ReserveBar has stolen money from me. My order was cancelled because they didn't really have item they have listed on website (item still online to purchase) ReserveBar broke my amount of transaction... See more
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The worst vendor I've ever seen. Ordered bottles for several clients as gifts using many different vendors. All but the reservebar order showed up smoothly. Been four weeks, tracking shows nothing. Cu... See more
Ordered 7 bottles in good faith, only 4 were delivered, EM from them saying everything has been delivered, link to CS if there is a problem and 4 requests later for the missing 3 bottles have been una... See more
Could use less promotional material. Y'all send so much once you have someone's contact info it kind of makes people have instantaneous regret. You have to get to the webpage to sign up babes, we kno... See more
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Company details
Written by the company
Buy premium liquor and wine for any occasion. Gift a custom engraved bottle of bourbon, scotch, whiskey, tequila, wine and more. Good Spirits. Delivered.
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1.7
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ordered 7 bottles in good faith
Ordered 7 bottles in good faith, only 4 were delivered, EM from them saying everything has been delivered, link to CS if there is a problem and 4 requests later for the missing 3 bottles have been unanswered. Reported purchase as fraud to CC company and remember the mantra, "if it's too good to be true....." Avoid these fly by night scammers, you can do better!
December 23, 2023
Unprompted review
Ordered $600 worth of spirits from…
Ordered $600 worth of spirits from them. It has been 10 days, and I am one state away (typically shipping between these states takes 2-3 days). The delivery has been reschedule twice. There is no one to talk to about it. If I could give negative stars I would.
December 26, 2023
Unprompted review
Placed two orders still have not…
Placed two orders still have not received one order they shipped wrong order and we have not had any response from customer service. As far as I am concerned this company is nothing but a rip off
November 29, 2023
Unprompted review
I received the wrong item
I received the wrong item. Took forever for the real item to arrive. WORST experience ever. PLEASE SAVE YOURSELF... DO NOT ORDER FROM THEM
December 2, 2023
Unprompted review
Stay away. Bait and switch
Like others have stated and I should have read. I ordered a bottle it had listed for 160.62, it was charged to my card and said it would ship in a couple of days. after weeks I sent an email, it wasnt "answered" just a copy paste return that didnt answer any of my questions. The next day it said my order was coming but running late, the day after that I got an email saying they could not fill my order with the original supplier and to reorder, now its over 1000 dollars for the same exact bottle... and I will have to wait a week for the refund.
November 15, 2023
Unprompted review
Inaccurate Advertised Pricing
Reserve bar advertises many bottles, such as "Old Rip Van Winkle 10 Year Kentucky Straight Bourbon Whiskey," starting at $520. I emailed the company and asked which area and or vendor actually sells this bottle at this price, and they refused to provide me with the information. I have tried zip codes in all 50 states but have not found the bottle for under $750. If ReserveBar.com advertises something on its site and cannot provide the source or access to the stated price, that seems dishonest, and being a third party is not an excuse for not being able to explain the pricing shown on its own site. This appears to be a false bait to get people on the site to show a higher price to the customer when their zip code is entered. At the very least, it is an actively ignorant record of their own vendors, which I don't think is the case and certainly not an excuse.
September 30, 2023
Unprompted review
Reply from ReserveBar
We appreciate you reaching out, Micah! I apologize for any confusion. As our team mentioned, we work with hundreds of retailers across the United States who fulfill orders and product availability and pricing vary by an exact address.
I can assure you the 'starting at' price is not a bait and switch practice, but will show the lowest price across all retailers if a delivery address is not entered. When an address is entered, our algorithm will display the selected retailer and their price.
Looking into this further, it seems the $520 price is pulling from an inventory feed that should not be active in our system. Thank you for bringing this to our attention so our Tech Team can take the next step to fix any issues!
Kudos to Meagan G
Meagan G. is the best. She worked with me to find a difficult to find bourbon without the extremely high secondary markup. Had found out that the service didn't ship to my home state but we were able to find a suitable alternative. Reserve Bar has made me a new loyal customer.
September 21, 2023
Great experience
Great experience, customer service was excellent they made sure to get me my product quick and safely! Highly consider using reserve bar for all your needs!
September 14, 2023
excellent
Lots of small complications but customer service took excellent care of me.
September 12, 2023
Don’t buy from this company they have…
Don’t buy from this company they have zero customer service
September 25, 2023
Unprompted review
Great customer service
Great customer service. I highly recommend buying from this company!
August 31, 2023
My experience was amazing
My experience was amazing. M. Gerosa had unbelievably good customer service.
10/10 - would shop here again
August 30, 2023
Great customer experience and will…
Great customer experience and will definitely shop again!
August 29, 2023
Caitlin did a great job making sure my…
Caitlin did a great job making sure my transaction was completed. She went the extra mile. Please recognize her for her professionalism. Thank you!
August 29, 2023
Great Service!
Meagan was so helpful in assisting me with the engraving on my bottle of bourbon. I would highly recommend ReserveBar!
August 28, 2023
Honestly a great experience
Honestly a great experience. Megan messaged me and had let me know that I could order the bottle after it had been sold out or out of stock. And she made everything special and so easy once I could order it. I really appreciate her services and made me look out for more product in the future.
August 28, 2023
I made an order and it stated that I…
I made an order and it stated that I would receive shipping information within 2-3 business days, however, that was 3 weeks ago and now I got an email that stated they did not know when or if it would ship.
August 24, 2023
great customer service
Caitlin went above and beyond to make sure
that the bottle I ordered was sent.
She kept me informed each step of the way.
August 23, 2023
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