Restaurantfurniture Reviews 

Dealing with this company has been the worst experience of my life I ordered 16 tables and chairs from this company 17 weeks ago their website says 7 to 10 days shipping in a small princess 6-week lead time that couldn't be further from the truth. After 13 weeks of not receiving any updates about the furniture I contacted them every time I contacted them there was an excuse of why the furniture hadn't shipped I ordered the furniture on May 20th finally on August 13th I get a shipping notice that the tables and chairs had shipped we didn't receive those tables and chairs until September the 2nd 3 weeks later upon receiving those tables and chairs we realize we're missing half of our items and items are damaged I reach out to them again they tell me there's another shipment coming it was shipped on August 19th we received that shipment on September 10th another 3 weeks upon receiving that shipment every single box was torn apart and bent the items inside the boxes were dented and scraped up there are no instructions their website exclusively says made in America it is not made in America there were some handwritten notes in Chinese and we're still missing four table tops I have submitted requests to the company I have submitted pictures of the damage and they just keep giving me the runaround we have delayed opening our business for months because of these tables and chairs I would never recommend this company to anyone.

restaurantfurniture.net sent me a mismatch of stool bases and stool seats. They do not mate, I worked patiently with their customer service for TWO MONTHS. They lie (very poorly) to make months of excuses. After months of sending them the same photos by their request ( over and over), I was told "we ship thousands of these stools, you are the only one that has this problem". However, that is a lie, They sent me 4 sets of assembly instructions, and 3 sets of different hardware to attempt to make the parts mate, none of it worked. If everyone else can assemble them, why did restaurantfurniture.net send me alternate hardware parts, and alternate instructions (created just for me)? I sent pictures and videos of how the parts do not mate, how their parts do not line up, and how their alternate hardware fails to mate the units that were never meant to fit together. I was finally told by supervisor "Wendy Kark" to ship everything back (by freight) at my expense, for them to figure out how to assemble them. I filed a claim with the bank that I made payment, and sent a message to the IL Attorney General. I have purchased hundreds of barstools for 16 years from other companies, This is the first time I received mismatched stools and bases.

I ordered a diner booth seat and told the company it was coming to a residence so a tractor trailer couldn't
deliver and a box truck would be needed. I paid $120 extra for residential delivery. On the day of delivery it was sent on a tractor trailer. I had to borrow a truck and meet the driver at a gas station. I contacted the company for a refund
of the residential delivery charge and they refused. Don't get scammed like I did

I loved the look of the product. The transaction and delivery were great. The product looked great as described. I bought 4 booth seats for my restaurant. It hasn’t been 5 years yet - the frame is very sturdy and should last a long time. But after just 2 years (and spending $4,000+) the vinyl started to rip. I’ve had to get vinyl tape repair kits which are uncomfortable for guests, they start to rub off and the tears are everywhere. $4000+ for commercial /restaurant grade furniture with the lowest quality vinyl they could get. Do not recommend! When contacted them they said I’m welcome to buy new ones.