Not the best service, waited 40mins in queue at terminal counter desk to be seen and then another 15-20mins to do paperwork at the terminal. Went over to car pick office to collect car, no on at co... See more
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Review summary
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Reviews shaping this summary
Had a bit of a rough start with my booking , didn't get a confirmation email and my credit card got charged without confirmation. Had to get in touch with Hertz directly to verify that the booking was... See more
Company replied
Rented a car for Lamezia Terme Airport. Easy to use website. But the reseveration did not smoothly process between ReservAway and Hertz. Had to fill out a handwritten contract in italian at the counte... See more
Company replied
First the positive: -great price and helpful team Not so good: -confirmation / voucher received only after contacting the helpline via chat-so I received it 2days before the rental. As the renta... See more
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Company details
Written by the company
Reservaway.com is the ultimate destination for those seeking a comprehensive and transparent car rental experience. As the only platform offering a true comparison across all major rental companies, we ensure you find the perfect vehicle to meet your unique needs. Our offerings include flexible cancellation options and a range of add-ons to tailor your rental experience. With our commitment to upfront pricing and no hidden fees, plus 24/7 customer support, Reservaway.com makes renting a car seamless, reliable, and perfectly suited to your travel plans. Discover a car rental service that goes above and beyond, delivering the best value and the highest level of customer satisfaction. Whether you're planning a weekend getaway or a business trip, Reservaway.com is here to ensure your rental experience is as smooth and stress-free as possible. Choose Reservaway.com for a car rental experience that's as transparent as it is convenient.
Contact info
Lynnfield house, WA144DZ, Altrincham, United Kingdom
- support@reservaway.com
- reservaway.com
3.2
Average
208 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from ReservAway.com
Thank you for taking the time to give us your feedback. We’re glad you enjoyed our pricing and selection.
The ReservAway Team 🙂
Fast and economical
January 8, 2026
Reply from ReservAway.com
Thats great to hear & thank you for your feedback William.
The ReservAway Team 🙂
We booked our carhire through you with…
We booked our carhire through you with ClickRent. They are criminals who make false damage accusations against yours and their customers. You are complicate in this criminal activity by advertising them.
January 3, 2026
Reply from ReservAway.com
Thank you for taking the time to share your experience, and we’re genuinely sorry to hear how upsetting this situation has been for you.
We want to reassure you that we are already in direct contact with ClickRent regarding your case and are currently reviewing all documentation, including the evidence you’ve provided. Our aim is simply to ensure that everything is assessed fairly and accurately.
While we work with a wide range of rental partners, we always take customer feedback seriously, and situations like this are fully investigated. We’re committed to supporting you through the process and will update you directly as soon as we receive further information from the supplier.
Thank you for your patience while we continue to look into this for you.
- ReservAway Support Team :)
We had to wait for2 hours to get a car
We had to wait for2 hours to get a car! The rental group you booked us with, acted like they didn’t even have our reservation. Won’t be using your company again.
January 2, 2026
Reply from ReservAway.com
Thank you for bringing this to our attention. We sincerely apologise for the long wait and the frustration you experienced at the rental counter.
This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been to feel that your reservation seemed as if it was not properly recognised. Your feedback has been escalated to our partner team for review so we can address what went wrong and work to prevent this from happening in the future.
We appreciate you sharing your experience and regret the inconvenience caused.
The ReservAway Team 🙂
Easy reservation and great price
Used Skyscanner to search for rental car in US/Philadelphia. ReservAway offered best price. Navigating the website to make the reservation was easy. Prepayment was required, but flexible cancelation policy made it an easy decision to complete booking. No issue with email communication and confirmation. Car pick up was easy as well. Thrifty car rental has merged with Hertz rental car in Philadelphia. That was not stated in reservation, so rental car pick up shuttle was a little confusing. But all was fine
January 9, 2026
Unprompted review
Reply from ReservAway.com
We’re glad to hear that you found the best price with ReservAway and that the booking process, communication, and car pickup went smoothly. We appreciate you noting the confusion regarding the rental brand merger and shuttle information, and we’ll take this feedback into account to improve clarity for future customers. Thank you for choosing us, and we hope to assist you again.
The ReservAway Team 🙂
The price was great
The price was great - but the wait to even get to the counter to pick up the rental car was way too long so I paid extra and didn’t even get the car from this rental. I went back to my usual rental car agency and picked up my car and was able to enjoy my time on a short trip rather than wait in a long line.
January 2, 2026
Reply from ReservAway.com
Thank you for sharing your experience. We’re glad to hear that you found our pricing competitive, but we’re truly sorry about the long wait at the counter and the inconvenience it caused, especially during a short trip. We understand how valuable your time is, and your feedback has been shared with our partners to help improve the pickup experience. We appreciate you bringing this to our attention.
The ReservAway Team 🙂
A number of people say the savings make…
A number of people say the savings make it worth using, especially for airport rentals.
January 9, 2026
Unprompted review
Reply from ReservAway.com
Thank you for sharing this insight. We’re glad to know that the saving, particularly for airport rentals as are a valuable benefit for our customers. We appreciate your feedback.
The ReservAway Team 🙂
Best price
Best price offer found in REservAway and the communication was excellent, Highly recommneded
January 1, 2026
Reply from ReservAway.com
Thank you for your feedback. We’re pleased to hear that you found the best price with ReservAway and that our communication met your expectations. Your recommendation is greatly appreciated.
The ReservAway Team 🙂
ReservAway.com is very good and legit
ReservAway.com is very good and legit. I really like their services and trust them.
June 1, 2025
Unprompted review
Reply from ReservAway.com
Thank you for your feedback. We’re glad to hear that you trust ReservAway.com and are happy with our services. Your confidence means a lot to us.
The ReservAway Team 🙂
Smooth Booking Experience & Great Support
I recently used Reservaway to book a last-minute trip and was genuinely impressed. The website was easy to navigate, the prices were competitive, and my booking was confirmed instantly. I had one small question and their support team responded quickly and clearly. Everything went smoothly from start to finish.
January 6, 2026
Unprompted review
Reply from ReservAway.com
Thank you for sharing your experience. Its great to hear that booking your last-minute trip with ReservAway was smooth and hassle-free, from easy navigation and competitive pricing to quick confirmation and responsive support. We truly appreciate your feedback and look forward to assisting you again.
The ReservAway Team :)
The online reservation process did not…
The online reservation process did not allow me to add essential options such as insurance, a child safety seat, or an additional driver.
Because of this, I had to arrange everything at the rental counter, which caused unnecessary stress, delays, and very high extra costs. These options should be clearly available during the booking process to avoid unpleasant surprises at pick-up.
Overall, this was a frustrating experience and needs improvement.
December 14, 2025
Reply from ReservAway.com
Hi Victor,
Thats quite a surprise to us as the optional extras should be clearly be presented to you on the booking journey. We will be looking into this immediately and apologise for any stress/delays caused. Please could you email support@reservaway.com with your booking reference number and name you booked with? Also including the destination you we traveling to.
The ReservAway Team :)
It was smooth process but the service…
It was smooth process but the service agent didn’t do well . Car is dirty covered in mud . But the reservation and getting the car was easy
January 4, 2026
Reply from ReservAway.com
Thank you for your feedback Shaymaa.
We’re glad to hear that the reservation process and vehicle pickup were smooth and easy. However, we sincerely apologise that the vehicle did not meet our cleanliness standards and that your interaction with the service agent fell short. This is not the experience we aim to provide, and your comments have been shared with the appropriate team for improvement.
We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
The ReservAway Team :)
very professionnel and kind.
January 3, 2026
Reply from ReservAway.com
Thank you very much for your kind words!
The ReservAway Team :)
I had a very bad experience for my…
I had a very bad experience for my first time car rental. I have rented a van before and it all went smooth no issues. I was not able to get the car due to not having a credit card and address not checking out ( explained by the advisor at Enterprise Aberdeen airport). I was happy to pay the £500 deposit, but that was not acceptable. Then I was told because thief’s target airport car rentals they would need a credit card.
Next thing is address issue, iv lived at the same address 11 years, the guy didn’t even try to do anything to find out what the issue was, he just told me I wouldn’t be able to get a car from them.
So someone flying in from another country can easy book a car but someone living here gets told due to thefts you can’t rent.
Such a disappointing experience.
I rented a car from Arnold Clark in Aberdeen the same day with no issues , address checked ✅ like it should, so what ever the issue was , it made my experience unpleasant.
Also, not everyone wants a credit card just to rent a car, I am sure the can be alternatives in place.
January 2, 2026
Reply from ReservAway.com
We’re really sorry to hear about your experience at the Enterprise Aberdeen Airport location. The decision not to release the vehicle was made by the supplier based on their own policies, but we completely understand how frustrating this must have been for you.
This isn’t the level of service we want for our customers, and we’ll be following up with the supplier to understand what happened.
If you need any help with your booking or have any questions, please feel free to contact us at support@reservaway.com.
ReservAway Support Team :)
Confirmation/Voucher received 2days before rental causes uncertainty
First the positive:
-great price and helpful team
Not so good:
-confirmation / voucher received only after contacting the helpline via chat-so I received it 2days before the rental. As the rental was abroad it felt very uncertain
-at the rental station, the requested rental price was over 100Euros higher than named in the voucher-very time consuming discussions at the rental station finally fixed it. Not helpful after 20hours of travelling.
December 20, 2025
Reply from ReservAway.com
Thank you for sharing your detailed feedback JD.
We’re pleased to hear that you found our pricing competitive and our team helpful. However, we sincerely apologise for the uncertainty caused by the delayed confirmation and voucher, especially given that your rental was abroad.
We also regret the discrepancy between the voucher price and the amount initially requested at the rental station, as well as the inconvenience and added stress this caused after a long journey. This is certainly not the experience we want for our customers. Your comments have been shared with the relevant teams so we can improve our communication and pricing consistency. We appreciate your patience and hope to provide a smoother experience next time.
The ReservAway Team :)
Awful experience with these completely…
Awful experience with these completely ruined my holiday. Was initially impressed with the reasonable price etc to get to the car rental office and all hidden charges and unexpected deposits was being charged to me. After waiting in the Que for 2 hours I had to leave without a car ruining my holiday and leaving me with no transport for my elderly and disabled mum. And also out of pocket with no car
January 2, 2026
Unprompted review
Reply from ReservAway.com
We’re really sorry to hear about your experience and the inconvenience this caused during your trip. This is not the type of service we want for our customers.
We’d like to look into your reservation and understand what happened with the supplier. Could you please contact us at support@reservaway.com so we can review your case and help you further?
ReservAway Support Team :)
They was not even there!!!!
Booked a car and when we come to the pick up at Dublin's airport, surprise, they were closed!!! Just like that
They close 3 hours before we landed, so respect loss. We hade to take a taxi to the hotel instead.
January 1, 2026
Unprompted review
Reply from ReservAway.com
We’re really sorry to hear that the rental desk was closed when you arrived - that’s incredibly frustrating and not the experience we want for our customers.
We’d like to look into your reservation and understand what happened with the supplier. Could you please contact us at support@reservaway.com so we can review this and help you further?
ReservAway Support Team :)
DO NOT BOOK!
DO NOT BOOK!! Fully paid and did not get a car!!! At the Thriftys (Orlando airport) they ran out of cars for all the customers at 2am and told us they would reimburse our Ubers to and back from our hotels. The next day, again they had NO cars!! Told us to come back the next day again and they really didn’t care how much it interrupted our trip to the theme parks with our young ones. The customer service was AWFUL, what a painfully frustrating experience. We decided to go into the garage and managed to talk to a lady from Hertz who gave us a car right away. Of course, the $150 in Uber rides was not covered, apparently bc we paid for our rental in full they can’t give us money back or cover the days we didn’t have the car. LIARS and CROOKS.
December 30, 2025
Unprompted review
Reply from ReservAway.com
We’re really sorry to hear about the experience you had at the Thrifty Orlando location - that sounds incredibly stressful, especially while travelling with young children. This is not the level of service we want for our customers.
We’d like to review your reservation and speak with the supplier about what happened. Could you please contact us at support@reservaway.com so we can look into this further and assist you directly?
ReservAway Support Team :)
I’ve used several transport companies…
Overall a good experience. The car was in good condition and the price matched what I booked. Pickup took a bit longer than expected, but nothing serious
January 16, 2025
Reply from ReservAway.com
Hi Emma,
We are glad that we provided a service throughout that met your expectations. We hope to assist you again on your next adventure!
The ReservAway Team :)
Very good service with great support…
Very good service with great support from the staff at ground. Looking forward again
January 1, 2026
Reply from ReservAway.com
Thank you for your kind feedback. We’re pleased to hear that you received very good service and strong support from our ground staff. We truly appreciate your comments and look forward to welcoming you again in the future.
The ReservAway Team :)
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