Responsible Life Reviews 

2,280
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently mention that staff members are exceptionally helpful, friendly, and professional during home visits and initial consultations. Advisors consistently take the time to provide honest, independent financial advice without any pressure to rush into decisions. People appreciate how clearly professionals explain every option and detail of the mortgage process, ensuring all questions are answered. Consumer feedback highlights that communication is consistently prompt and clear, keeping applicants well-informed and supported from start to completion. Reviewers repeatedly and enthusiastically recommend these reliable services to anyone seeking dependable financial guidance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and extensive... See more

Service

Reviewers highlight positive aspects of service, noting that advisers are exceptionally helpful and... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt, courteous, and professional support... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire process is smooth,... See more

Customer communications

Customers had positive experiences with customer communications, reporting that representatives were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Hood gave us full and frank independent advice about our Aviva equity release mortgage, and our wish to secure additional funds He visited us at home, and then approached Aviva to ascertain... See more

Rated 5 out of 5 stars

David LaHaye was very helpful in arranging our equity release, a most charming person who went through the details with us. No questions were left unanswered and the whole process was made quite easy.... See more

Rated 5 out of 5 stars

Our advisor Natalie Ellis worked with us from the initial stages through to completion. She explained everything thoroughly and set up meetings to sort both myself and wifes timescale. Natalie also... See more

Rated 5 out of 5 stars

From the very beginning to the completion the service and help was exceptional. David La-Haye was very good with all the details including letting us know about everything, including the bad points.... See more


Company details

  1. Financial Consultant
  2. Alternative Financial Service
  3. Mortgage Broker
  4. Pension Fund

About Responsible Life

Written by the company

About us

Contact us

Responsible Life was founded in 2010 and has since provided clear and trustworthy advice to thousands of homeowners.

Since then, we are delighted to have expanded our service offering to include such brands as Royal London Equity Release Advisers, Responsible Equity Release, The Retirement Mortgage Service, and The Telegraph Media Group Equity Release Service.

We are proud to offer UK homeowners over the age of 55 a holistic service, investigating your personal circumstances and evaluating a range of financial solutions to find the one best suited to you. Whether you are looking to clear an existing mortgage, gift an early inheritance, or boost your disposable income, we are here to help.

Our nationwide team of specialists is on hand to meet with you and discuss your goals and ambitions. To find out if you could be eligible and to arrange your no-obligation advice appointment, get in touch with us today at 0800 048 5807.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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5.0

All reviews

(2,280)

205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul Glendennan. I great ambasador for the company.

Found this company via a comparrison site.Picked it from my short list of three, and was impressed by their literature. I confess that my final choice was based on the fact that I went to nav. school there!
Paul made the whole process smooth are clear in complying with all the FCA requirements. was dilligent in spotting a drop in L&Gs rates and organising a requote in a very short time frame.
Their recommandation of solicitor also excellent.
Would reccomand this company whole heartedly.
Chris W. Forest of Dean.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Mike Lockley - helpful and engaging

Mike Lockley was my financial advisor and gave me invaluable guidance through the process, making it as straightforward and easy as possible. He is engaging, friendly, and highly approachable. My goal was to raise funds to renovate my house, and now, a year on, I am delighted with the results; it wouldn't have been possible without Mike's help. Highly recommended. Thank you

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Equity Release

I had been researching equity release options off and on over the past couple of years and rather overwhelmed by it all. Phone call and then home visit from Paul Glendennan reassured me completely. He explained everything professionally, and clearly. He has been available every step of the way in person, via zoom whilst responding to any of my queries, emails, phone calls promptly and efficiently. We are proceeding with Just for my life-time mortgage and I am so grateful to Paul that this has been made available to me. I can now stay in my home where I'm a very happy
customer, who highly recommends Paul Glendannan as an Advisor. Thank you Paul.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Tracy James

From our initial meeting on 18 Aug to the release of funds on 31 Oct, Tracy acted on our behalf with consummate professionalism and active care for a challenging care situation for a close family member. She very accurately predicted the issues that we would face releasing funds and was entirely honest and empathetic in assisting achievement of the successful result. The whole family felt supported throughout the process and very reassured that her future support is available should we need more guidance. I couldn't recommend Tracy James and Responsible Life more highly.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

WE HAD A REALLY LOVELY LADY NAMED TRACY…

WE HAD A REALLY LOVELY LADY CALLED TRACY JAMES, SHE WAS HELPFUL & UNDERSTOOD OUR NEEDS.
TRACY TALKED US THROUGH ALL THE PAPERWORK. WE KEPT IN TOUCH BY PHONE OR EMAIL.
IF THERE WAS A PROBLEM, SHE WAS RIGHT THERE TO HELP US THROUGH. I WOULD MOST DEFINITELY RECOMMEND TRACY JAMES AT RESPONSIBLE LIFE.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support

The whole process to release equity from our home was a very great experience.
Paul Wrightson visited us quickly and explained everything to us very thoroughly and put us at ease.
He has kept in touch with us through the whole time of sorting everything out.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

100% satisfied with this company

100% satisfied with this company, Glen Pennington who dealt with my equity release was fantastic from start to finish and visited myself at home and explained the process and gave advice. Glen was in touch throughout the process giving me updates. I would thoroughly recommend Glen to anyone who is considering equity release.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Can fully recommend

Glenn was informative, professional, polite and courteous throughout out the process.

Glenn ensured we fully understood what we were undertaking and any financial difficulties or disadvantages that might put us in.

Throughout, Glenn kept us informed on how the process was progressing.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Equity release made easy

Dave Long was totally professional and knowledgeable. He made the process very easy and clearly explained all options available to me. He allowed plenty of time for our meetings and was never pushy. He also followed the whole process fully from beginning to end. It was totally seamless.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

The whole process was very easy to understand

Tim explained everything in language I could understand, sometimes when talking about financial matters its a load of mumble jumble with figures and percentages everything was clear and understandable I'd definitely recommend Tim to family.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Mike Lockley

Mike Lockley; totally professional throughout the whole process. He took time to understand our reasons for equity release and clear advice in return. It has been a long journey, but finally all small problems were overcome.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Tracy James

After giving much thought to the idea of Equity Release and learning that Responsible Life are highly recommended, I embarked on my journey! I was very fortunate to meet Tracy James, FA who has been amazing. Tracy was very interested in getting to know me and my situation and took time and care to ensure that I fully understood the whole procedure and whether Equity Release was right for me. At no time was I pressured into making a decision. Tracy was very professional, kind and patient throughout and I would have no hesitation in recommending her.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

I first met Paul nearly 2 years ago

I first met Paul nearly 2 years ago, when I first looked at equity release. I found him honest and helpful. I thought I’d go with the release with him at that time. But changed my mind during the process. Mostly I thought I would manage without. As it’s a big decision to take. So now one year on and a lot of thoughts. I decided to contact him again about equity release. He was helpful and honest, told me the disadvantages. So I have now decided to do it with no hesitation.I can recommend him to anyone who thinks seriously about it.

October 13, 2025
Unprompted review

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