Don’t waste your time or money
Visited with extended family as part of our Morfar’s memorial weekend and it was a disaster from start to finish.
We arrived at 7.30pm on a Friday and only 3 other tables were occupied. We were greeted by a young waitress who took our drinks orders and we then had to wait 50 minutes to get them. They didn’t have any bottles of the house red OR house white (despite it being a very limited wine list of about 5 wines) and in the end we had to settle for alternative wine options/carafes.
Our food took about an hour to arrive and when it did our experiences were mixed: the pizzas were generally good but the pasta dishes less so. My cousin’s carbonara had just ONE piece of bacon in it and no pepper. When this was raised with the owner he stated that salt and pepper weren’t listed on the menu as ingredients included in the dish and so we shouldn’t have expected it. There was a lot of confusion when the food arrived as staff just shouted out the dish number from the menu (which we hadn’t been told to remember) and they couldn’t tell us what each dish was. We ended up asking for a menu so we could work out which dish belonged to who. One pizza was completely wrong and when the correct one came out, it had bacon on it which wasn’t in the listed ingredients! When the manager was asked why the wrong pizza had been delivered to the table he stated that he couldn’t read the handwriting of the waiting staff so he’d had to guess!
At the end of the night, we complained to the manager about our awful experience and he just made excuse after excuse refusing to apologise or accept any fault. At the end of the discussion he agreed to a 50% discount on the misdelivered pizza but stated that he ‘wasn’t making Italian food in Rome - he was making Italian food in Silkeborg’…… The restaurant is called Roma but it seems customers shouldn’t go expecting Italian cuisine of any note.
Stay away unless you want a confusing and chaotic evening out.