. I received an email saying they were unable to repair my camera because they couldn't get the parts and it would cost £78 to return it. I hadn't seen t it in for repair (I requested a sensor clean) and the cist of return stared in the communication seemed excessive! It transpired the communication was inaccurate and ambiguous. The sensor clean had indeed been done and the cist included the cost of tbe sensor clean (which in keeping with other reviews seems excessive). Hence the communication was misleading and ambiguous.. as is the reply my original review.
July 22, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Updated ***
Thank you for your further comments and for clarifying your concerns.
Your original review stated only, "Communication about repair was inaccurate and invoice unclear." As this did not explain the nature of the issue, our initial response addressed the information available to us at the time.
Having reviewed the repair further, we understand the confusion arose because an automated email was sent in error advising that parts were no longer available instead of the completed repair email. As your camera had only been booked for a sensor clean, this message was not applicable.
We apologise again for the confusion caused by the automated email. Although the amount payable reflected the agreed sensor clean and return carriage, we appreciate why receiving the incorrect notification was misleading
Friendly and professional
I contacted Fixation after my camera developed a fault impacting the rear control wheel. The service they provided was prompt, friendly and professional and I’m very happy with the repair.
I wish I could say the same about the delivery care shown by DPD, however I was pleased with how Fixation handled my concerns.
July 21, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Chris for your kind review. We are delighted to hear you were pleased with the repair and the service you received from our team.
We are also happy we were able to help resolve your delivery concerns. We truly appreciate your support and look forward to helping again whenever you need us.
Prompt and efficient service2026
July 20, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you David for your kind review. We are pleased to hear you were happy with the assessment and the overall service.
We truly appreciate your support and look forward to helping again whenever you need us.
Fixation have once again gone above and…
Fixation have once again gone above and beyond by repairing to perfection a sony A7s3 that I had been assured by the insurance was a write off.
These guys are amazing, and compared to the cost of a replacement unit, their prices are out of this world.
Thank you so much folks.
July 1, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Matthew for your fantastic review. We are delighted we were able to restore your Sony A7S III to full working order, especially after you had been told it was beyond repair.
Your kind words mean a great deal to our team. We truly appreciate your continued trust in us and are thrilled we could provide a cost-effective alternative to replacing your camera. We look forward to helping again whenever you need us.
Clear communication
Diagnosis of fault reported back to me clearly and concisely. Once I had paid the bill, delivery was quick and well managed.
July 10, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Michael for your kind review. We are delighted to hear you found the fault diagnosis clear and easy to understand, and that the return process was quick and well organised once the repair was complete.
We truly appreciate your support and are pleased you were happy with the service. We look forward to helping again whenever you need us.
Back in time for holiday use!
With a much used lens out of action and a holiday looming, I contacted Fixation and arranged to deliver my lens to my location Wex store. Thankfully the repair was completed quickly (and less than the anticipated fee) and returned directly to me before we left on holiday! A very positive experience for me!
July 3, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Cyril for your wonderful review. We are delighted we were able to get your lens repaired and returned before your holiday.
It is great to hear you found the process straightforward and that the final repair cost was lower than originally anticipated. We truly appreciate your support and look forward to helping again whenever you need us.
Easy process from start to finish
Easy process from start to finish. Also didn't take long to get fixed. Clear instructions/solution provided when the problem was assessed. Also easy to get to from Vauxhall station.
June 15, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your lovely review. We are delighted to hear you found the repair process straightforward from start to finish and that the assessment clearly explained the fault and recommended solution.
It is also great to know the work was completed quickly and that visiting our Repair centre was convenient for you. We truly appreciate your support and look forward to helping again whenever you need us.
Simply Superb!
Simply Superb. From requesting a repair to receiving back my equipment. Every part of the process ran very smoothly. Was kept up to date on how things were progressing from when the parts were ordered to completing the repair to delivery back to me. The very kindly returned my equipment a week later than scheduled as I was away and there was no one to take in the delivery In my absence. My equipment was delivered back on the date agreed even down to an hour time slot. My equipment is now like new and works perfectly again. Will be definitely sending my equipment repairs back to fixation in the future and will highly recommend their services to everyone. First class certainly comes as standard.
June 16, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for such a wonderful review. We are delighted to hear every stage of the repair process met your expectations, from the initial booking through to the safe return of your equipment.
It is especially pleasing to know our communication, flexible delivery arrangements, and the quality of the repair made such a positive impression. We truly appreciate your recommendation and your continued trust in us. We look forward to helping again whenever you need us.
Excellent communication and very fast…
Excellent communication and very fast service.
July 7, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Neil for your kind review. We are delighted to hear you found our communication clear and that you were pleased with the speed of the service.
Your support is greatly appreciated, and we look forward to helping again whenever you need us.
Great repair service but could do a little better with updates on progress
I sent in my Sony RX100 V for repair due to a stuck lens zoom mechanism. It was promptly diagnosed, and a list of the parts needed for repair and a cost estimate provided. I approved the estimate and the repair job was started quickly. Understandably, there was a short delay whilst the parts were ordered.
The camera was repaired carefully, arrived back securely packaged, and is now fully operational. The repair cost was as stated in the estimate, plus the cost of returning the item to me. From repair approval to receiving the camera back took just over a month.
The service provided overall was very good, but if there is one thing to improve it would be communicating updates on progress. During the repair process, I did not receive any indication on how things were progressing or when the repair would be complete. After a month, I contacted Fixation to find out how things were going and then they were able to give an expected completion date.
July 8, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your detailed review. We are delighted to hear you were happy with the quality of the repair and that your Sony RX100 V is now back in full working order.
We also appreciate your comments regarding communication. We apologise that your repair was held up for around a week while we waited for parts to arrive, and that our standard repair-on-hold email was not sent during this time. We are pleased we were able to provide an update when you contacted us, and your comments will help us improve our communication going forward. We truly appreciate your support and look forward to helping again whenever needed.
this is my husbands camera that needed…
this is my husbands camera that needed a repair Craig Richards recommended you to me, my husband is over the moon with the job you did thank you
July 16, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your lovely review. We are delighted Craig recommended us, and it is wonderful to hear your husband is over the moon with the repair.
Your kind words and recommendation mean a great deal to our team. We truly appreciate your support and look forward to helping again.
Always consistent high quality service
July 13, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your kind words and for continuing to choose us. We are delighted to hear you have consistently received a high standard of service from our team.
Your continued support means a great deal to us.
First class service
I went into the showroom to ask about a problem I was having with a lens. The staff quickly explained that it was how I was using the lens with the camera. I then asked about a separate matter, which required the lens to be left and a quote would be given. As it transpired it required a broken part to be replaced and the lens recalibrated.
I decided to go ahead once the quote was received albeit not cheap but not unexpected for a Nikon lens.
The whole process took a few weeks and I was pleasantly surprised the final cost was much less than the original quote when they could have easily stuck to the original quote.
My dealings with Fixation have always been first class and the repairs have restored the lens to what I anticipated, thank you for a great job.
July 8, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your continued support and kind comments. We are pleased the team were able to help explain the initial issue and provide clear advice before progressing with the repair.
It is great to hear you were happy with the repair, and that the final cost was lower than originally estimated once the work was completed. We truly appreciate your trust in us and are delighted we were able to restore your lens to the standard you expected. We look forward to helping again.
Like brand new
Couldn't have been easier to send my camera and lens off for a service. Dropped it off at a shop in Leeds and everything else was taken care of. Very communicative and the website/status page was incredibly informative. Received my camera and lens back, very safely and securely repackaged and it's geniunely like brand new ! Couldn't recommend the service enough
July 2, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you Gina for your wonderful comments. We are delighted to hear the process was so straightforward, from dropping your equipment off in Leeds through to its safe return.
It is great to know you found the repair portal informative and that your camera and lens were returned looking and performing like new. We truly appreciate your recommendation and look forward to helping again whenever needed.
EXTREMELY EXPENSIVE
EXTREMELY EXPENSIVE - a repair part cost £15 to replace but the bill came to just over £220. When I called up to find out what the delay was, I was told no parts are in stock only then to find out 10mins later they had opened the wrong account 🤷🏽♂️. The camera has come back and it sometimes takes a long time to switch in- all original batteries.
July 14, 2026
Unprompted review
Reply from Wex Photo Video Repair Centre | Fixation
Thank you for your feedback. We are sorry you were unhappy with your experience.
Regarding the repair cost, while the replacement part itself was relatively inexpensive, due to its construction the repair required a complete disassembly of the camera to gain access to the damaged component. The labour involved in carrying out the repair safely and reassembling and testing the camera accounts for the majority of the cost. Our estimates always provide a full breakdown of parts and labour before any work is undertaken, and customers are under no obligation to proceed. We also do not charge for our inspection and estimate service if the repair is declined.
With regard to your telephone enquiry, we have spoken to the member of staff involved. They recall initially looking at a different repair after mishearing the repair number. They confirmed the model they were viewing with you, and it was only when the information being discussed did not match that they realised you were referring to a different repair. Once the correct repair number was given, the job was located, it was confirmed that the required parts were now in stock, and the repair was subsequently completed six working days ahead of the original target date.
We are sorry to hear you are experiencing an issue with the camera switching on. All of our repairs are covered by a six-month warranty. If you believe the problem is related to the repair we carried out, please contact us and we will be happy to inspect the camera again under the terms of the warranty.
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