Represent Clo Reviews 

26,658
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 5,024 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting items like hoodies and sunglasses for their durability and premium feel. Many consumers also appreciate the efficient delivery service, noting quick shipping and timely updates on their orders. However, some customers also noted issues with order fulfillment, experiencing damaged or incorrect items upon delivery, and significant sizing inconsistencies between products. Additionally, some people were dissatisfied with customer service, citing difficulties reaching agents, undeliverable emails, and slow or unhelpful responses, particularly when dealing with order problems or refunds.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing items as excellent,... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent and top-notch quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy and on-time... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing dissatisfaction due to... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve ordered twice now, first time the sweater was damaged and had holes in it, the second time it was a birthday gift which was lovely but arrived late Update - they reached out and offered a 50$ g... See more

Company replied

Rated 5 out of 5 stars

This is actually two reviews in one! When exchanging items, the lady upstairs (forgive me for forgetting her name- but she had been there since the Manchester shop first opened) was helpful, knowledg... See more

Rated 5 out of 5 stars

Apart from the quality of the clothes already amazing the customer service from the staff and the experience overall was 100/100! Had some amazing drinks at the owners club cafe again the staff was so... See more

Rated 5 out of 5 stars

Always tremendous quality! Great infrastructure allows quick, painless delivery. Not sure why the website irritates me so much from a shopping/product point of view, I don’t really care as I know... See more


Company details

  1. Men's Clothing Store

Written by the company

British Luxury, Delivered Globally.


Contact info

4.0

Great

TrustScore 4 out of 5

27K reviews

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4.0

All reviews

(26,658)

5,333 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
jacket

Rated 5 out of 5 stars

WOW WOW WOW

I have returned my order but I can still leave a review.

Their clothing is literally worth the price 100%. The quality and heavyness of the garments is unmatched anywhere even better than the "top designer" brands. This brand is the best. Sadly, the jacket I wanted is out of stock but I am checking the site daily.

I have already told my friends to get their Xmas gifts from here as this store is genuinly my new favourite. I will be back once my sizes are back!

November 25, 2021
Represent Clo logo

Reply from Represent Clo

Omar!

Sorry to see you had to return but hope you're happy with the process - we restock items all the time, keep an eye out.

Xmas gunna be a good one for your friends!
Rep

Rated 1 out of 5 stars

WRONG REFUND AMOUNTS !!!!

I had ordered two jackets. Each jacket has cost 385€, so in total 770€. I had used two gift cards for the purchase. One worth 25€ and one worth 86,23€. I also had a discount code for 100€ from the site itself. When I returned a jacket because it was too small, I did not receive a refund of 385€ but only 223,77€ although the jacket had a value of as already said 385€. If I use the vouchers for the jacket I kept, I should actually only have an outstanding amount of 173,77€ (385€ - 111,23€ -100€ = 173,77). A cheek that I send a jacket worth 385€ back, and Represen me for it only an amount of 223,77€ refunded. On my emails no one responds!!! Ridiculous.

November 20, 2021
Unprompted review
Represent Clo logo

Reply from Represent Clo

Hi Aaron - i'm so sorry for the confusion, thanks for this quick reply when I requested more information on trustpilot - I'm glad we could communicate and I hope you're happy with the outcome

Apologies
Rep

Rated 5 out of 5 stars

I'm just speechless

I cannot describe the quality of the clothing.

I understand its a bit expensive but you buy what you get.

Fun fact: Alot of clothing in my closet is of Represent and they are really comfy

My Latest purchase is the REPRESENT Owners Club Varsity jacket black/white and im just speechless, I love it to bits.

10/10

November 9, 2021
Unprompted review
Represent Clo logo

Reply from Represent Clo

Hello,

Thanks so much for the kind words and great feedback.

We really do appreciate your amazing support.

Thanks,

REPRESENT.

Rated 5 out of 5 stars

So had to write another review as my…

So had to write another review as my opinion has been completely changed on these guys. Had an issue with an order a while back and customer service were slow to respond and rectify, although did do in the end. HOWEVER since then I've placed another good 4 orders and can't speak highly enough of Represent. I've got everything from blanks track suits, gilet, bomber jacket, owners clubs hoodie and jumper and sneakers and over the moon with all!! Yes they might have an issue with customer services, from the looks of things hopefully that's under control now but as far as my most recent orders I'm impressed!! Please keep this going guys and I'll keep ordering!

November 3, 2021
Unprompted review
Represent Clo logo

Reply from Represent Clo

Hello,

Thanks so much for the kind words and great feedback.

We really do appreciate your amazing support.

Thanks,

REPRESENT.

Rated 2 out of 5 stars

Poor

Just bought a puffer jacket off these guys, there’s a rip in the pocket and the jacket stinks as though it’s been worn in rain and given back to them. Not good enough for the price paid. Was sorted with a 15% refund which in my opinion was still not enough for a “luxury item”.

October 14, 2021
Represent Clo logo

Reply from Represent Clo

Hello,

I can see no emails from you in our inbox. Please drop us an email at: customersupport@representclothing.co.uk and we would be more than happy to help you out!

Thanks,

REPRESENT.

Rated 5 out of 5 stars

Love it!

Super fast delivery, love the jacket!

October 10, 2021
Represent Clo logo

Reply from Represent Clo

Hello,

Thanks so much for the kind words and great feedback.

We really do appreciate your amazing support.

Thanks,

REPRESENT.

Rated 5 out of 5 stars

Varsity jacket is amazing…

Varsity jacket is amazing quailty,fit,and materials all great

September 13, 2021
Represent Clo logo

Reply from Represent Clo

Hello,

Thanks so much for the kind words and great feedback.

We really do appreciate this!

Thanks,

REPRESENT.

Rated 2 out of 5 stars

Too good to be true.

As someone who used to always see this brand on IG, I had a high expectation based off how they present and think of themselves. I spent about $275 on a blank bomber jacket and feel like an idiot for doing so. If this jacket had no label on it and you asked me to gauge a price point I would have never said higher than $150, no way you slice it is this a $300 jacket. The quality is just up to those standards and the fit is surprisingly SHORT. Probably another way for them to save money, don't take my word for it look up amy video reviews of theirs (wish I did more research before purchasing), if you wear their outerwear and lift your arms up the outwear will sit above your belly button..... This is a joke social media brand with designer price points.

September 12, 2021
Represent Clo logo

Reply from Represent Clo

Hello,

I can see no emails from you in our inbox. Please drop us an email at: customersupport@representclothing.co.uk and we would be more than happy to help you out!

Thanks,

REPRESENT.

Rated 5 out of 5 stars

Great

the jacket looks great

July 11, 2021
Represent Clo logo

Reply from Represent Clo

Hello,

Thanks so much for your amazing review, we really appreciate the support.

Kind regards,

The Represent Team.

Rated 5 out of 5 stars

unsurprisingly good at this point

Honestly just good quality clothing with a good fit an amazing design. I ordered 3 times here in the past and was always very happy with what I got, overall clothing is a bit oversized so keep that in your mind. The designs on some of the pieces like the varsity jacket or some of the graphic tees are absolutely stunning, the pictures on the site do not do it justice I think, in real life the colors used on the t-shirts especially the ones with some hints or red are really really nice it’s kind of difficult to explain on text but I was surprised when I got the t-shirts in.
Overall I think represent delivers on their promise of high end streetwear and I will for sure come back.

June 18, 2021
Rated 1 out of 5 stars

Quality is shocking

Puffer jackets are absolutely not worth £300, the quality is something you'd expect a £50-60 jacket to have. I'd stay well clear of the puffer jackets unless you don't like money.

May 11, 2021
Unprompted review
Represent Clo logo

Reply from Represent Clo

Hello,

I can see no emails from you in our inbox. Please drop us an email at: customersupport@representclothing.co.uk and we would be more than happy to help you out!

Thanks,

REPRESENT.

Rated 5 out of 5 stars

Represent Puffer Jacket

I recently ordered the black puffer jacket from represent and the quality of this jacket is absolutely amazing. I live in California and the shipping was extremely fast as well. The only con I would have is the way they shipped the jacket. I received it in a DHL bag, I think shipping the jacket in a box would have been a better option. But other than that, this is my new favorite brand!
Represent!

February 12, 2021
Rated 5 out of 5 stars

5* Experience

From the quality of the puffer jacket purchased to the speed of the delivery from time of purchase, there’s no present cons with ordering from represent, they stand as one of the greatest current British brands and they do so for all the right reasons.

January 27, 2021
Unprompted review
Rated 5 out of 5 stars

How High-End Fashion should be done.

The quality of the garments is exceptional. The fit is brilliant and the style and aesthetic is unreal. Not to mention the price point is very well justified for the quality of item you’re getting.

I’m ashamed to say I slept on this brand for the most part over the last few years while spending far more on high-end ‘cliche’ designer brands which offer less in terms of quality and craftsmanship.

I bought two pairs of jeans from Represent around 5 years ago and they were brilliant and it’s taken me this long to finally buy a few other pieces (notably their puffer jacket which is now my favourite jacket I own and their blanks collection vintage black T-shirt and they have been amazing purchases).

I am quickly falling in love with the brand and aesthetic and Represent is quickly becoming my favourite go-to supplier for quality, durable and stylish pieces that I’ll be wearing all the time.

Couldn’t be happier with the service - from shipping and delivery times to the quick responses on social media for help with sizing - and ultimately the standard, design and price of the clothing.

Do not hesitate to shop with Represent. They are an incredibly refreshing and well-run clothing brand that are going to continue to do big things.

Happy to see the journey they go on and support them along the way!

To Represent (and George and Mike), please keep doing what you’re doing and continue to set the standard so high!

Big love,
A very satisfied customer and supporter of everything you’re doing!

January 21, 2021
Rated 1 out of 5 stars

Wrong size

I bought a size large in the black puffer jacket and received a size small but with size large tag pinned to it and bag that stated large. The tag sewed on the actual jacket says S. Online it says size Large is sold out so now I’m out of luck

January 21, 2021

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