Repair Outlet Reviews 

8,614
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive extremely quickly and securely, often exceeding standard expectations for delivery speed. People also appreciate the highly competitive pricing and reliable quality of the replacement parts provided for various devices. Many consumers highlight the helpful support and efficient handling of their purchases during transactions. However, some customers also noted recurring issues with incompatible items or lower quality parts that did not match original device specifications. A few reviewers were dissatisfied with delivery delays or missing dispatch updates that caused unexpected frustration when needing urgent mobile repairs.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fast delivery times, excellent... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt arrivals within a reasonable timeframe... See more

Quality

Clients share positive opinions on quality, consistently highlighting reliable parts, great pricing, and... See more

Service

Customers had positive experiences with service, frequently highlighting efficient repairs, prompt delivery,... See more

Price

Customers consistently note positive experiences with price, highlighting that items are reasonably priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As ever, a clear and concise website showing items available for all items, clearly marked if not in stock. Shopping with Repair Outlet is always cost-effective, prompt and professional. I have yet to... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful with plenty of advice. Items I required were available in stock. Placed my order online by 2.00pm as instructed. Package with all I ordered arrived in under 24 hours. Defiantly a com... See more

Company replied

Rated 5 out of 5 stars

Well I rang customer services and the lady from repair outlet found the part I was after straight away. I had already ordered this part from another company and it was incorrect part. Paid over the ph... See more

Rated 5 out of 5 stars

Sadly part i purchased did not work on my Xbox, so i got i touch straight away to inform them. I explained the problem and as they could not provide myself with a replacement they offered me a full r... See more


Company details

  1. Electronic Spare Parts and Components Store
  2. also in
  3. Cell Phone Accessory Store
  4. Computer Accessories Store
  5. Electronic Parts Supplier

Written by the company

Established in 2019, Repair outlet has drawn on more than 40 years of industry experience to bring our customers everything and anything they need to run a modern repair business or consumer repairs. Our business is all about our customers, with our Trade Plus account qualifying you for our best possible pricing and free next day delivery as well as our ability to source parts. We feel that these values are what set us apart from the competition. With expansion plans to our warehouse already underway, our range of products and services will continue to grow, we already have one of the largest product offerings in the industry, but we won't stop until we can comfortably claim the top spot. Our fortunate ability to attract only the highest skilled technicians means that there is little to nothing that we can't repair in-house. Whether you need some help with micro soldering, or a repair that your workshop just isn't suited to, we will happily take it on for you. From all of the team and Repair Outlet, Welcome.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(8,614)

429 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

One of the worst company in the world…

One of the worst company in the world shit customer service DPD deliver my to the wrong address is been more then a week nos this repair outlet shit company is not help me not opening a investigation totally shit company not recommended at all

October 21, 2026
Unprompted review
Rated 5 out of 5 stars

Found the right part at a great price…

Found the right part ata great price delivered reasonably quickly. I'd tried official Samsung parts partners, but after ordering, 10 days later, they still could not say when they were going to get the part themselves, then it was 5 days shipping on top!

October 15, 2026
Rated 5 out of 5 stars

I've used this repair shop

I've used this repair shop. Before. Great service great job great price. That's why I went back to them again. Well recomended if you have a fault, with your devices.

October 8, 2026
Rated 5 out of 5 stars

Great part at a good price delivered…

Great part at a good price delivered very quickly. As this was my second time ordering same part, there seemed to be some slight differences to the first but fitted well. Shame they dont sell the official back glass adhesive strips as would save on delivery and hassle ordering from several places.

September 15, 2026
Rated 5 out of 5 stars

Part worked great

Part worked great, arrived within a reasonable timeframe and overall was just an efficient well done process. (I was ordering replacment screen by the way)

October 11, 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback means a lot, thank you! - RO Team

Rated 5 out of 5 stars

Ordered a Samsung OEM screen and back…

Ordered a Samsung OEM screen and back cover. Dispatched the next day as it was late afternoon but received quickly and in good working order. Used these guys a couple of times now and will use them for further purchases

October 7, 2026
Repair Outlet logo

Reply from Repair Outlet

Your feedback is greatly appreciated and we are very happy that we were able to help you out! - RO Team

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