Represent Clo Reviews 

I have contacted this company by email, my husband died, and after a couple of weeks going through his clothes I noticed he had a few things which still had the tags on them, I contacted Represent, they sent me an email asking for order number and packaging and a photograph of the Item! No sorry for your loss etc, I emailed them and of course I got a lovely response, sympathies etc, still asking for pics of the jacket my niece helped me with the photos i sent them but it came back undelived 4 times! I do not know why as I even tried just sending 3 then one! I sincerely do not know what to do?

I purchased 3 sale items back at the end of May 2025. I kept 1 and returned 2 (a jacket and a t-shirt).

I posted the return on 6th June via InPost, but didn't receive any updates about my return/refund until 27th June.

When I did finally receive an update about my refund, I was told that Represent would only refund me for the jacket and NOT the t-shirt, without an explanation indicating why.

I immediately contacted Represent's support asking why I wouldn't be refunded for the t-shirt. They explained that it was because the t-shirt was "missing" in the return. Obviously this was wrong, I included the t-shirt in the return. I went back to Represent's support asking if this was a mistake and to double check with warehouse staff. They doubled down, saying the t-shirt was missing and I would not be receiving a refund for an item, that I did in fact return.

There are other very recent reviews on Trustpilot from customers describe this same experience.

It looks like there won't be a resolution to this, so now I'm £50 out of pocket.

This is extremely disappointing, especially for a brand that is priced slightly more on the expensive side.

Won't be shopping here again, and advise anyone who is filing a return to record proof that you included that items in the packaging.

If there is an item you want from Represent, definitely shop from a third-party website like END.

I bought an item it won't let me return and I never saw or knew that items purchased from the Vault are final sale. Good customer service wins have made a one time exception. Now I have a $200 jacket that I can't wear because it ran small! And all I actually wanted was an even exchange for a bigger size. Nothing was done to accommodate me

only one jumper came!
I ordered a jumper and a jacket from your website at the start of the vault sale. Taking a while to come i only got one jacket and never got the jumper just a refund. It was upsetting as i wanted this jumper for ages but i love my jacket. I understand that when it’s a sale you are dealing with a mass number of people and sales in a short time but it was just upsetting.

Not on had the Jacket I'd been thinking about for a while been drastically reduced in the Vault sale, it was delivered with 2 days.
Amazing service again & the jacket is perfect

great Quality of clothing you won’t be disappointed with represent they really deliver comfortability in there clothing and I’ve been shopping there for 2 years and the unique pieces they drop are brilliant especially there Caleb’s I have the Metallica jacket and my god it’s top notch I highly recommend represent clothing they won’t let you down they are luxury at its best

Really good customer service and super fast delivery. My son saw the jacket in flannels but they didn’t have his size so I ordered that night from represent and it was delivered the very next day. Keep up the good work.

Ordered a jacket a couple months ago and all the feathers are coming out everywhere already. Got in touch with customer service offering me a 20% refund. I agreed, but got a giftcard instead. They told me it's too long ago and they can't send money back to the original payment method. Once I answered back that I don't agree on this, they closed the chat.

I recently purchased two items during the Vault Flash Sale, but unfortunately, one of them—a flannel jacket—had loose threads and seams in multiple areas. I raised the issue through the virtual chat, and while the customer service rep was helpful, I was disappointed to learn that Represent no longer offers exchanges, only returns.

This left me with two options: return the item entirely or accept a 20% partial refund for the low-quality product. I chose the partial 20% refund because, based on past experience, the return process is frustratingly slow. With a previous order , Despite the item being received at their warehouse within a few days, it took 2-3 weeks to get my refund, and I had to chase them to resolve it. I didn’t want to go through that hassle again, so I settled for the partial refund.

While the customer service team was polite via virtual chat, the lack of exchange options and the quality issues with the product left me disappointed overall.

Quality jacket ! Half price sale so grabbed a bargain - really nice fit and great quality too.

Fairly fast shipping, ordered a jacket - fits perfectly and looks so good

Ordered a jacket for my son for trail run he’s doing. Received the jacket in good time. It was slightly smaller on my son so I returned it. I was told it would take ten days to get my refund back into my account. It’s now 19 days a still no explanation of why I have not received on money back. I have sent numerous emails to this company with NO date of which I would receive my refund.
Will never use this clothing company again.

Terrible company to deal with. Sent an item back last month and still waiting for a refund. Replies to emails are met with automatic generic responses. No one answers the phone. I am £125 out of pocket for a jacket you received 2 weeks ago. If I could give zero stars I would.

Really nice jacket,great design, just like how I imagined it from the pictures of the site

I am very pleased with the purchase, quality, delivery and price. The jacket is beautiful but not very high quality, the material inside is not pleasant, it looks bad.

Fast shipping, 247 mission jacket long on arms. Quality not bad 👍

I love represent. Everything I've bought has been the highest quality. The prices can be a bit steep sometimes, but you know you're getting what you pay for, unlike many other brands where you pay for the name but dont get the quality. Hardly a day goes by at this point that I'm not wearing something represent whether its a Jacket, t-shirt, hoodie, shorts, socks or all of the above 🤣

I would be wary next time, I have nothing against the quality or the products themselves, I had the chance to meet one of the directors a couple of times but it looks like the same level of energy and drive isn't currently showing in the online CS experience, fully aware premium goods items will always drive the dishonest individuals from time to time and always has a big impact in the P&L but my current feeling is being treated like if I were a fraudulent customer.

Order placed, and for a reasonable amount, a great website experience and quick delivery, but sadly the problems started.

The box was delivered but a jacket was missing, at the end of the day we are all humans and mistakes can happen, a quick email to raise the incomplete order and a swift response back, basically from their end everything was packed and delivered to me and to please reach the courier myself, I had to spend my time to speak to the concierge team to check for me if any extra parcel was received, for them to confirm that nothing else was received in the CCTV or delivery logs, at the end of the day they are hard workers doing 12h shifts keeping everyone safe and I know they wouldn't lie and the box wasn't altered in any way or form.
I had to spend more time packing everything back into the shipped box and weighing it to prove the declared shipped amount matched the weight printed on the label and current contents and prove the point the jacket was never inside otherwise the weight wouldn't add up.

CS replied, please print and write this form back to us, to initiate an investigation with the police and courier, no ETC was provided, so again another waste of my time when I could be focusing on doing something else and investing my time in something more productive.

Will I get my jacket? Maybe at this point, I might be better off returning everything and spending my time and money at another luxury retailer instead, my advice is if you expect the same CS journey experience of your preferred luxury goods brand or CS consultant provides you, currently, this isn't showing here, maybe they can turn things around?

Great service, fast delivery, amazing points scheme! Love the 247 branding and now my son’s really into it! If I could ask one favour, please can you sort me a moonstone jacket in a medium 🙏🏼

2 weeks represent does not make a refund and does not send the jacket. I pay for fast delivery. Order 902231433