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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and eagerness to resolve issues. Many highlight the exceptional customer service, noting the quick response times and the availability of support even after hours. People appreciate the smooth and efficient user experience, finding the platform easy to connect with various services and reliable for their streaming needs. However, some customers also noted dissatisfaction with the service, describing experiences where their problems were not addressed, and they felt blamed for technical issues. A few reviewers mentioned unprofessional and condescending interactions with the support team, feeling that their concerns were dismissed or met with patronizing responses.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, praising the responsiveness and helpfulness of... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team as helpful,... See more

User experience

Customers consistently note positive experiences with the user experience, finding the platform convenient,... See more

Service

People report ambiguous experiences with service. Many customers praise the excellent customer support,... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and responsive nature... See more

Based on these reviews

Rated 4 out of 5 stars

It's hard to say anything deserves a 5 out of 5, though it was handled adequately. Thanks for the help.

Company replied

Rated 5 out of 5 stars

I'm not even a paying user of their platform and they gave live on-demand support with an actual person. This is unheard of in tech. I literally have only a few bots following me - these guys are seri... See more

Company replied

Rated 5 out of 5 stars

SOOOO grateful for this support! Thank you for being available for us after hours-- when we needed it. We have a big broadcast event tomorrow with high stakes and it means the WORLD to be able to ha... See more


Company details

  1. Software Company
  2. Media Company
  3. Video Editing Service

Written by the company

Restream helps content creators produce high-quality live videos with ease. Whether you're a business, church, gamer, or podcaster, you can stream on Facebook, YouTube, X, Twitch, your own website, and much more at the same time. With Restream, you can run live interviews, announce company news in real time, host live shopping events, record podcasts, broadcast offline concerts and conferences, conduct Q&A sessions, demo products, or stream gameplay. Our most beloved tools? A multistreaming plugin for software like OBS, web-based studio, pre-recorded streaming, live guest invites, video clip trimming, QR codes for live sales, and multi-chat. Join 6M+ streamers who trust Restream to amplify their live presence across all channels.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

465 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

This is the best streaming platform…

This is the best streaming platform there is. Trust me I stream 2-3 times a week and have tried multiple platforms. The studio and obs is second to none and is a very clean set up. I will give it 5 stars when it has browser source to overlay chat on screen not in ac separate windows. No one really has mastered this yet so I don’t blame them.

April 1, 2023
Unprompted review
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Rated 5 out of 5 stars

I LOVE Restream..

I LOVE Restream... it's like having my own TV studio in my home where I can broadcast on 8 channels and get my message out there! Use Restream to save time and be EVERYWHERE at once!

March 22, 2023
Unprompted review
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Rated 5 out of 5 stars

Restream.io is the real differentiator…

Restream.io is the real differentiator for salesXchange Ltd - Going live or restreaming after the first live show and looping. Digital marketing has failed B2B organisations for many years, everyone uses the same technology and thinks they're different to their competition. I believe Restream is the only currently available stream tech that can make a difference to generating new business. Prospect awareness is only built upon repetition (replaying-restreaming-looping!). It takes approx. 30 attempts to get noticed. 1-in-3 get through so you need 90 lined up. Our engagement has flipped with Restream. No more to be said.

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

So far

So far, so good. Definitely very intuitive for me.
I am going to be a huge fan and promoter of this system once I get comfortable with it.

Looking forward,

Dr, Gideon F

February 17, 2023
Unprompted review
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Rated 3 out of 5 stars

Good Product, but with a little work on customer etiquette

Restream is a great product, and very advantageous in the way the world is going with online content. The platform speaks for itself and is the leader currently in online webinar software.

Although the product is great, Initially I had a very bad experience with sales team, false statements, rudeness and lack of care of customer was felt. After leaving a negative review and attempting to contact senior support, I was able to finally get in contact with someone who was great. I received a formal apology and other benefits as courtesy.

It's been mentioned that they will take on thoughts from what I shared to improve service in the future.

January 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Flawless and Fun

I am new to video and there honestly couldn't be an easier way to get started. Restream has made my introduction to video flawless and fun.

January 25, 2023
Unprompted review
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Rated 5 out of 5 stars

So far very easy to use

So far very easy to use. Love how the comments from viewers can be done as an overlay to not miss a single one. Would love if videos automatically adjusted to fit the screen. But would definitely recommend to anyone that goes live with their podcast

January 18, 2023
Unprompted review

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