Reprise Financial Reviews 22,786

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making the loan application process clear and easy to understand. Many found the customer service exceptional, highlighting the personalized and knowledgeable assistance received, with quick response times and smooth transitions. The overall service is frequently described as excellent, with many people appreciating the efficiency and speed of funding, often receiving money in their accounts within days. However, some customers also noted issues with the payment process, mentioning daily interest charges and delays in processing payments which led to increased interest. A few people experienced difficulties with customer service, having to repeat their situation to multiple representatives or encountering issues with the online system.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism and... See more

User experience

Customers had positive experiences with user_experience. Reviewers consistently describe the process as easy,... See more

Payment

Consumers generally find the payment process to be positive, highlighting fast funding and quick deposits,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trust it’s what made me to apply with reprise, they are clear on how the process will be, they are professional and friendly, they make you feel confident about the process it feels like you are talki... See more

Company replied

Rated 5 out of 5 stars

It was great! First time ever doing a loan online. It was ver user friendly and when I needed help I received it from a life customer service responding in a polite and knowledgeable way. In less t... See more

Company replied

Rated 5 out of 5 stars

Ms. Stacey Dorsey was a complete joy to work with. Her personality and professionalism made this an amazing experience. I'm most grateful for all she did to make this by far the best loan experien... See more

Company replied

Rated 5 out of 5 stars

My overall experience was good with Reprise Financial and will definitely be using them again. It only took one day to get approved for a loan and fully funded in 2 days. Thank you for giving me a ch... See more

Company replied


Company details

  1. #94 of 252 best companies in Non-Bank Financial Service
  2. #7 of 14 best companies in Car Finance and Loan Company
  3. #34 of 104 best companies in Financial Institution
  4. #34 of 85 best companies in Loan Agency

Written by the company

We were founded in 2012 with the belief that more people want a simple and reliable way to take back their finances or to get the funds they need for life’s unexpected events, emergencies, bill consolidation and much more. Reprise has funded over 2.7 billion dollars in loans to date which are served by our best-in-class customer service team members. In 2022, we rebranded as Reprise Financial as a symbol of this renewed commitment to our customers. In addition to being the best source for personal loans up to $25,000, we offer consumers financial tips and credit education so that they can take back control of their finances and gain not only the funding they deserve, but also financial knowledge and health along the way. Simple.Reliable.Reprise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23K reviews

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Rated 5 out of 5 stars

They helped me thru the application…

They helped me thru the application process and kept it opened till I could get the information I needed 2 complete. The staff was friendly and all the people I spoke 2 were able 2 help me. I was able 2 actually speak with a person instead of an Ai.

April 16, 2026
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Reply from Reprise Financial

We're happy to hear that our team supported you through the application process!

Rated 5 out of 5 stars

Everything about the application…

Everything about the application process all the way through to the end was so nice and very smooth!

April 21, 2026
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Reply from Reprise Financial

We appreciate you sharing your feedback!

Rated 3 out of 5 stars

Staff was friendly for the most part

Staff was friendly for the most part. I did however end up getting grumpy due to having to speak to so many different representatives. I got many different answers every time.

April 23, 2026
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Reply from Reprise Financial

Thank you for making us aware of your concerns. We take these reviews very seriously and your review has been researched internally. A member of our management team will be reaching out to further discuss your experience.

Rated 5 out of 5 stars

It was a great experience except you…

It was a great experience except you need a dedicated person for each client. I had at least 10 phone calls about my loan. I tried to be patient but they really need to check the computer before reaching out so many times. The staff I spoke with was fantastic

April 25, 2026
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Reply from Reprise Financial

Thank you for sharing your valuable feedback with us.

Rated 5 out of 5 stars

The representative was wonderful

The representative was wonderful! She helped me and was pleasant while doing it. Her kindness made all the difference.

April 2, 2026
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Reply from Reprise Financial

We appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

Easy process

Easy process. Received the loan when I really needed fast.

April 21, 2026
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Reply from Reprise Financial

We appreciate you sharing your feedback with us!

Rated 2 out of 5 stars

Not worth it - bait and switch lender.

I found you through a pre-approved Credit Karma loan offer. By the time I went through the process the interest rate doubled and so did the monthly payment. This feels extremely predatory, because by the time I realized that the loan didn’t match up with the offer you had already hard pulled my credit. So I was stuck taking the offer. That’s really annoying. If you can’t honor the pre approved offer from a partner, don’t offer it. This is the second time Credit Karma has made me “offers” through a “partner”, and I’m over it. I will never use Credit Karma, or their partners again. Thanks for funding me, but I feel burned and as soon as I can pay this loan or move this balance, I will.

April 21, 2026
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Reply from Reprise Financial

We’re sorry to hear about your experience and understand your frustration. As noted during the application process, preliminary offers are subject to change following a full credit assessment. We understand this can be disappointing and want to ensure your concerns are fully addressed. An agent will be reaching out to further discuss your concerns.

Rated 5 out of 5 stars

Very appreciative

Very appreciative. You all take care of your customers.

April 21, 2026
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Reply from Reprise Financial

We appreciate you taking the time to share your feedback, and we are so glad to hear that you had a positive experience with us!

Rated 5 out of 5 stars

Steve

It was a great experience going through the approval process. Reprise communicated with me through the entire loan application.

April 25, 2026
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Reply from Reprise Financial

We're happy to hear that you had a great experience!

Rated 5 out of 5 stars

The staff were knowledgeable and…

The staff were knowledgeable and courteous. Professionalism was greatly appreciated and give me the confidence that I was working with the best company possible.

April 25, 2026
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Reply from Reprise Financial

We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Great communication

Great communication through the whole process, making it easy and smooth!

April 25, 2026
Reprise Financial logo

Reply from Reprise Financial

We appreciate you sharing your feedback and are so happy to hear that you had a positive experience!

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