Swift simple renewal of washing machine insurance. No long winded explanations or process. I was called back twice as I could not take pervious calls. Very polite and friendly. Reasonable price. Thank... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unbelievable service. First visit the engineer clearly laid out the options. When the decision was made the parts were delivered promptly and the second visit organised quickly. The repairs were car... See more
Company replied
Totally amazing company. Have been with them for 5/6 years . Contacted them to report my tumble dryer. The engineer who came out very quickly later deemed it not economical to repair. The replacement... See more
Company replied
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... See more
Company replied
Company details
Written by the company
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Contact info
Chandos House, 26 North Street, BN1 1EB, Brighton, United Kingdom
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
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Customer service helpful and arranged…
Customer service helpful and arranged engineer. Hotpoint fitter attended on time and completed repair. Would recommend Repair and Assure for all round service
May 15, 2026
Unprompted review
Reply from Repair & Assure
Dear Alan Power
Thank you for your 5-Star review!
We're pleased to hear our customer service team were helpful and that the engineer attended on time and completed the repair.
Best Regards,
Customer Support
Repair & Assure Limited
Kind, considerate, helpful and friendly
From the first call to register my tepair the service supplied was excellent, friendly polite helpful staff on the phone and the service engineers were considerate and helpful, hope that the fridge is now fixed
May 22, 2026
Unprompted review
Reply from Repair & Assure
Dear Mrs Pamela Tyler
Thank you for your 5-Star review!
We're pleased to hear you received excellent service from our office team through to our engineers, and that everyone was friendly, polite, and helpful throughout. We hope your fridge is now fully working.
Best Regards,
Customer Support
Repair & Assure Limited
Our experience was amazing fast and…
Our experience was amazing fast and reliable
May 20, 2026
Unprompted review
Reply from Repair & Assure
Dear Shany Shan
Thank you for your 5-Star review!
We're delighted to hear you had an amazing experience and found our service fast and reliable.
Best Regards,
Customer Support
Repair & Assure Limited
Fantastic responce,good customer…
Fantastic responce,good customer service,you will not find better company anywhere...
June 1, 2026
Unprompted review
Reply from Repair & Assure
Dear Geoff Dowse
Thank you for your 5-Star review!
We're delighted to hear you were pleased with our response and customer service. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Best Regards,
Customer Support
Repair & Assure Limited
The engineer was knowledgeable and knew…
The engineer was knowledgeable and knew what was wrong straight away. He completed the job quickly and efficiently. When completed he ensured the area was clean and everything was put back into place. Well done.
April 15, 2026
Unprompted review
Reply from Repair & Assure
Dear Glyn
Thank you for your 5-Star review!
We're pleased to hear that our engineer quickly identified the issue and completed the repair efficiently. It's great to know that he also took care to leave everything clean and tidy
Best Regards,
Customer Support
Repair & Assure Limited
Very pleasant and quick repair
June 1, 2026
Unprompted review
Reply from Repair & Assure
Dear Janet
Thank you for your 5-Star review!
We're delighted to hear you found the service pleasant and the repair was completed quickly. We really appreciate your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
Knowledgeable engineer
Knowledgeable engineer, had to come back twice but was no issue to him. Laid back and got the job done with minimum fuss
May 15, 2026
Unprompted review
Reply from Repair & Assure
Dear IAN ALEXANDER MCLEOD
Thank you for your 5-Star review!
We're pleased to hear that our engineer's knowledge and professionalism made the repair process smooth and hassle-free. We appreciate your patience while we completed the work and are glad we could get the job done for you.
Best Regards,
Customer Support
Repair & Assure Limited
A very happy customer.
From day 1 to the final day of my machine being fixed. Calls were very professional, engineer was 100% , (Dan), Dan explained everything that needed doing to my machine , two call outs , now I have a machine that sounds brand new. Thank you for all support.
May 29, 2026
Unprompted review
Reply from Repair & Assure
Dear Jane Balbi
Thank you for your 5-Star review!
We're delighted to hear that you received professional service throughout the repair process. Dan will be pleased to know his explanations and support made a positive difference.
Best Regards,
Customer Support
Repair & Assure Limited
Reply from Repair & Assure
Dear Beverley
Thank you for your 5-Star review!
We're thrilled to hear you'd highly recommend us. Your support means a lot to the team.
Best Regards,
Customer Support
Repair & Assure Limited
I wasn't home but my adult son was in…
I wasn't home but my adult son was in he told me the engineer was very efficient and punctual I was very happy with the outcome
May 12, 2026
Unprompted review
Reply from Repair & Assure
Dear siobhane dunveavy
Thank you for your 5-Star review!
We're pleased to hear that our engineer was punctual and efficient, and that you were happy with the outcome.
Best Regards,
Customer Support
Repair & Assure Limited
Great Customer Experience
Great assistance from the moment I called the Customer Service line. Received a visit from Dan on the Tuesday and he identified the problem straight away from the video I took of the issue with my Samsung Washing machine. He ordered the part and gave me his mobile number. I contacted him today 29/05 and the part was in and he said he would be round between 1500-1600 to fit it. He turns up and fits the re-circuation pump with no issues. He was very professional and friendly. He left no mess at all and just an all round great, friendly chap! Well done Dan!
May 29, 2026
Unprompted review
Reply from Repair & Assure
Dear Simon Reed
Thank you for your 5-Star review!
We're delighted to hear that Dan provided such a professional, friendly, and efficient service from diagnosis through to repair. We'll be sure to pass on your kind words to him. Thank you for choosing us, and we're pleased we could get your Samsung washing machine back up and running!
Best Regards,
Customer Support
Repair & Assure Limited
Friendly staff
Friendly staff, easy to talk to, a little expensive but it gives complete cover
May 27, 2026
Unprompted review
Reply from Repair & Assure
Dear Amanda Norsworthy
Thank you for your review!
We’re delighted to hear you found our team friendly and easy to talk to. We always aim to provide helpful advice and make the process as straightforward as possible. We appreciate your comments regarding the price, and we’re pleased you feel the level of cover provides real peace of mind and value.
Best Regards,
Customer Support
Repair & Assure Limited
No pressure great product and prices
No pressure. The sales team are there to support you through and will take the time to explain everything. It was cheaper this year than last year.
May 26, 2026
Unprompted review
Reply from Repair & Assure
Dear Tim Lowman
Thank you for your 5-star review!
We’re so pleased to hear that you felt supported by the team and never under any pressure. We always aim to take the time to explain everything clearly and help our customers feel confident in their decisions. It’s also great to know we could help you secure a better price this year.
Best Regards,
Customer Support
Repair & Assure Limited
They phoned to tell me cover was going…
They phoned to tell me cover was going down in price. I was unsure at first about the call, the man who spoke to was helpful and understanding. And I got the 2nd call to back up everything he said. I'm very happy 😁
May 26, 2026
Unprompted review
Reply from Repair & Assure
Dear Fiona Mccuaig
Thank you for your 5-star review!
e completely understand your initial hesitation, so we’re delighted to hear that our team member was helpful, understanding, and able to reassure you throughout the process. We’re also pleased that the follow-up call gave you extra confidence and clarity.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent staff lovely and polite and…
Excellent staff lovely and polite and also another call back to double check you policy x
May 26, 2026
Unprompted review
Reply from Repair & Assure
Dear Customer
Thank you for your 5-star review!
We’re so pleased to hear that our team were polite, helpful, and took the extra step to call back and double-check your policy details. Providing excellent customer care and peace of mind is very important to us.
Best Regards,
Customer Support
Repair & Assure Limited
I’ve been with Repairs’s and assure for…
I’ve been with Repairs’s and assure for some years now and find them still a cut above the rest! I rest ASSURED!
Regards
Antony Edwards
May 26, 2026
Unprompted review
Reply from Repair & Assure
Dear Mr Anthony Edwards
Thank you for your review!
We’re delighted to hear that after all these years you still consider us “a cut above the rest”. Your support means a great deal to us, and we look forward to continuing to provide you with the high level of service you expect.
Best Regards,
Customer Support
Repair & Assure Limited
Both calls were polite and took the…
Both calls were polite and took the time to ensure I understood the contents of my policies
May 21, 2026
Unprompted review
Reply from Repair & Assure
Dear Mrs Margaret Charnley
Thank you for your 5-star review!
We’re so pleased to hear that both calls were polite and helpful, and that our team took the time to ensure you fully understood your policies. Providing clear and supportive service is very important to us, and we truly appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
You are all such lovely people to talk…
You are all such lovely people to talk to on the phone, it is a pleasure to talk to you. Makes me sure I chose the right people to oversee my electrics! Thank you .
Barbara Adams.
May 20, 2026
Unprompted review
Reply from Repair & Assure
Dear Barbara Adams
Thank you for your 5-star review!
We’re thrilled to hear that you’ve had such a positive experience with our team and that our service has given you confidence in choosing us to look after your electrics. Your feedback truly means a lot to us, and we’ll be sure to share your lovely comments with the team.
Best Regards,
Customer Support
Repair & Assure Limited
I have had the protection and assurance…
I have had the protection and assurance for a number of years. My contact today was to renewal for both of my appliances. This process was clear and concise with prompt return calls to achieve the cover requirements.
May 20, 2026
Unprompted review
Reply from Repair & Assure
Dear Chris Booth
Thank you for your 5-star review!
We’re delighted to hear that your recent renewal experience was clear, concise, and efficiently handled. Providing prompt communication and ensuring the right cover for our customers is something we take great pride in.
Best Regards,
Customer Support
Repair & Assure Limited
As I said on phone
As I said on phone, it would be very helpful to have name of insured item on bank details. If more things insured you can keep track more easily .
May 19, 2026
Unprompted review
Reply from Repair & Assure
Dear Joantine Love
Thank you for your review!
We really appreciate you taking the time to share this with us, and we will pass your comments on to the relevant team for consideration as we continue working to improve our service.
Best Regards,
Customer Support
Repair & Assure Limited
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