Easy process, with more than adequate instruction. My glasses were returned in a purpose built, safe package, in perfect condition. It took less time than advertised. There were a number of process up... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used many online lens replacement companies and honestly have found them all to be quite good. But Replacement Lens Express is the cream of the crop! Their progressive "RLE HD" lenses with the in... See more
Company replied
I compared RLE’s products and prices to four other providers and found them to offer higher quality lens options for much less than the top two competitors. I’d never ordered lenses online before (use... See more
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Company details
- #7 of 39 best companies in Glasses Store
- #51 of 288 best companies in Clothing Store
About Replacement Lens Express
Written by the company
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.
Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.
Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.
Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Contact info
4.7
Excellent
600 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ordering was very easy
Ordering was very easy. Did not have to wait long for return of new lenses. Only problem was the left lens was not properly inserted in frame. Top of lens near nose piece was not inserted correctly. Took glasses to optometrist to fix the problem.
May 1, 2024
Reply from Replacement Lens Express
Hi Karen,
Thank you very much taking the time to review your recent experience with RLE. I am happy to hear that you found our service easy to use. I am sorry to hear that the lenses needed to be reinserted by your optometrist, I will make sure to address this with our lab technicians. Thank you for providing this feedback so that we can make sure that we are constantly reviewing our final inspection process.
Thank you again and we hope to see you again in the future.
Sincerely,
Jennifer
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Easy to order
Easy to order. Accurate invoicing. kept me informed on delivery. reasonable price. Recommended.
April 23, 2024
Reply from Replacement Lens Express
Hi Roger,
Thank you for taking the time to rate your recent shopping experience with RLE. We are thrilled that you chose to shop with us for your new frame. We are happy to hear that you found our process easy to navigate. We look forward to seeing you again in the future.
Sincerely,
Jennifer
Reply from Replacement Lens Express
Hi Cathy,
Thank you for taking the time to leave us such a wonderful review. We are thrilled that you chose to shop with us for you for new prescription progressive lenses. We look forward to seeing you again soon.
Thank you,
Jennifer
Great experience
Great experience, I mailed my frames to have lenses replaced. great communication, I was informed the day my frames arrived there, the next day they were done and in transit back to me.
Script seems perfect.
April 17, 2024
Reply from Replacement Lens Express
Hi Mitchell,
Thank you very much for leaving us such a wonderful review of your experience! We are thrilled to hear that you are impressed with our communication and processing times.
We look forward to seeing you again soon
Take Care,
Jennifer
So Good the First Time I Went Back
The second of two pairs they just relensed for me. Paid a bit more for these, as they were Transition, and I must mention how dark they get. 10/10 - would definitely recommend. 😀
April 18, 2024
Reply from Replacement Lens Express
Good Day James,
Thank you so much for taking the time to review your new Transition lenses. I am thrilled to here that you love them. We appreciate that your continue to choose RLE for your prescription eyeglass needs.
Thank you and we can't wait to see you again!
Sincerely,
Jennifer
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They broke my frames while working on…
They broke my frames while working on them. Held me responsible for it and charged me for lenses that I can not use. Last time I will use them and I will not tell others about them.
April 18, 2024
Reply from Replacement Lens Express
Hi Paul,
Thank you very much for taking the time to review your recent purchase with us! I am thrilled to hear that your new lenses were made and perform exactly as you have ordered them. We are glad that you choose to shop with us and look forward to seeing you again in the future.
Sincerely,
Jennifer
Every pair of lenses I've worn have…
Every pair of lenses I've worn have come from RLE. The process is simple and the turnaround is quick. RLE communicates with you on every step of the process and responds to queries promptly. There are many different types and brands of lenses and the cost is less than the mall places or doctor's office. Thanks again Jennifer and to everyone at RLE.
April 9, 2024
Reply from Replacement Lens Express
Hi Derek,
Thank you so much for leaving us such a fantastic review. We are so happy that you continue to choose RLE for your prescription lenses.
Thank you again and we look forward to seeing you again soon.
Sincerely,
Jennifer
Reasonable prices & easy online ordering
Reasonable prices, easy online ordering and fast and accurate service! My new frames and lenses arrived well packaged and without damage within 10 days. Lenses were the correct prescription. Highly recommended!
March 31, 2024
Unprompted review
Reply from Replacement Lens Express
Hello Russell,
Thank you very much for taking the time to leave us such a wonderful review of your experience with RLE. I am thrilled to hear that you are happy with your new frame and lenses.
Thank you again for choosing RLE for your prescription eye care needs.
Sincerely,
Jennifer
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Great Job …
I am extremely satisfied with my new lenses. Replacement Lens Express did a great job. The lenses are exactly as ordered and the delivery was prompt as advertised on the website. They even took the time to return my original packaging. And their prices are very reasonable. GREAT JOB!
March 21, 2024
Reply from Replacement Lens Express
Hi Anthony,
Thank you very much for taking the time to leave us a through review of your experience with RLE. I am thrilled to hear that you are happy with your new prescription lenses and our service. We look forward to seeing you again soon. Thank you again, and we hope that you have a wonderful spring season.
Sincerely,
Jennifer
Simple to start
Simple to start, easy to follow and you have new glasses ..... well new lenses to see with.
March 20, 2024
Reply from Replacement Lens Express
HI Rick,
Thank you so much for taking the time to leave us such a wonderful review. I am thrilled to hear that you love your new lenses and that you found our ordering process easy to navigate through. We look forward to seeing you again soon.
Sincerely,
Jennifer
Excellent service
I will always send my favorite frames to Replacement Lens Express. The lab does a great job and customer service goes above and beyond expectations.
March 19, 2024
Reply from Replacement Lens Express
Hi Carolyn,
Thank you very much for leaving us such a glowing review about your experience with RLE. I am thrilled that you continue to choose RLE for your prescription eye glass lenses.
Thank you again and we hope that you have a wonderful spring season!
Sincerely,
Jennifer
Ordering was easy
Ordering was easy. I got both pairs back in about 10 days and they are great.
March 18, 2024
Reply from Replacement Lens Express
Hi Sandra,
Thank you very much for leaving us such a great review. I am happy to hear that you found our ordering process easy to navigate! We are thrilled that you are happy with the quality of our lenses. We hope that you have a wonderful spring season and we can't wait to see you again soon.
Sincerely,
Jennifer
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Reply from Replacement Lens Express
Hi Lawrence,
Thank you for leaving us such a wonderful review about our service and quality . We are thrilled that you choose to shop for your new single vision prescription lenses with us.
Thank you again and we hope to see you again soon.
Sincerely,
Jennifer
Superior quality and craftsmanship….
I have been replacing lenses using RLE for years and have always been impressed with their quality and longevity. I have tried the glasses and coatings from my optician, and while their coating last just a year, RLE’s application process gives me coating that lasts seemingly indefinitely. I have glasses over 5 years old with RLE lenses and the AR coatings are still perfect.
March 8, 2024
Reply from Replacement Lens Express
HI Richard,
Thank you very much for taking the time to write such a wonderful and informative review! I appreciate that you took the time to mention our RLE branded anti-glare coatings and their performance. We are thrilled that you have and continue to choose RLE for your prescription eyeglass lenses.
Thank you again and I look forward to seeing you again. I hope you have a wonderful spring season.
Sincerely,
Jennifer
I got what I ordered and it was faster…
I got what I ordered and it was faster than I thought. Frames were nice and fit great
March 5, 2024
Reply from Replacement Lens Express
HI Frank,
Thank you very much for leaving us such a wonderful review of your recent shopping experience with RLE! I am thrilled to hear that you are happy with your new authentic Ray Ban replacement sunglass lenses. Thankyou again for choosing RLE for your new non prescription replacement lenses. We hope that you enjoy wearing them this spring.
Sincerely,
jennifer
I was glad that they had the product I…
I was glad that they had the product I was searching for. I was kept in the loop of when the product would be to them; and then to me. I was kept up to date and I appreciated that.
February 23, 2024
Reply from Replacement Lens Express
Hi Pam,
Thank you very much for taking the time to leave a review of your shipping experience with us. I am happy to hear that you pleased with your new frame and the level of service you received.
Thank you again for shopping with RLE for your eye wear needs. Take care and have a wonderful spring.
Sincerely,
Jennifer
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I keep coming back
This was the 3rd or 4th time I have used Replacement Lens Express. Great customer service, quick and simple process makes everything smooth and easy. That's why I keep coming back.
February 21, 2024
Reply from Replacement Lens Express
Hi Jay,
Thank you so much for taking the time to write us such a glowing review! We are thrilled that you continue to choose RLE as your go to provider for prescription eyeglass lenses. We look forward to seeing you again soon. Take care and have a wonderful spring.
Sincerely,
Jennifer
Reply from Replacement Lens Express
Hi Leonard,
Thank you for taking the time to leave us such a wonderful review of your recent shopping experience with RLE. We are thrilled to hear that your your new frame arrived and you are happy with it and our services.
Sincerely,
Jennifer
Would definitely use again in future
The site was easy to navigate, and the ordering process was simple. Customer service, though, really shines because I had an issue, and they have bent over backward to make it right even though it wasn't their fault - my doctor made an error. I will definitely be using the company again for my lens replacement needs. It has been a very positive experience.
January 22, 2024
Reply from Replacement Lens Express
HI Camille,
Thank you very much for leaving us such a wonderful review of your experience with RLE. I am thrilled to hear that your experience has been positive and I am honored that you chose RLE for your new prescription eyeglass lenses and It was such a pleasure working with you!
Thank you again
Jennifer
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