Dion was extremely helpful in getting my truck fixed. The shop had done nothing to my truck for 2 months but once I reached out and Dion got ahold of the situation things finally started happening!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
RepairPal really helped me with an ugly situation I had with a shop trying to scam me and charge me a whole bunch of money that was in violation of their repair pal agreement. Once I got on the phone... See more
Company replied
When my car did not start, I didn't know how to proceed. I went on Carmax.com to search my first step and Lori chatted with me and helped me confirm my warranty, tow service and set an appointment wit... See more
Company replied
Allen at Repair Pal was my direct contact. He is always professional and so helpful when informing me about the process of getting my vehicle serviced and the details of my warranty. I plan to contin... See more
Company replied
Company details
Written by the company
RepairPal is the leading provider of auto repair and maintenance information to consumers. Our RepairPal Certified shop network helps you find a repair shop you can trust, and our RepairPrice Estimator ensures you never pay more than you should. We als...
Contact info
2261 Market Street #4705, 94114, San Francisco, United States
- feedback@repairpal.com
- repairpal.com
4.7
Excellent
103 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RepairPal, Inc.
Thanks Scott! Glad to hear it :)
Advertisement
Reply from RepairPal, Inc.
Thank you for the review, Jeremiah! Your feedback is great to hear!
Reply from RepairPal, Inc.
Thanks for the review Kevin! So glad we could help.
It was quick and easy
It was quick at scheduling and appointment for me.
November 16, 2025
Unprompted review
Reply from RepairPal, Inc.
Quick and easy is our goal! Thank you Tony.
good customer service and responded and…
good customer service and responded and scheduled quickly
November 15, 2025
Unprompted review
Reply from RepairPal, Inc.
That's great to hear, Malachai! Thank you for the review.
Advertisement
The chat was very helpful and quick
The chat was very helpful and quick. I got the appointment on the day I wanted and at the time I needed. Great experience. Thanks
November 7, 2025
Unprompted review
Reply from RepairPal, Inc.
Hi Kathleen! Glad we could help you snag the perfect appointment. Thanks for making our day with your kind words!
It was so quick and efficient
It was so quick and efficient. They were so helpful
October 26, 2025
Unprompted review
Reply from RepairPal, Inc.
Thank you for your kind words Carla! We’re glad you had a quick and helpful experience with us.
First time
First time using this service. Had the privilege of being helped by Calyx she was Very prompt and professional able to work with my schedule to get me in a nearby auto store
October 25, 2025
Unprompted review
Reply from RepairPal, Inc.
Hi Alex! We’re so happy to hear Calyx was prompt, professional, and able to find a convenient solution for you. We appreciate your trust and look forward to helping you again!
Calyx is super professional.
Calyx is super professional.
I need make an appointment to check my car issue
I didn't think the service would be so quick and easy
October 23, 2025
Unprompted review
Reply from RepairPal, Inc.
So happy to hear about your experience, Lissa! We agree, Calyx is amazing!
Advertisement
Great customer service and quick…
Great customer service and quick response time
October 21, 2025
Unprompted review
Reply from RepairPal, Inc.
Awesome! Thanks so much for the review Alisha!
I wanted a garage that was near my home
I was given a choose of repair shops they recommended.
October 21, 2025
Unprompted review
Reply from RepairPal, Inc.
We're glad you were able to get that list of shops! Thanks for the review Curtis!
Quick and efficient customer service!
October 17, 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks for the review! Feel free to reach out anytime.
Great first experience!
This was my first experience and it was quick, accurate and pleasant. No ongoing questions after questions. To the point!
October 17, 2025
Unprompted review
Reply from RepairPal, Inc.
That's exactly what we hope for! Thank you for the review, Diamanto.
Advertisement
Fast and friendly service
Fast and friendly service
Carmax continues to impress me
October 8, 2025
Unprompted review
Reply from RepairPal, Inc.
Yay! Love to hear that Cheryl. Thanks for the review!
Convenient
Convenient, quick responses. Easy to use. Very helpful person.
October 8, 2025
Unprompted review
Reply from RepairPal, Inc.
That's awesome to hear! Thanks for the review Thomas!
The rep I was chatting with answered…
The rep I was chatting with answered all of my questions and addressed all of my concerns. She was very patient with me.
October 3, 2025
Unprompted review
Reply from RepairPal, Inc.
We're happy everything went well! Thank you for the review!
I received and email that my car is due…
I received and email that my car is due for service and Nyasha was very helpful and answered all my questions! Made this very easy to schedule an appointment.
October 3, 2025
Unprompted review
Reply from RepairPal, Inc.
That is so great to hear! Thanks for the review, Kim!
Advertisement
Nyasha was extremely helpful and very…
Nyasha was extremely helpful and very nice, very much appreciated!
September 25, 2025
Unprompted review
Reply from RepairPal, Inc.
Hi David! We appreciate the review. Thanks so much!!
all my questions and needs to know were well done
all my questions and needs to know were completely answered and well done.
September 23, 2025
Unprompted review
Reply from RepairPal, Inc.
Love to hear that Nez! We appreciate the review.
She was patient and helpful.
September 15, 2025
Unprompted review
Reply from RepairPal, Inc.
Hey Dwight! Happy to hear you had a great experience. Thanks for the review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.