Represent Clo Reviews 

26,659
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 5,024 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting items like hoodies and sunglasses for their durability and premium feel. Many consumers also appreciate the efficient delivery service, noting quick shipping and timely updates on their orders. However, some customers also noted issues with order fulfillment, experiencing damaged or incorrect items upon delivery, and significant sizing inconsistencies between products. Additionally, some people were dissatisfied with customer service, citing difficulties reaching agents, undeliverable emails, and slow or unhelpful responses, particularly when dealing with order problems or refunds.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often describing items as excellent,... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent and top-notch quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy and on-time... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing dissatisfaction due to... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve ordered twice now, first time the sweater was damaged and had holes in it, the second time it was a birthday gift which was lovely but arrived late Update - they reached out and offered a 50$ g... See more

Company replied

Rated 5 out of 5 stars

This is actually two reviews in one! When exchanging items, the lady upstairs (forgive me for forgetting her name- but she had been there since the Manchester shop first opened) was helpful, knowledg... See more

Rated 5 out of 5 stars

Apart from the quality of the clothes already amazing the customer service from the staff and the experience overall was 100/100! Had some amazing drinks at the owners club cafe again the staff was so... See more

Rated 5 out of 5 stars

Always tremendous quality! Great infrastructure allows quick, painless delivery. Not sure why the website irritates me so much from a shopping/product point of view, I don’t really care as I know... See more


Company details

  1. Men's Clothing Store

Written by the company

British Luxury, Delivered Globally.


Contact info

4.0

Great

TrustScore 4 out of 5

27K reviews

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4.0

All reviews

(26,659)

5,333 reviews in the last 12 months

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jacket

Rated 3 out of 5 stars

I love your clothing and the quality is…

I love your clothing and the quality is amazing. Your customer service team was prompt in replying and I appreciated that.
My only complaint is the time-restriction on returns and exchanges. As a Canadian resident it is very expensive to ship items to England, and I was forced to choose ‘Express’ shipping in order to have the jacket that I initially ordered returned to Represent within the 14 day period.
The Express shipping cost me $202 CDN, and I’ve already paid $96 CAD in customs/duty charges. So now my initial order for the jacket of $600 CAD, has cost me $998.
I would ask that you allow a longer return/exchange period for international customer, or offer to aid in the return shipping costs.
I wasn’t even looking for a refund, simply an exchange and now I’ve lost an additional $200 just to get the right size.
It makes me afraid to order directly from Represent in the future, as I now know how costly it can be to exchange an item.
I hope my review is taken into account. Thanks for taking time to here me out.
Cheers Represent Team

March 4, 2020
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Took items out of my cart.... while I was still shopping! Four items in total.
Of the remaining items I did manage to check out, one item was completely wrong. Wasn’t even the jacket I ordered.
When I raised my frustrations I was told to “sod off” by cunstomer support.
I didn’t get a return form to send the wrong item back, even tho I was told I would (I still have the emails as proof)
I’m still waiting for the return form.
This is unacceptable.

December 11, 2019
Unprompted review
Rated 5 out of 5 stars

Great Quality and Amazing Fit

After having an eye on Represent for a while, I finally decided to bite the bullet and cop a few pieces during their Black Friday sale. The pieces from their most recent FW 19/20 collection are great, and really set the brand out. The denim jacket and dinner shirt I purchased both have a wider, cropped fit which sit so well, and the material and quality is top notch! The jeans I purchase are also very high quality and fit great after a little wearing in, and the lightweight denim is thick enough to feel like it's got some wear to it while also being comfortable out of the box. I would highly recommend Represent, the clothes are well designed and superb quality, even at retail price.

December 10, 2019
Unprompted review
Rated 5 out of 5 stars

Top Quality

The quality is better than I thought. In love with the faux fur biker Jacket. Logo tee has awesome quality.

December 8, 2019
Unprompted review
Rated 2 out of 5 stars

Missing Items

Ordered a pair of trainers with a jacket and pants, the shoes never turned up and were "pre-order" but it wasn't stated anywhere. Had to email and follow up and wasn't even given an apology, not great service for what I thought of the brand.

December 7, 2019
Unprompted review
Rated 5 out of 5 stars

My new favorite brand.

Those heavyweight zippers are amazing. Love the quality in general. Girls really like to constantly touch my very soft faux fur jacket.

December 7, 2019
Unprompted review
Rated 1 out of 5 stars

After my order was successfully paid

After my order was successfully paid, the shoes were cancelled and refunded. When I received the goods, things were really wrong.I never order the PUFFER GILET !!!!My order was PUFFER JACKET!!! Can you tell me what happened? I am very dissatisfied with this shopping experience! So what should I do to get what I actually paid for、Please reply to me quickly And There is no return or exchange document in the package you sent me. I know you guys might be busy on Black Friday but this cancellation of purchased goods and delivery of wrong goods should not happen to your loyal customer

December 6, 2019
Unprompted review
Rated 2 out of 5 stars

I have been disappointed with my order…

I have been disappointed with my order this time as both items I ordered were not as described. The jeans were awkward and misshapen at the crotch area and the fly was clearly cut wrong. The denim jacket received appears to be a sample as it had cheap snaps instead of the matt silver buttons with engraved branding shown on the product photos. I hope to get better and more honest quality next time.

December 6, 2019
Unprompted review
Rated 1 out of 5 stars

Totally overpriced and bad quality

I spent £300 on a jacket that arrived faulty, and the most they could do is offer me a refund or replacement if I sent it back. Which I would’ve done anyway because why would I keep a faulty jacket. Not the first product I’ve received faulty either. Products are totally overpriced as the quality is pretty appalling - don’t waste your money.

November 6, 2019
Unprompted review
Rated 4 out of 5 stars

The product is amazing the design is…

The product is amazing the design is great! not a huge fan of dog’s shirt but all other is amazing. Also I think it will be great represent will notify the international tax during payment process. Also the size chat can be more specific, especially for thicker close and jacket, the inner pit to pit length and outside length may vary due to the thickness. Also I think the previous shoulder distance is also very useful.

September 11, 2019
Unprompted review
Rated 5 out of 5 stars

Highest of qualities

Highest of qualities, Greta message, pieces will last if taken Care of! I have a jacket from one of their earliest collections and it’s still current and going strong!

September 11, 2019
Unprompted review
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