On arrival, we found the registration desk clerk a little confused in not being able to find our reservation. It took a while for him to find it, but were happy that he put us in a wheelchair accessi... See more
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Review summary
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Reviews shaping this summary
Requested the day before that our family be in a room next to us, the lady in the am said absolutely, but after 3 pm. When we went down at 3 the man at the desk said sorry we can’t make any promises... See more
It was a bit difficult to verify that I had even successfully made the reservation. It would be nice to get an update as you go that you have finished step 1 and are in step 2... and then you have s... See more
Your advertised price is obviously a teaser. By the time you add the resort fee and the taxes the price has doubled. And I haven’t even parked my car yet… Nevertheless you have a nice hotel
Company details
Written by the company
Reservation Desk is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, Reservation Desk is here to prioritize a personalized, reliable, and secure booking experience for every traveler.
Contact info
4700 W Daybreak Parkway, Suite 100N, 84009, South Jordan, United States
- 833-456-0685
- support@reservationdesk.com
- reservationdesk.com
3.7
Average
35K reviews
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I always book a hotel that has free…
I always book a hotel that has free full breakfast to save money while traveling. I stayed April 10-11. Went to get breakfast and coffee at 7:30 AM on April 11th and the front desk was closing up the breakfast area because there was no food and no coffee. Her reasoning was nobody to take care of it. She certainly had the time to be on her phone though. Very disappointing.
April 11, 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
A stress-free way to book your hotel
You have provided a stress-free way to book a hotel and great options to pay. I will definitely use your services in the future.
April 28, 2026
Reply from Reservation Desk
Welcome back! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience with every booking. Thank you for choosing Reservation Desk!
It was easy to book.
April 27, 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Very easy to complete our reservation.
April 27, 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated and helps us continually improve our platform. We look forward to your next booking with us!
I had a good experience with my…
I had a good experience with my reservation, but I requested a callback phone call for some more information and never received one!
April 27, 2026
Reply from Reservation Desk
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
I was booking a hotel from the actual…
I was booking a hotel from the actual hotel and was directed to this site and was charged an additional 80.00 then was stated the charge. In the future I will definitely be more careful especially when this site pops up not to accept but delete and report as scam.
April 27, 2026
Reply from Reservation Desk
Thank you for your review. We understand how frustrating changing rates can be and sincerely apologize for any inconvenience. Because room rates are dynamic, they fluctuate based on demand and availability. Please know you received the best rate available at the time of booking. If you have further questions or need assistance with your reservation, please don't hesitate to contact our support team at support@reservationdesk.com. We're here to help!
Reply from Reservation Desk
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Thank you for us to stayed overnight at…
Thank you for us to stayed overnight at Hampton Inn by Hilton in Fort Saskatchewan. It was a very nice room with comfort zone more peaceful and quiet. We liked it to use walk in shower. It's so neatly to use the shower.
April 23, 2026
Reply from Reservation Desk
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
Receives proper information
Receives proper information; all went as expected thank you
April 27, 2026
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We're happy to know you had a positive experience with us. Your feedback is always important, and we appreciate that you chose to book with us. We look forward to your next booking and the opportunity to continue exceeding your expectations.
I was under the impression that I was…
I was under the impression that I was booking a different hotel. now im stuck with a reservation i don't really want. I feel i was decived. its awful the way you programmed this. I will never use your service again.
April 27, 2026
Reply from Reservation Desk
Thank you for sharing your review. We're sorry for any confusion between our booking service and the hotel. Reservation Desk is an online travel agency that provides booking services for over 200,000 hotels worldwide, but we are not affiliated with the hotel itself. Thank you for booking with us. If you need further assistance with your reservation, please feel free to contact our support team at support@reservationdesk.com. We're here to help!
Question about credit card charge
The service seemed fine, but I am surprised to see that my credit card will get charged now rather than it just holding the room as has been the case when I have reserved rooms with other apps or with the hotel directly.
If I do end up cancelling, will the card get reimbursed?
April 27, 2026
Reply from Reservation Desk
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
web site was easy to use
April 28, 2026
Reply from Reservation Desk
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Where do I begin?
Where do I begin?
- Room wasn't ready... at 7PM
- Pool area had junk sitting near the pool. Quite uninviting
- Outlet covers were loose and lacked grip
- Toilet malfunctioned (Although repair service was timely.)
- Interior renovation noise was annoying
- Their response to all this? "How about a few extra reward points for a future stay?" Amazing!
March 17, 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
Refundable reservation showed up as Non-refundable on my receipt
The booking process was good, as in it was easy to select a room. But I knocked off two stars for the reason that the room I selected said it was a refundable reservation, and then once I'd completed the reservation my receipt showed the reservation was non-refundable. I had paid extra for the option to refund in case I am unable to make the trip, so I was disappointed with that, especially since hotel rates are not cheap these days.
April 26, 2026
Reply from Reservation Desk
Thank you for reaching out. We understand how frustrating this situation can be and sincerely apologize for any inconvenience caused. As an online travel agency, our cancellation policies vary depending on the hotel. Each property sets its own terms and conditions for reservations, and in many cases, nonrefundable bookings are offered to provide customers with special rates. We're sorry if this wasn't clear when booking. If you need further assistance with your reservation, please contact us at support@reservationdesk.com. We're here to help!
Reply from Reservation Desk
Thank you for taking the time to leave us a review. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated and helps us continually improve our platform. We look forward to your next booking with us!
Reply from Reservation Desk
Thank you for your review. We sincerely apologize for any inconvenience or frustration you've experienced. As an online travel agency, we're required to follow the terms, conditions, and cancellation policies of the hotels in our booking system. These policies are outlined during the booking process, whether you book online or over the phone. We apologize if this information was unclear to you. If you have additional questions or need assistance with your reservation, please don't hesitate to contact us at support@reservationdesk.com. We're here to help!
I was looking for a room within my price range.
I was looking for a room within my desired price range but unable to find one. When I called, I was connected with ERICK. The first motel I asked about was above my budget so I was about to hang up when he offered to look for other motels within my desired range. He was able to find one that I eventually booked. I used to work in Total Quality and very much appreciated his customer service and patience. Get more trained like him!
April 27, 2026
Unprompted review
Reply from Reservation Desk
We're happy to hear that you had a positive experience. We appreciate you acknowledging our agents. We hope you have a great stay!
i was there today .monday april 27.
i was there today .monday april 27.. was playingntheslots when they announced a machingo tournament..i played..it was 3pm..i cam in 3rd..they said i had to wait till 6 to get the prize..never did the prmotion desk EVER say i WASNT guaenteedthe prize..or i could be bumped in standing..so ok..im in line for $70.00 in dnning credit..so i wait around till 6..mibd you ive alreadyspent $300.00 in the slots..regardless..so 6pm rolls around i wait fr my name to be called..i go to promotions and the said i got bumped to #28..really w.t.f...you said i won and ad to wait around till 6pm...I felt cheated..decieved and tought how scadoulous..had i been told at 3pm that i want promised the prize..I WOULDNT HAVE STAYED THAT LONG..how are you going to make this right LUCKY EAGLE ? ?,AND NO..$20-30 DOLLARS OF FREE PLAY WONT CUT IT..WHST A RIP OFF..dewayne mickelson
April 27, 2026
Unprompted review
Reply from Reservation Desk
We’re sorry to learn about the difficulties you experienced at this hotel or casino. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel’s front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.
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