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When you're in Australia & purchasing from Europe, and the prices are so much better than locally (making you wonder if it's too good to be true), you're always a little apprehensive until that first... See more
Company replied
I ordered shoes on Friday from a different country and did not receive a shipping confirmation by Monday noon. But I needed them the upcoming Friday late to I sent out a short email, whether they... See more
Company replied
My second purchase and I could not be more thrilled with this retailer! Shipping from Italy to Los Angeles was super fast and efficient. Both designer shoes purchased were authentic. Very impressed wi... See more
Company replied
Company details
Written by the company
RESIDENZA 725 is a unique luxury retail destination that fosters a cultural ecosystem where different forms of expression and languages converge to create a new customer experience. With four stores in Italy and an omnichannel digital platform, RESIDENZA 725 builds on the nearly ninety-year legacy of COLTORTI, evolving its path of growth and success.
Contact info
Viale Gallodoro 48, 60035, 60035, Italy
- +39 0731712543
- support@residenza725.com
- residenza725.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick delivery and very happy…
Very quick delivery and very happy about the product. However I would suggest to improve the automated AI chat because it did not understand what I wanted to ask. Also to add a delivery timeframe in the email of delivery so to make it clear. Otherwise very happy about the experience.
July 11, 2024
Unprompted review
Reply from Residenza 725
Dear Anna,
Thank you so much for your feedback!
We are happy to hear that you are satisfied with your purchase and we inform you that we are already working on improving our AI chat to provide the best shopping experience to all of our customers.
We cannot wait to see you again soon on residenza725.com
Kind regards,
Residenza 725 Customer Care
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Best online price for the item
Best online price for the item. Very quick international shipping.
June 12, 2024
Unprompted review
Reply from Residenza 725
Dear Eileen,
thank you for you review!
We can't wait to see you soon again on Residenza725.com
Best Regards,
Residenza 725 Customer Care
I made a mistake twice while ordering
I made a mistake twice while ordering. They cancelled them both so I could order the correct size. They got back to me very quickly. 11/10 service. Would definitely purchase here again.
June 17, 2024
Unprompted review
Reply from Residenza 725
Dear Seamus,
thank you for your review.
We appreciate that you have been satisfied with your shopping experience.
We can't wait to see you again soon on Residenza725.com
Kind regards,
Residenza 725 Customer Care
I have had great experiences
I have had great experiences with Residenza725! They offer fast delivery, excellent packaging, and keep me posted with updates. My items always arrive safely and in great condition. I highly recommend to everyone!
May 30, 2024
Unprompted review
Reply from Residenza 725
Dear Ppk,
Thank you for your review!
We are so happy to hear that and we cannot wait to see you again on Residenza725.com
Kind regards,
Residenza 725 Customer Care
Perfect experience with R725
Perfect experience with R725. They are an amazing team and helped to ensure my package arrive on time before my travel plan. Thank you Perla and all. I would have purchased my Max Mara top in white too but it was sold out when I bought my item
May 29, 2024
Unprompted review
Reply from Residenza 725
Dear Lorraine,
Thank you very much for your review.
We are glad to hear that you are are satisfied with your shopping experience and with your purchase, we cannot wait to see you again soon on residenza725.com
Best regards,
Residenza 725 Customer Care
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The shipping out was slightly slow but…
The shipping out was slightly slow but it maybe due to the sale season . Thus it is understandable .
The jacket was folded together with the hanger thus the hanger hook portion pressed on the jacket material causing a deep line . And the jacket was very crumbled. Therefore I gave a 4 stars instead of 5 stars for this purchase . Overall , I am satisfied with my purchasing experience and will definitely patronize Residenza boutique again . Thank you .
Dear customer service
Thank you for your response, It was only a small mark due to hook and line on material due to folding so it is alright. I will send it to the dry cleaner to iron straight the line on the material. Thank you.
Ps:
I have decided to change my shopping experience to a 5 stars cos I am impressed with the customer support team who took the time and patience to look into a trival quality problem which I have reported . Thank you to the customer support team , staff of Residenza boutique .
May 20, 2024
Unprompted review
Reply from Residenza 725
Dear Customer,
Thank you for your review!
We are very sorry to hear that. Please contact us at support@residenza725.com with a photo of the item so we can understand what happened and provide you with a solution.
Best regards,
Residenza 725 Customer Care
The whole experience was amazing
The whole experience was amazing! Found the perfect product, the price was amazingly attractive, site easy to navigate, delivery process incredibly fast (I got the product almost immediately - 2 days later from the other side of the world)!
I am definitely recommend this store!!!
May 8, 2024
Unprompted review
Reply from Residenza 725
Dear Massi,
Thank you for your review!
We are very happy to hear that you are satisfied with your shopping experience and with your purchase, we cannot wait to see you again on residenza725.com
Kind regards,
Residenza 725 Customer Care
Good experience
The product, the price, and the speedy delivery, are all good!
April 7, 2024
Unprompted review
Reply from Residenza 725
Dear Wendy,
thank you so much for your review.
We appreciate that you have spent your time sharing your shopping experience and we can't wait to see you on our new website www.residenza725.com!
Kind regards
Residenza 725 Customer Care
Great
The order was shipped fast. The products were like in the description.
April 3, 2024
Unprompted review
Reply from Residenza 725
Dear Alex,
thank you for sharing your experience!
We can't wait to see you again soon!
King regards,
Coltorti Custome Care
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Reply from Residenza 725
Dear Velizara,
Thank you for your comment!
We are glad to hear that your experience on coltortiboutique.com was positive and that you are satisfied with your purchase, we cannot wait to see you again soon!
Kind regards,
Coltorti Customer Care
Very unhappy that it was entirely…
Very unhappy that it was entirely unclear to me that I would be liable for huge duty charges/taxes would be before delivery, also meaning that returns are very difficult.
March 31, 2024
Unprompted review
Reply from Residenza 725
Dear Diana,
We would like to clarify that the payment of taxes & duties for orders outside of the EU is clearly indicated in different steps of our purchase journey - in the item's description page, during check out and in the confirmation email - but you can also read it in our Shipping & Taxes section.
Best regards,
Coltorti Customer Care
Product is authentic.
March 1, 2024
Unprompted review
Reply from Residenza 725
Dear Akira,
Thank you for your comment.
We cannot wait to see you again on coltortiboutique.com
Kind regards,
Coltorti Customer Care
My order came from Europe to the US…
My order came from Europe to the US within 4 days after I paid for it. I honestly was hesitating about the website because I got the shoes with the better price then even in the official website, however my concerns were unfounded, I got the right item.
March 31, 2024
Unprompted review
Reply from Residenza 725
Dear Artem,
Thank you so much for your review!
We are glad to hear that your experience on coltortiboutique.com was positive and that you are satisfied with your purchase, we cannot wait to see you again soon!
Kind regards,
Coltorti Customer Care
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Everything was perfectly!
Everything was perfectly!
We will order again
March 19, 2024
Unprompted review
Reply from Residenza 725
Dear Josef,
Thank you for your comment.
We hope to see you again soon on coltortiboutique.com
Kind regards,
Coltorti Customer Care
Reply from Residenza 725
Dear Sune,
Thank you for your comment!
We cannot wait to see you again on coltortiboutique.com
Kind regards,
Coltorti Customer Care
Fabulous Coltorti shopping
The item I was looking for was there and at a lower price than other sites. The shipping was good and kept me monitored. Have purchased from them in the past. No problems.
Great variety of products.
March 7, 2024
Unprompted review
Reply from Residenza 725
Dear Susan,
Thank you for your review!
We are very happy to hear that you are satisfied with your shopping experience and with your purchase, we cannot wait to see you again on coltortiboutique.com
Kind regards,
Coltorti Customer Care
It is very good size to use.
March 11, 2024
Unprompted review
Reply from Residenza 725
Dear Tsai,
Thank you for your comment!
We look forward to seeing you again soon on coltortiboutique.com
Best regards,
Coltorti Customer Care
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Fantastic Experience
Great prices, I get a decent amount of updates and the items were nicely packaged! Loved it!
March 13, 2024
Unprompted review
Reply from Residenza 725
Dear Shaundi,
Thank you very much for your review!
We appreciate you taking the time to share your shopping experience with us and we cannot wait to see you again soon on coltortiboutique.com
Kind regards,
Coltorti Customer Care
Excited
I am very pleased. Excellent work! Thanks a lot. Shopping again with you
March 14, 2024
Unprompted review
Reply from Residenza 725
Dear Thekla,
Thank you so much for your review!
We cannot wait to see you again on coltortiboutique.com.
Best regards,
Coltorti Customer Care
Perfect
Very happy with my order, product is great, delivery was very fast and well packaged.
March 13, 2024
Unprompted review
Reply from Residenza 725
Dear Maja,
thank you for your feedback!
We really appreciate that you have been satisfied with the product and the shipment. We hope to see you again soon on coltortiboutique.com
Kind regards,
Coltorti Customer Care
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