Represent Clo Reviews 

26,658
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 5,024 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting items like hoodies and sunglasses for their durability and premium feel. Many consumers also appreciate the efficient delivery service, noting quick shipping and timely updates on their orders. However, some customers also noted issues with order fulfillment, experiencing damaged or incorrect items upon delivery, and significant sizing inconsistencies between products. Additionally, some people were dissatisfied with customer service, citing difficulties reaching agents, undeliverable emails, and slow or unhelpful responses, particularly when dealing with order problems or refunds.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing items as excellent,... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent and top-notch quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy and on-time... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing dissatisfaction due to... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve ordered twice now, first time the sweater was damaged and had holes in it, the second time it was a birthday gift which was lovely but arrived late Update - they reached out and offered a 50$ g... See more

Company replied

Rated 5 out of 5 stars

This is actually two reviews in one! When exchanging items, the lady upstairs (forgive me for forgetting her name- but she had been there since the Manchester shop first opened) was helpful, knowledg... See more

Rated 5 out of 5 stars

Apart from the quality of the clothes already amazing the customer service from the staff and the experience overall was 100/100! Had some amazing drinks at the owners club cafe again the staff was so... See more

Rated 5 out of 5 stars

Always tremendous quality! Great infrastructure allows quick, painless delivery. Not sure why the website irritates me so much from a shopping/product point of view, I don’t really care as I know... See more


Company details

  1. Men's Clothing Store

Written by the company

British Luxury, Delivered Globally.


Contact info

4.0

Great

TrustScore 4 out of 5

27K reviews

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4.0

All reviews

(26,658)

5,333 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
jacket

Rated 5 out of 5 stars

I bought a denim jacket from this…

I bought a denim jacket from this company, I must say the designs are absolutely fantastic, dont hesitate if you want to buy something that will turn heads,
I will definately be coming for more in the future.
Good work guys

March 6, 2024
Represent Clo logo

Reply from Represent Clo

Thank you so much for the positive feedback.  We really appreciate it! We can’t wait to see what you order next – REP 😊

Rated 1 out of 5 stars

returnexperience is horrible

returnexperience is horrible
I have to pay tax even I had to return the item. S size jacket is like a L size

February 29, 2024
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Reply from Represent Clo

Thank you for your honest feedback. I'm sorry, we don't currently offer free returns outside of the UK. This is stated on our website at the time of ordering. Please reach out to our customer support team if you have any further queries or questions. Thank you - REP!

Rated 5 out of 5 stars

Brilliant product

Brilliant product. Love the insulated jacket. Haven’t stopped wearing it since. Whenever I go out whether it’s a run, walking the dog or the gym I have it on. Wore it in heavy rain and was dry underneath. Didn’t know it was waterproof.

January 24, 2024
Rated 1 out of 5 stars

I never bought this shirt… instead of…

I never bought this shirt… instead of sending me the jacket I ordered but was never sent, I get send a t shirt back that I returned. I won’t even bother with customer support since you guys ignore your customers. Represent you guys are disorganized clowns

Update - represent clo is saying I asked for an exchange… that is completely false. please tell me why I would exchange the same shirt for the exact same shirt and size two months later. Make it make sense

Your customer support completely ignored me mid conversation so why would I bother emailing them two months later. I did not receive a 300 dollar jacket and was completely shut out. Other customers have complained about similar situation with your support.

January 15, 2024
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Reply from Represent Clo

Hi Ardalan,

Thank you for your comments.

I can see you have requested an exchange on the t-shirt via our returns portal which we dispatched on 16th January. All requests have now been processed. Please reach out to our customer care team if you are unhappy with the outcome or if you have anymore queries. Thank you for the feedback! Emily - REP

Rated 1 out of 5 stars

No response from the customer service

After waiting 12 days, I got the wrong pants instead of my varsity jacket. Emailed customer service with pics, but it's been 5 days with no response despite my follow-ups. Pretty frustrating situation!

November 28, 2023
Rated 1 out of 5 stars

Where is my exchanged item?

I purchased a jacket but the size is too big so I returned it for exchange to a smaller size. Their returns procedure is easy to use but it doesn’t give you updates and enough information. Their customer service is really bad. They don’t reply to your enquiries at all.

November 26, 2023
Rated 1 out of 5 stars

Big complain

Hi .
Basically part of the order just arrived yesterday, but inside the box 📦 I found just 2 items of 3. The “Storms Blue Jacket “ missing !!! I want understand why my order was incomplete and how you can fix it .
I’m so sad for that . Let me know please

Kind regards

November 27, 2023
Rated 2 out of 5 stars

This review is specific to the garment

This review is specific to the garment. Varsity jacket racing green. The regular jacket price is over C$600 and I purchased it on sale for C$329 in my opinion the quality of the jacket is subpar for this price point. The sleeves are made of plastic basically instead of leather, and the wool body is thin and feels cheap. for me an appropriate price point on this jacket for the market will be around C$129 as a regular price. In my opinion, this purchase is not worth it so your money can go so much further with other clothing brands with a better quality products.

November 22, 2023
Rated 1 out of 5 stars

Do better Represent!

There’s no doubt that Represents clothing is great quality and will last a long time and I really like the fit of their clothing and the fact that they have very fast shipping and a lot of the time they can do next day delivery for free which is amazing. However one thing that ruined my experience is their customer service! Iv shopped with them numerous times in the past and I never had any problems what so ever but I had a problem with my last order. I had ordered a pair of jeans and a jacket and if you have shopped with represent before then you know that their prices are not cheap but that’s not what I’m complaining about. What really frustrated me was the fact that the jacket did not fit me the way I liked so therefore I returned it. After a week or so I got the confirmation email saying that they received my parcel to their warehouse and I had to wait up to 14 days for a refund which is no problem as that’s pretty common for all retailers. After waiting 22 days I had not gotten a refund or any emails after the confirmation email. Because they don’t have a phone number I sent a message on their website about the this and after a couple hours I got an email back saying that they indeed received the returned package but when they opened the parcel the jacket had a strong smell of perfume. Now I had not cut any tags, sprayed any perfume or even wear it except to try it on so I had no idea how this could be. After sharing this concern in more detail they said because of this we can not give you a refund or the item back. All I can get is either a partial refund in the form of a gift card which is worth 60% of the item value and I can only use at represent or my other option was to get nothing back. Now this jacket cost me £350 which is not a small amount and the fact that I had actually not worn it or sprayed anything on it really made me angry.
The fact that I got no updates whatsoever was also frustrating because I had no idea what was happening until I had sent them a email. When I wanted to speak to a manager/someone else or make a case they just said we can’t do that. What made me even more mad is the fact that the person on the emails was quit blunt, rude and would give me one sentence answers for multiple questions and they gave me vague answers so I had to send many emails back and forth just to get a simple answer. All in all I can confidently say that after this experience I will not be shopping at represent again which is sad to say as their clothing is actually quit nice as well as their quality. To this day I don’t know what happened with my parcel and why it smelled like perfume! If that’s even true according to them. At this point I’m over it and there’s probably nothing they can do anyways.

June 13, 2023
Unprompted review
Represent Clo logo

Reply from Represent Clo

Thankyou for your feedback, and I am so sorry to hear this. Please send an email to customersupport@representclo.com if your issue still hasn’t been resolved! REP

Rated 4 out of 5 stars

I bought my son one of the represent…

I bought my son one of the represent varsity jackets. It’s such a lovely jacket & he loves it. It’s extremely well made & great quality materials are used. My only disappointment is that within 3 days of receiving the jacket, the price was reduced by another £30 which I would have welcomed.

June 28, 2023
Rated 5 out of 5 stars

Incredible

Honestly, I’m insanely impressed. I ordered some jeans last night at 8pm expecting them to arrive in a few days, but they turned up today at 10am. That is so fast. In comparison I’ve got a jacket on the way from the EU that’s been stuck in transit for 8 days.

I also love represents quality, they’re a really good brand, always looks good always feels good.

Top brand

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

Love Represent

Love Represent! I’ve purchased from them a couple of times, most recently a jacket, and the quality is excellent.

June 27, 2023

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