ReservationClubs 

Horrible experience! Tickets were booked at the end of May. On the day of travel, we did not have a seat on the plane although we were informed (with confirmation) our flight was approved. Asked for refund and the policy states 5 to 7 billing cycles to return. SCAM! Do not use.

This company is awful. It was less than 24 hours until my flight, and they gave me my tickets at the very last second after I called them and asked all morning.I am a wreck! So nerve-racking to get your tickets last minute. I do not recommend using this agency. I will never use them again. In addition, I found the Customer Service to be condescending and rude.

Reservation Club was absolutely horrible!!! I believe the employees know they are screwing people and families over but they don’t care because they’re on commission.
I bought two way tickets for me, my husband and our four kids. When I bought the tickets I specifically asked them if we would be on standby and they promised me that we were on the flight and not to worry. I would have NEVER had my four kids on stand by. They sent us boarding passes and we got all the way through security and to the gate before the airline told us our tickets had been canceled. I had to take my kids home until we actually got a flight on the 6th.
On the way home was even worse. I had to drag my four kids through the airport again only to be denied again. I had to uber everyone there a hotel and didn’t actually get other boarding passes until 10am when we were supposed to catch 12:30 flight!! We ran through the airport again only to be denied at the gate. This time claiming fraud. They found another and were denied for the third time! I then gave up and paid$3400 to get my family home. We got home at 4:00am on Saturday morning. Two days after we were supposed to be home. It was absolutely horrific. I want to tell the world how horrible Reservation Club really is.

I have been in houston, caring for my 88 year young mother after shoulder replacement surgery. I have had to change my return flight to Florida several times since this recovery journey began 2 months ago. Bruce Wilson has been a blessing multiple times with his compassion and overwhelming kindness in accommodating my needs! This has been quite difficult at times for both my mother and myself and Bruce, bless his heart, was one of the brightest lights for us. You have a rock star employee in Mr. Wilson .... treat him as well as he treats your customers .... you will have great success! Thank you again, Bruce ... you will forever be in my prayers! God bless you and yours!!
Sincerely,
Vickie Boyd-Brammer

They are great. They deliver on time and precise. I can trust their services especially Jason who attended to me.

Bruce Wilson was excellent. He helped me find a flight last minute and give me options for a flight that literally departed with an hours of our phone call. I had a lot of stress over the situation and Bruce did a fantastic job of Ing the process.

PLEASEEEE DONT BOOK WITH THEM THEY CANCELED MY FLIGHT 20 minutes before AND TOLD me pretty much good luck

They issue my ticket 2hours before the flight so I have to take different flights at a later time. Never buy the to ticket from them . Cannot be trusted

Whatever you do do not book your flights with this company they are a scam and are fraudulent. We booked a round-trip ticket from Detroit to Pensacola, Florida, and got a good deal on discounted tickets. Everything went fine on the way down. But on the way back home when we got to Pensacola airport, there were no boarding passes to be found for both my me and my husband‘s name. The company had booked us within incorrect spelling of our names and incorrect dates of birth for both of us and we had no tickets so we had to pay top dollar to SOUTHWEST AIRLINES to get return tickets to go back to Detroit Michigan we have resolved some of the problem with reservations club. We did have a time change also and they charge me an extra $220 for that and after arguing with them, they gave us that amount of money back and they gave us the amount of the return ticket, which we had already purchased at the discount price. They gave us status a credit but we were still out the high price of $738 to fly on Southwest from Pensacola, Florida to Detroit Michigan. We’re going to file a police report and FDIC REPORT ON THESE GUYS THEY ARE NOT LEGITIMATE. PLEASE DO NOT BOOK YOUR TICKETS WITH THEM. YOU WILL GET SCAMMED. I CRIED FOR FOUR HOURS IN THE PENSACOLA AIRPORT WAITING TO GET TICKETS SO THAT WE COULD RETURN HOME TALK ABOUT STRESS AND ANXIETY BOOK THROUGH EXPEDIA OR CHEAP AIR OR THE AIRLINE WEBSITES THEMSELVES PLEASE PLEASE PLEASE PLEASE DO NOT BOOK WITH THIS COMPANY. THANK YOU.

I have them a 4 because while our tickets were honored and we got to and from where we planned, they got my birthday wrong which caused much delay going both ways and they sent the confirmation at midnight before we were to fly out. That was so stressful but overall the trip was a success and because of them I was able to visit my grandkids because the cost for two people was the cost of one ticket super last minute so I’m grateful. I probably would not use them again because the last minute confirmation is too stressful but it was okay for this trip.

It's 9 hours before my flight I still haven't received my ticket

Terrible company, it's a bait and switch scam. They say they're holding your reservation for 15 or 20 minutes but I booked well before my time ended and 2 seconds later they were already emailing and calling me saying that price was booked and I would have to pay way more than what I chose to book at. They quoted $1,600 but they could let me fly for half of that at 800 that's 300 more dollars then I chose my flight price that's why I chose this flight. Terrible customer service they know what they're doing and it's really sad that they're trying to scam people like this.

This place is a joke. Do not book with them! I booked a flight, never got a final confirmation nor contacted by a representative. Then when I call, they say it’s no longer available, but they can book me a new flight at a discounted price, but more expensive than what I initially signed up for.

I decided to go ahead and rebook only because that price was cheaper than what I was finding online. I should have just ended it had I known the chaos and stress I’d soon be facing.

Flight got booked and paid for. They ensured I was all set and that I’ll be receiving my confirmation and boarding pass the day before my flight. SKETCHY AF! They said it’s their policy but not to worry. The day arrived, and Sue enough no confirmation. Come to find out American Airlines (my flight I thought was already booked) no longer wanted to work with this shit agency and I don’t blame them. Talked to “a supervisor” named Paul Walter and told me he was going to help me out. Found Southwest airline flights leaving the same day and I would have my boarding pass that day if I decide to move forward. I was explicitly told I would receive my booking confirmation, boarding pass, and complete flight details by 10:00 PM today. I have received absolutely nothing. At this point, I am demanding an immediate refund.

This entire experience has been beyond unacceptable. I have been rerouted countless times, placed on hold repeatedly for extended periods, and disconnected multiple times without resolution. No one has provided any real assistance, and I have been given nothing but false information and empty promises from your agency.

I booked and paid for specific flights and made reservations and travel arrangements based on those confirmed itineraries. Now, just hours before my departure, I am left without any flight information whatsoever and no clear answers from your company. Because of your negligence and lack of communication, it is now too late for me to properly rearrange the plans I already made for this trip.

This agency has completely wasted my time, caused unnecessary stress, and handled this situation in an incredibly unprofessional manner. I will never book through this company again, and id advice you to do the same. I didn’t look up reviews before hand so this is on me. Don’t waste your time with these people and agency.

They got me the best price possible for the last minute trip, best option is to call and speak with a representative . I received my confirmation me and my family are back from our trip . I was very skeptical and questioned if whether or not I was being scammed they were patient and assured me everything was good . Thank you !!!

I really enjoyed the great customer service with Bruce Wilson, he was very knowledgeable, friendly, patient and helpful with my travel arrangements.

I booked with them and I’ll do it again. I got my flights about 20 hours before my plane my check in. Communication was pretty good. I was worried about the bad reviews but I got both my flights like they said I would. I would high recommend talking to who ever is in charge of your flights. Bruce helped me and everything worked great. I will be using them again.

I had a great experience booking my flight through Reservation Club. Marvin Gomes assisted me throughout the entire process on WhatsApp, and his service was outstanding. He was responsive, professional, and made everything smooth and stress-free. Highly recommend their service, especially if you get help from Marvin!

⚠️ DO NOT BOOK WITH RESERVATION CLUBS ⚠️

I had a very bad experience with this company. I booked a flight, my card was charged, and I was given a “booking reference number,” but no actual ticket was ever issued.

My flight was scheduled for the next day, and despite the urgency, I never received a valid e-ticket or airline confirmation. When I reviewed the email carefully, it clearly stated that the booking was still “in progress” and not guaranteed until ticketed, which means I never had a real flight.

This is extremely misleading and unacceptable, especially when customers are traveling with limited time. Charging a customer without issuing a confirmed ticket puts people at risk of missing important trips.

I had to contact my bank to dispute the charge and make last-minute travel arrangements on my own.

❌ No real confirmation❌ No e-ticket❌ Poor communication❌ High risk of losing your trip

I strongly recommend booking directly with the airline and avoiding third-party agencies like this one.

Very disappointed

I booked my trip February 26. I got to the airport and was told that they had canceled my flight and they rebooked me for 7am the next morning. My family and I get there and was told that the representative kept canceling the credit card. Southwest spoke to them and questioned why there was another name filed on the credit card. After missing the flight and booking again, it was finally discovered that I had been scammed. Max and Paul (supervisors) told me that everything was good. The airline wanted me to pay over $2000 for our new flight. Max heard this. I was beyond furious, I was embarrassed, humiliated, and disappointed. My family and I had been in the airport for over 24 hours. There’s absolutely no way I would recommend this booking for anyone. The Attorney General will be called.

The woman who helped me was named Hazel and she was the most calm, understanding, and patient representative I've ever had the pleasure of conversating with. When I was being stupid and interrupting and not understanding she went out of her way to repeat the same things over and over to help me understand in a respectful voice and tone. She kept a soothing, professional, melodious voice the whole time and made the +40min call seem to fly by. And top of that helped me find a better flight when she didnt have to. I hope she gets the appropriate praise from her higher ups for making the most out of a job im sure is super annoying 🙏. I hope she knows I am extremely grateful for the help.