Represent Clo Reviews 

They sent me the wrong size jacket, not what I ordered. Jacket arrived in a dirty plastic bag and had black marks. Spent over $500. They don’t reply to emails. No apology provided. I’m trying to follow the status of my refund. Tracking info provided does not provide much info. Looks like they are trying to scam me.

This is the second varsity jacket I’ve bought from Represent. The quality and detail is beautiful, super happy with my purchase! Delivery was quick and free and I feel valued as a repeat customer. Thank you!

Great puffa jacket and very warm but after 6mths of light use the stitching around the collar is coming apart , I can’t return as it was a gift and no order number is available to me. Not a cheap jacket

My favourite clothing brand atm. Fit and quality are bang on. Only minor grievance is with the returns/customer care. I had an issue with an anorak jacket (sleeve was sewn shut) and got an email response quickly, but nothing following the initial exchange. Returned and exchanged, but it took so long I was concerned the item would be sold out once the return got back to the warehouse.

Order delivered with 3 items missing on 27th December, I filled in a form and returned it to them to start investigating where these items were! They said it would take 2 weeks. After the 2 weeks I could get no response from emails or social media. I emailed them once a day, eventually put in a case to klana who stopped payments. I received a reply the following day and 2 of the missing items 4 days later. I was refunded for the puffer jacket because it was out of stock.
The clothes are fantastic but they really need to sort out customer service department or they will be loosing customers

I love the varsity jacket. Its exactly what I was looking for in a design, also clearly high quality and fits nicely.

Service was not as good as expected coming from a brand that has positioned itself somewhere higher up. My issue was not fixed, I did not ask for a refund, I just wanted to have the puffer jacket that I bought, but customer service made the lamest excuse I have ever heard..... One of them told me that shipping a puffer jacket is prohibited, which isnt true, and it took 3 weeks just for me to receive a made-up excuse. Another customer support said that I have not ordered a puffer jacket, until i showed them my purchase list, which led to no response afterwards. It is ridiculous.

Ordered coach jacket, got sent a wrong size and faulty product, never had a reply via email OR DM AND they remove negative comments on IG.

Now I must pay 15$ to sent an order they messed up back....

Save your money and time.

I have send 2 products of an order back 02-12-2022. Waited more than one month until i got a refund. The problem now is they just refund me one product without a reason. I tried to contact them several times but they dont answer on my emails. I will wait 2 more working days otherwise i will contact paypal. But one thing i know for sure is that i wont order here again. The worst customerservice i have ever experienced.
Ordernumber: 90280845

Update 18/01/2023
I have contacted paypal but they cant do anything because i had received my products and they arent responsible for returned products.
Represent didnt answered my mails yet. So im still waiting for their respond and a returnpayment of 1 Jacket :(

Ordered a jacket on friday evening received it saturday afternoon. Jacket is amazing quality as well. Great service, would have expected to have to wait longer for my order because I live in the Netherlands but it was delivered within 18 hours

Everthing was ok. Only thing is, the Puffer jacket came in a Plastic bag, wich was cut on one site. Thankfully it was just on the Surface, so the jacket was ok.

You guys have cancelled two of my orders that I highly anticipated on all year. On the Black Friday sale I got a puffer jacket and I was one of the first ones to order it and you guys ended up canceling my order because of stock issues which made no sense since I was one of the first to get it. The same thing happened with a racing club hoodie that I got from the vault. Now I have to wait many months for another sale to just maybe be able to get the item I wanted again.

Absolutely awful customer service. Returned my sons Christmas Jacket as it didn't suit, got an email to say they received the item @ £295 then nothing. No return of money no answers to my emails. Lovely products but we will not use this company again!!!

Written to Customer service twice now and not heard back about an exchange I have already returned for a puffer jacket I bought a month ago. Daylight robbery at this point as nobody from customer service is replying back.

Ordered a jacket a month ago while in stock and now I just received a mail saying my order as been cancelled without my approval or any mail before to ask me anything, I was really happy before this happened because I already ordered from them but this time I'm really disappointed

That was for the order n° 902100317

The stitchings in my jacket seem like they’re wearing off even if I received the product 2 weeks ago. Some wear is visual the through the zipper.

I PLACED AN ORDER FOR A PUFFER JACKET ON THE 4TH OF DECEMBER TODAY ITS THE 16TH OF DECEMBER STILL NO ANY EMAIL. THEY TOOK THE £325 AND FULLY IGNORED ME.

I'M NOT INTERSTED ON THE JACKET ANYMORE AND I WANT MY REFUND ASAP. YOU GUYS IF YOU NOT READY TO DISPATCH OUR ORDERS ON THE SAME MOMENT THAT WE ORDER THEN DONT TAKE OUR MONEY WASTE OF TIME. AVOID AVOID AVOID !!

Ordered on BF sale, money was taken and confirmation send. After like 17 working days I reached out to customer service where my parcel is. Only then they told me without any explanation that the order was cancelled. If an item is out of stock okay but you can’t confirm my order and take my money and then just don’t do anything. I really need a jacket and would have bought it from an other brand on Black Friday but now they leave you with nothing. After complaining about that they paypaled the money back 10 mins later without saying anything. Worst behavior possible from a brand that understands itself like a luxury brand but behaves worse than any other streetwear brand. I supported that brand for a long time and spend hundreds of EUR but that’s just not okay

ordered a puffer jacket on november 23 and it has not shipped, sent email to customer service and dm’d on instagram… only for them to not respond and block me,

as a platinum prestige member i’ve lost faith in them now, never buying again