Represent Clo Reviews 

26,658
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 5,024 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting items like hoodies and sunglasses for their durability and premium feel. Many consumers also appreciate the efficient delivery service, noting quick shipping and timely updates on their orders. However, some customers also noted issues with order fulfillment, experiencing damaged or incorrect items upon delivery, and significant sizing inconsistencies between products. Additionally, some people were dissatisfied with customer service, citing difficulties reaching agents, undeliverable emails, and slow or unhelpful responses, particularly when dealing with order problems or refunds.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing items as excellent,... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent and top-notch quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy and on-time... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing dissatisfaction due to... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve ordered twice now, first time the sweater was damaged and had holes in it, the second time it was a birthday gift which was lovely but arrived late Update - they reached out and offered a 50$ g... See more

Company replied

Rated 5 out of 5 stars

This is actually two reviews in one! When exchanging items, the lady upstairs (forgive me for forgetting her name- but she had been there since the Manchester shop first opened) was helpful, knowledg... See more

Rated 5 out of 5 stars

Apart from the quality of the clothes already amazing the customer service from the staff and the experience overall was 100/100! Had some amazing drinks at the owners club cafe again the staff was so... See more

Rated 5 out of 5 stars

Always tremendous quality! Great infrastructure allows quick, painless delivery. Not sure why the website irritates me so much from a shopping/product point of view, I don’t really care as I know... See more


Company details

  1. Men's Clothing Store

Written by the company

British Luxury, Delivered Globally.


Contact info

4.0

Great

TrustScore 4 out of 5

27K reviews

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4.0

All reviews

(26,658)

5,333 reviews in the last 12 months

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jacket

Rated 3 out of 5 stars

Hoodies and t shirts are great, the other thing are a little dissapointing

Bought a t-shirt (which is absolutly great) and also a jacket and a cardigan, the quality of theese two items seems to be inferior that's why the 3 star rating.
Expected the cardigan to be a softer material (and a non itchy one) but the real problem was the jacket which i thought was a winter jacket (outer in wool and other materials) but without any padding, making it unusable in winter.

Overall the t shirt and hoodie quality are amazing so if i should reccomend you something buy absolutely some of theese two.

January 11, 2021
Rated 1 out of 5 stars

Last Time I orderd there

I wrote 3 Mails to the customer service, nobody answered me, I entered the live chat and waited for 15min for the service to answer me, nobody answered me. I commented a post on there Instagram page, they deleted my comment. They always say the bring the best quality for the best price, that’s a bad joke guys!! A college jacket with fake leather sleeves for 300£ are u kidding me?

December 10, 2020
Rated 5 out of 5 stars

Wonderful service, amazing quality

Wonderful service. A very smooth simple and easy transaction. Though I receive my order on Christmas, I did feel and try it on. The quality is incredible on the jacket I ordered. They aren't kidding when they say luxury.

December 7, 2020
Rated 5 out of 5 stars

Great experience!

Amazing unboxing experience.

As a first time buyer, I was definately caught off guard with how well the strapped boots where packaged. let me
know right away that thought, care and quality had been put into them. As soon as I handled them for the first time immediately took note of the weight, feel and sturdiness of the boot. I am a half size and going with the recommendation of next size down was a perfect fit and comfort. really clean pair of boots.

The cropped fur jacket has a nice loose fit that allows me to add layering without feeling restricted. size large fits nicely.

Looking forward to future purchases.

December 7, 2020
Rated 4 out of 5 stars

Hooded over shirt- Rust

The jacket I got from represent is great I’ve been looking at it for a while glad I could get it on sale, because off sale I just don’t feel the price is worth it. I’m not a big fan of snap buttons because the jacket unbuttons so easily wearing a hoodie underneath or making sudden movements it unbuttons. Another thing is the wrist area is so tight that it is also a pain with the snap buttons wish they had a bit more space but overall the jacket is decently warm love the pattern

December 4, 2020
Rated 4 out of 5 stars

Quality and co.

The quality is very good but there was one little problem with the jacket I bought - the patch on the breast pocket was missing. Moreover the shipping was overwhelming - one of the fastest i have ever experienced.

December 4, 2020
Rated 5 out of 5 stars

The best brand in the world.

So my whole wardrobe has become represent now after about a 1.5 years of trying different bits and just eventually falling in love with the pieces during lockdown!

Innovation:
Quality, fit and outfit building options you get are really special.
No other brand are doing military pants like Represent are..
They were the first thing I purchased from them back in 2019 and they're still my favourite pair of trousers for literally all occasions.

Prestige:
The prestige membership is fantastic, its a (free!) loyalty-esque point scheme that rewards you with discounts the more you buy from Represent, I ended up getting a new release and an accessory for like £60 cheaper total than just the release on its own if I wasn't on prestige; its almost too generous how good the discounts can be once you get into the silver rank of prestige, this indicates to me that they really care about the consumer and I'm just so sold on that vibe.

Affordability:
Buying their more aspirational outerwear pieces for a person myself who's only on 2k a month feels so realistic now, theres a "clear pay" option on site that don't even check your credit, just pay for the jacket over 2 months and sorted... I never thought I'd ever be able to afford designer clothes in my early 20s, feels great man, thanks guys.

Moving forward:
I feel like this has been bare waffle but I feel like I owe Represent this love, the clothes are fantastic, the price is amazingly affordable and the customer service is world class.

I would love to see a pop up in Manchester when the climate is less chaotic, trying to figure out your size for items can be annoying due to them only being online, and in End. stores with limited pieces, however they're very active on Instagram and will even recommend sizes for you in the comments if you ask!

your new super fan,

Alex T.J. Frost

November 4, 2020
Rated 1 out of 5 stars

I ordered and paid for the jacket on…

I ordered and paid for the jacket on July 3, 2020. Today is August 24, 2020 and I still haven't received it. And the track number that was dropped says that the status of the cargo is not known. And this status does not change all this time. I will no longer order and buy things from this company.

August 24, 2020
Unprompted review
Rated 4 out of 5 stars

Flannel Jacket

Purchased a Flannel Jacket, Quality 10/10 as always, but I expected a more boxy fit, like the Hoodies. But in the end its a nice jacket anyway.
But I‘d love to see some jacket that are more cropped in the future :)

June 24, 2020
Unprompted review
Rated 1 out of 5 stars

Dirty jeans

One jeans was dirty and the jacket came without a tag. :(
I hope next time will be better if there is a next time.

May 26, 2020
Unprompted review
Rated 3 out of 5 stars

doing some crazy bits but the fit on…

doing some crazy bits but the fit on size xs is still huge and the fit and size on the jeans lately is messed up plus. I dont undestand how a 28 on a pair of jeans can be sometimes feel small but an xs on a jacket or tshirt fits super big

March 24, 2020
Unprompted review

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