JLL Reviews 

2,368
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great overall experience with this company. Many customers frequently praise the dedicated staff and letting agents for being exceptionally professional, friendly, and deeply supportive throughout their entire tenancy periods. People often note that experienced property managers handle routine maintenance issues, complex queries, and urgent repairs very quickly and efficiently. Some reviewers were not happy with the poor communication and remarkably slow response times experienced with specific property agents. Consumers additionally mentioned frustrating instances of delayed replies, inconsistent information provided during phone calls, and a noticeable lack of follow-up on important matters.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, responsiveness, and... See more

Service

People report positive experiences with service, highlighting the consistent professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are consistently... See more

Response time

Consumers find response times to be positive, highlighting exceptional helpfulness and prompt communication... See more

User experience

Customers had positive experiences with user experience, finding the entire process from enquiry to move-in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m hugely appreciative of my property manager, Paige Waller. She provides professional and timely advice which gives me immense peace of mind to leave the property in her good hands. Her pro-active... See more

Company replied

Rated 5 out of 5 stars

Zakariya was very professional and supportive during our stay, in a flat managed by JLL. He understood any queries clearly and then had a high bias for action to get them addressed. Due to Michael,... See more

Company replied

Rated 5 out of 5 stars

Our property manager, Chris Chan, has been exceptionally helpful, responsive and supportive during our time with JLL. He’s been always open for dialogue and we’ve not felt anything was amiss with him.... See more

Company replied

Rated 5 out of 5 stars

I'd like to give a shout-out to Shaan, our property manager at the Landmark East. We've definitely kept her busy as there were some infrastructure issues in our property, but she's always been nothing... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

JLL provides experienced commercial property and investment management services for corporations and investors in the UK and around the globe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,368)

180 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and support

Yezi has been very helpful and professional throughout my tenancy. She was always responsive and easy to communicate with, and handled any questions or issues efficiently. I really appreciate her support and would happily recommend her.

March 24, 2026
Unprompted review
Rated 4 out of 5 stars

Air b&b

I have the experience of the tenant of my apartment at 1401 Bridgewater House was suspected to engage in air b&b business. My Property Manager Paige Waller helped me to contact the tenant and made sure that the flat had not been used for Air b&b purpose.

July 9, 2025
Unprompted review
Rated 4 out of 5 stars

Has improved

After some historic negative experiences, this company has improved significantly.
Paige is very helpful, clear and prompt with her correspondence too.
Thank you!

March 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service from Karl Zheng at JLL

I have a few properties in UK being rented out and using JLL’s services for managing the tenants. Karl Zheng is my contact point at JLL. His service is excellent and reliable. I like the professionalism and proactive service I have received so far. Many thanks

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Team at JLL (Canary wharf) office are…

Team JLL (Canary wharf) office is exceptional and always stands out. Their PM and letting managers are always helpful. We rent multiple apartments through JLL and Yezi and Tiffany manages most of them, she always puts both landlords and tenant's prospective in place and comes out with a win win solution for both. Overall, a great team to work with.

March 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Professionals that you can trust

Of all real estate agencies, this is the best - truly high quality professionals. Especially Adam, whom you can trust, particularly when you’re moving from abroad.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

1-bed at Radley House

I rented a 1-bed flat near Battersea Power Station through JLL and had an excellent experience overall. All team members I dealt with were very professional and proactive, not least Emily He who was a tremendous help especially when I needed to terminate my tenancy and relocate to Edinburgh. She handled everything very smoothly and was a pleasure to deal with.

March 17, 2026
Unprompted review
Rated 4 out of 5 stars

Positive Experience

I’ve had an amazing experience overall. Not everything has been perfect, but there’s always been clear and swift communication. My property manager, Paige, has also been very helpful in resolving immediate issues.

March 17, 2026
Unprompted review
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Rated 2 out of 5 stars

Bad Property Manager

JLL is reliable, but the Property Manager, Paige, does not seem suitable for her role. She responds late, communicates poorly, and gives tenants the impression that she is unwilling to work. Although we only need to reach out to her a few times a year, doing so is consistently stressful.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Renting in London with JLL

I had a great experience renting my apartment near King's Cross for the past three years, thanks to Yezi Li from JLL. Throughout the entire tenancy she was consistently professional, responsive, and very easy to deal with.

Any repairs or maintenance issues were handled extremely quickly, often within a day or two, and communication was always clear and prompt. It made a big difference knowing that if something came up, it would be taken care of without hassle.

She was also very organised with paperwork and general communication, which made renting the property a smooth and stress-free experience. I would happily recommend Yezi Li and JLL to anyone looking for a reliable and professional letting agent in London.

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Yezi is such a reliable person

I would like to say “thanks a lot” to Yezi, my property manager. Yezi always being so nice and so thoughtful, not only do the good job but also solve my problems immediately. No doubt, Yezi is a professional and reliable person. Thank you very much, Yezi.

March 7, 2026
Unprompted review

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