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Reptiles By Post Reviews 1,629

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, especially the live food, noting that items arrive healthy, fresh, and well-fed. Many consumers highlight the excellent packaging, ensuring products are secure and arrive in perfect condition. The ordering process is frequently described as easy, and the service is commended for its efficiency, reliability, and helpful communication regarding dispatch and delivery. However, some customers experienced issues with delivery, including delays, packages being left in unsuitable locations, or packages going missing. A few people also mentioned that some live food items arrived dead or in poor condition, with one instance of mealworms appearing unfed. Additionally, there were isolated reports of incorrect or incomplete orders, and one customer noted a lack of food for worms during transit.

What people talk about most

Product

Customers consistently note positive experiences with product quality and delivery. Reviewers frequently... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and quick delivery times.... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent condition of... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering, the clear... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service, noting... See more

Based on these reviews

Rated 5 out of 5 stars

Again another perfect order . Box labelled well , perfectly packaged . Bugs all alive. Will probably be a regular customer as my bearded dragon can’t get enough of the Dubia roaches 🤣

Company replied

Rated 5 out of 5 stars

this was my 1st order,i had been recommended by a friend who also buys from them. i was certainly impressed by the service and quick delivery and packing. all arrived in great condition. i will def... See more

Company replied

Rated 5 out of 5 stars

Order was easy to complete and the delivery was quick. Kept communication when the order was dispatched. So well packed couldn't believe it as have seen other pet shops boxes falling apart but was ser... See more

Company replied

Rated 5 out of 5 stars

Second review been using reptiles by post and cannot praise them enough, bugs come very healthy and well fed. Quantity you get more than enough for what you pay for. I won't go anywhere else now, def... See more

Company replied


Company details

  1. Reptile Store

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent service again from reptiles…

Excellent service again from reptiles buy post i ordered some mice for my snakes and they came still frozen which is fantastic and in excellent condition very well packaged with ice packs and the mice in excellent condition and very good quality to keep my snakes healthy while there growing top marks reptiles buy post amazing service

April 15, 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Ordered turtle food pellets and they arrived in perfect condition. Delivery was impressively fast — ordered Monday, arrived Tuesday. Great packaging, excellent price, and my turtles are loving it. Will definitely order again

April 15, 2026
Rated 1 out of 5 stars

My order was dead

April 16, 2026
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Reply from Reptiles By Post

Hi Stephen, really sorry to hear this. Can't see any messages from you on our system, so if you'd like to email us at info@reptilesbypost.com we would love the opportunity to put this right for you. Thanks.

Rated 5 out of 5 stars

Happy …

Very happy with the delivery service and the health of live food ordering was easy and service brilliant

April 14, 2026
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Reply from Reptiles By Post

Thank You, Mandy

Rated 5 out of 5 stars

Perfect!

Perfect! Quick delivery and packaged well! Not 1 dead Dubia!! Will be buying from you in future no more trips to pets at home.

April 14, 2026
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Reply from Reptiles By Post

Thank You

Rated 5 out of 5 stars

As always - Thanks again!

As always. Reptiles by Post provided super responsive service and supplied lovely healthy active crickets quickly and efficiently.

April 13, 2026
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Reply from Reptiles By Post

Thank You, Susan

Rated 1 out of 5 stars

You wrote that if the order is my by…

You wrote that if the order is my by 14.00pm the delivery will come next day. I made an order at 13:40 and paid for the next day delivery until 12.00 but the order came in two days only. Very dissapointing.

April 13, 2026
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Reply from Reptiles By Post

Hi Anna, I think there has been some confusion here. As you ordered before 1pm on Sunday, we shipped on Monday which is in line with our dispatch schedule. Your order was then delivered to you on Tuesday. The delivery which you paid for was 'DPD By 12', which means that your order will arrive before 12pm the day after we ship it, which it did. For future reference, our dispatch schedule can be found on our website, and on your order confirmation email. Please email our customer service team at info@reptilesbypost.com if you have any further concerns or queries. Thank you!

Rated 5 out of 5 stars

First order and very happy customer

First order and very happy customer. Delivered promptly and well packaged. Hoppers and roaches are a great size, very healthy and my Rankin dragon loves them ❤️

April 13, 2026
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Reply from Reptiles By Post

Thank You, Ashley

Rated 5 out of 5 stars

Excellent

As always, fast delivery & very healthy flies & mealworm,& a large quantity for a very reasonable price

April 11, 2026
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Reply from Reptiles By Post

Thank You, Sharon

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