Easy process, with more than adequate instruction. My glasses were returned in a purpose built, safe package, in perfect condition. It took less time than advertised. There were a number of process up... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used many online lens replacement companies and honestly have found them all to be quite good. But Replacement Lens Express is the cream of the crop! Their progressive "RLE HD" lenses with the in... See more
Company replied
I compared RLE’s products and prices to four other providers and found them to offer higher quality lens options for much less than the top two competitors. I’d never ordered lenses online before (use... See more
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Company details
- #7 of 39 best companies in Glasses Store
- #51 of 288 best companies in Clothing Store
About Replacement Lens Express
Written by the company
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.
Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.
Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.
Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Contact info
4.7
Excellent
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Replacement Lens Express
HI Ivan
Thank you for taking the time to leave us such a fantastic review of your recent experience with us. We are thrilled that you chose us for your new prescription eyeglass lenses and that you found our process easy and fast. We look forward to seeing you again soon.
Happy Holidays,
Jennifer
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A good place to work with.
They gave excellent assistance in helping me decide what is best. There were timely in their questions and responses. Turnaround on my new lens was only a day or two.
December 17, 2024
Reply from Replacement Lens Express
HI Tom,
Thank you for taking the time to leave us such a fantastic review of your recent experience with us. We are thrilled that you chose us for your new prescription eyeglass lenses and that you found our process easy and helpful. We look forward to seeing you again soon.
Happy Holidays,
Jennifer
Another great experience.
Great selection, great communications, great prices, fast service.
December 6, 2024
Reply from Replacement Lens Express
HI Tina,
Thank you very much for leaving us such a wonderful review of your recent purchase with RLE. We are thrilled that you choose to shop with us for your new Prescription lenses. We look forward to seeing you again soon.
Thank you again and Happy Holidays.
Jennifer
Simple and easy
Simple and easy. I was contacted by them about my lens choice being unavailable and we solved the issue together quickly and easily.
Would recommend.
December 11, 2024
Reply from Replacement Lens Express
HI Jorgan,
Thank you for taking the time to leave us such a wonderful review of your recent shopping experience with RLE. I am happy to hear that you have received your Ray Ban replacement sunglass lenses and that you are happy with the color. Thank you again for choosing RLE and we look forward to seeing you again soon.
Happy Holidays.
Jennifer
When I ordered my replacement lens it…
When I ordered my replacement lens it took more than a week to get any response. Once I received the instructions for the order things went very well
December 4, 2024
Reply from Replacement Lens Express
HI Ken,
Thank you for taking the time to leave us such a wonderful review of your recent experience with RLE. We apologize for the delay you encountered when ordering and I will work on improving our response times while away.
Happy Holidays
Jennifer
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Reply from Replacement Lens Express
HI Richard,
Thank you for taking the time to leave us such a fantastic review. We are thrilled to hear that you love your new lenses. We look forward to seeing your again soon. We hope you have a wonderful and safe holiday season.
Sincerely,
Jennifer
Wow....great service and fast delivery
Wow....great service and fast delivery. A rep called to confirm my order and clarify intended use to make certain my order was processed correctly. Very impressed. This will be my go-to for replacement lens!
December 2, 2024
Reply from Replacement Lens Express
HI Terry,
Thank you for taking the time to leave us such a wonderful review of your recent shopping experience with RLE. We are thrilled to hear that you love your new prescription lenses. We look forward to seeing you again soon.
Happy Holidays,
Jennifer
Reply from Replacement Lens Express
HI Birgitt
Thank you for taking the time to leave us such a wonderful review of your recent order. We are thrilled to hear that you have received the new frame. We appreciate that you chose to shop with RLE and we look forward to seeing you again soon.
Happy Holidays!
Jennifer
Reply from Replacement Lens Express
HI John,
Thank you for taking the time to leave us such a wonderful review. We appreciate that you chose RLE for your new sunglasses lenses. We look forward to seeing you again soon!
Happy Holidays,
Jennifer
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Very fast service
Very fast service. High quality lens cut, perfect application of presciption.
November 11, 2024
Reply from Replacement Lens Express
Hello,
Thank you very much for leaving us such a fantastic review of your recent order with us. We are thrilled to hear that you are happy with our services and your new prescription lenses. We look forward to seeing you again.
Happy Holiday!
Jennifer
Reply from Replacement Lens Express
HI Stan,
Thank you very much for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you are happy with your new lenses. We look forward to seeing you again soon.
Take care and happy Holidays!
Sincerely,
Jennifer
Always fast service
October 31, 2024
Reply from Replacement Lens Express
HI Keith,
Thank you so much for your kind rating of our services. We appreciate that you continue to choose RLE for your fashion eyewear needs! I look forward to seeing you again soon.
Sincerely,
Jennifer
Great service as usual
October 25, 2024
Reply from Replacement Lens Express
Hi Mark,
Thank you for taking the time to leave us such a wonderful review. We are happy that you continue to choose RLE for your prescription eye glass lens replacements. We look forward to seeing you again soon.
Sincerely,
Jennifer
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Product and service were top notch
Product and service were top notch, including the total turn around time. The only way it could be improved is to include a post-paid shipping label to send my glasses in to be re-lensed. Considering the total cost, omitting that feels like penny-pinching.
October 25, 2024
Reply from Replacement Lens Express
Hi Milo,
Thank you for taking the time to leave us such a great review. We are happy to hear you love your new lenses and that you are pleased with our service and quality. We are constantly reviewing our process and thank you for providing us with your suggestions about offering shipping labels for customer's to send their frames in for the relensing service we will take this under review. We look forward to seeing your again in the future.
Sincerely,
Jennifer
I ordered replacement lenses for frames…
I ordered replacement lenses for frames that I had from an outdated prescription.I did this to reduce waste.
The process was quick and easy and the new lenses are perfect.
I highly recommend this service.
October 25, 2024
Reply from Replacement Lens Express
HI Sharon,
Thank you for taking the time to review your recent experience with RLE we are glad that you chose us to order your new prescription lenses for your existing frame. I am thrilled that you love your new lenses. We hope you have a wonderful holiday season and look forward to seeing you again!
Sincerely,
Jennifer
The lenses are perfect
The lenses are perfect and definitely authentic. Much more affordable than buying an entire new pair of ray bans.
October 23, 2024
Reply from Replacement Lens Express
HI Lauren,
Thank you for taking the time to leave us such a wonderful review! We are so happy that you chose to shop with RLE for your new prescription lenses. We are thrilled to hear that you love your new lenses and found our prices affordable. We look forward to seeing you again soon!
Thank you again and have a wonderful holiday season.
Sincerely,
Jennifer
Reply from Replacement Lens Express
HI April,
Thank you very much for taking the time to leave us such a fantastic review of your recent experience with RLE. We are thrilled that you chose us for your new prescription eyewear. We look forward to seeing you again soon.
Sincerely,
Jennifer
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Better than expected
First off, in terms of price point it’s about the same as with medical insurance vs. retail. I had no issues with the end product. It’s great in fact! The website was slightly ambiguous for technical questions, however customer service was prompt in responding. I was impressed with their PD measurement requirements gathering because it took some pressure off me doing it myself. Post sales communications were also timely and effective.
October 22, 2024
Reply from Replacement Lens Express
HI Harold
Thank you very much for taking the time to leave us such a detailed and fantastic review of your recent experience with RLE. We are thrilled that you chose us for your new prescription eyewear. We sincerely appreciate the detailed review you have left us on your entire experience. We look forward to seeing you again soon.
Sincerely,
Jennifer
Company very open and honest about…
Company very open and honest about process, delivered product as advertised.
October 16, 2024
Reply from Replacement Lens Express
HI Theresa,
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. I am thrilled that you choose to shop with us for your new prescription eyeglass lenses. I am glad to hear that your new lenses have arrived promptly and have met your expectations. We thank you again for choosing RLE for your eyecare needs and look forward to seeing you again in the future.
Sincerely,
Jennifer
...coming from a repeat
...coming from a repeat, long time customer, I couldn't be happier with my lenses! That applies to the customer service as well as the communication, which is splendid, and Jen is marvelous! Only good experiences with RLE!
October 2, 2024
Reply from Replacement Lens Express
HI Terry,
Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate that you choose RLE for your prescription eyewear year after year. It is such a pleasure to work with you. We can't wait to see you again!
Take care and stay safe during the upcoming storms.
Sincerely,
Jennifer
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