The Replace Base Ltd Reviews 

I have been a returning private customer of ReplaceBase for several years, with documented previous purchases totalling £477.61. Unfortunately, my latest experience has been extremely disappointing.

I purchased a certified refurbished genuine Apple iPhone SE2 LCD screen, advertised with a 10/10 overall score and a lifetime warranty.

**The problems I encountered:**

- The listing stated that the refurbished screen came complete with a back plate, but the separate removable metal heat-shield plate and its seven securing screws were not supplied.
- Visible adhesive residue was present on the flex cabling.
- Customer support repeatedly confused the separate removable heat shield with the fixed metal backing of the LCD assembly, despite my supplying photographs explaining the difference.
- Following installation using my original metal plate, I noticed unusually bright illumination at both bottom corners during start-up.
- Photographs also appeared to show a doubled Apple logo and two small white spots either side of it.
- I supplied photographic evidence and requested written technical clarification, which was promised but never received.
- Despite multiple emails and attempts to resolve the matter, I received no satisfactory technical response.

**Customer service and website feedback:**

I subsequently submitted a formal complaint directly to the company, requesting a full refund and prepaid return arrangements.

I also attempted repeatedly to leave an honest product review on ReplaceBase's own website. Every attempt resulted in an HTTP 403 CloudFront error, preventing submission. I contacted customer services about this issue but have not yet received an explanation.

I have since discovered that another customer reported a longstanding problem with the website's product-review facility earlier in 2026.

**What went well:**

- Dispatch and delivery were prompt.
- True Tone functionality remained available following installation.

I appreciate that refurbished products can occasionally have problems. However, I would expect a product to match its advertised description, meet appropriate quality standards and be supported by competent customer service when issues arise.

Having previously purchased numerous items from ReplaceBase, I am particularly disappointed by the quality of this experience and the lack of meaningful communication.

I would not currently recommend purchasing this particular refurbished screen based on my experience.

I will update this review should ReplaceBase provide a satisfactory resolution.

So I ordered a battery and unfortunately it was a manufacturing defect from an external brand yet then they went and gave me a full refund including shipping then also let me keep the battery, and all of this took about 10 minutes.

Trade support member Christopher is one of the best customer service workers I have ever had the pleasure of dealing with, helped me with everything I needed, he was polite and patient honestly amazing.

Also parts and prices are spot on like only recently just starting using replacebase but feel it will be a long relationship

This business is usually great but on this occasion things are a bit of a mess. I ordered the correct replacement battery and the product that turned up carried that sku number but was 25% bigger than my phone. Returns arrangements uncertain but eventually wrong item returned and accepted. Since then nothing has happened. Hoping for a correct part to be shipped but couple of months and no updated. A bit let down this time if you ship the wrong product despite correct order details you should be getting things rolling the issue is stock control so sort it out.

Ordered a replacement battery for my Samsung galaxy note 20 ultra on their website 6 months ago. The delivery service was good and the item came well packed but the battery seems like not genuine. The replacement battery drains quickly which I thought will improve after doing the recommended battery cycling but it did not. It's been 6 months now since I put this battery on my phone as a replacement battery, now the battery is overheating and drains more quickly. Not happy with my purchase at all.

Job number 1142734
Andy and ieuan were very professional, have done a brilliant job repairing my fence, would have back again.

Good price for replacement smartphone battery and speedy delivery. Thanks.

Issues with customs charges as items ordered through their .eu domain came via a UK-based warehouse. Although I didn't receive my package due to refusal to pay customs charges, their customer service was quick to respond and gave a full refund. Good company; would recommend.

Quick customer service, professional no fuss on returns, top tier.

They sent me a faulty item. Want me to take my phone screen back off, send it back then have to pay someone to replace the faulty screen they sent me. Once I have sent proof to them it is faulty they have completely ignored me. Do not use

Using replace base was a great and simple cost effective way to replace parts on my iPhone using very good reclaimed parts from other damaged items. Excellent delivery times and fantastic replacement parts! I would most definitely recommend using them and I will most certainly be using them again. Great idea, great company, great service and excellent communication. Keep up the good work. Recycling is the way forward THANK YOU

Quick and safe delivery of battery and led screen. Both were correct and as ordered. Pricing was fair. Would be my first point of contact for future similar items. Thank you very much 🙏

I hate to one-star a seller for delivery, but the item (replacement battery) was sent out several days late, and wasn't delivered. The reason given was "refusal" by the courier (DPD) which really winds me up!!! I was in all day and no one tried to deliver it at all. Then Replace Base emailed me to say the item is back in their warehouse (email received at the same time DPD said they were trying to deliver it, so I suspect it never left the depot?) and if I still wanted it, I'd need to place another order. So I'd need to outlay another £65 before the first £65 is refunded (3-5 working days). Customer service are responding quite quickly, but with very short answers and are unapologetic. So nine days on from my original order, I have no battery and RB still have my money.

Great price and hassle free delivery. Will have to wait to see if battery lasts

Excellent value for replacement Iwatch battery.

The fit is perfect. YT videos give good instruction.

The LCD screen does indeed look like an original part as claimed. I changed out a cracked screen on the MOTO G54 5G.

Extras needed: B7000 Glue, Heat Gun, Phone disassembly tools.

No specials skills needed other than care and accuracy.

Excellent Comms. Fast Despatch, Well packed, Battery so far lasting double time of my old one.

I ordered an iPhone 15 pro replacement soft OLED display and it was faulty. Customer service weren’t the least bit helpful. Robbed me of £60

You had the exact genuine replacement i needed, and at a fair price. Delivery was fast, and now my phones life has been extended for a number of years which is surely better for the environment. Good work, thankyou.

Have used ReplaceBase for a while now and they are fantastic. Excellent prices, speedy shipping and great customer service. Highly recommend to others in the trade.