Results Laser Clinic Reviews 

11,318
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers had a great experience with this company. However, many people encountered significant issues with customer service, describing it as rude, unhelpful, and lacking compassion. Customers frequently reported difficulty reaching the company, with calls going unanswered and emails receiving no reply or generic, unhelpful responses. Many reviewers were dissatisfied with strict policies regarding package expiry and extensions, often leading to forfeited funds despite medical reasons or long-term loyalty. Some also experienced ineffective treatments or issues with appointments being cancelled without notice or not honored. Conversely, a small portion of people felt that the staff were friendly, professional, and provided good care, especially for specific treatments like injectables. A few customers reported great results and a positive overall experience, particularly praising the expertise of certain technicians.

What people talk about most

Service

Consumers find service to be negative, with many expressing disappointment and frustration. Reviewers report... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers praising specific individuals for their... See more

Customer service

Reviewers highlight negative aspects of customer service, with many describing it as terrible and expressing... See more

Customer communications

Users describe significant frustration and dissatisfaction with contact methods, frequently reporting issues... See more

Booking process

Customers had ambiguous experiences with the booking process, with many reporting significant difficulties... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff are friendly and nice. Not sure with the less than 2 minutes total actual service for full brazilian and underarms though. Hoping for good results.

Company replied

Rated 5 out of 5 stars

I have been seeing Liana for my cosmetic injectables for years now. I wouldn't trust anyone else! Not only has she corrected previously uneven results done elsewhere but she has worked with me to crea... See more

Company replied

Rated 5 out of 5 stars

Hi Jules, I’m currently away on business and felt the need to write this to you! I just wanted to say a huge thank you to you and all your team at Results Laser.I genuinely appreciate the care,... See more

Company replied

Rated 5 out of 5 stars

The staff here are so lovely (Werribee Pacific), and are committed to giving an effective treatment that they talk through so you know exactly what they're doing. Quick procedure expertly done. Won't... See more

Company replied


Company details

  1. Laser Hair Removal Service
  2. Cosmetics Industry

About Results Laser Clinic

Written by the company

resultslaser

We're committed to delivering real results! Results Laser Clinic is committed to making you look and feel your very best. Offering affordable Laser, Skin & Cosmetic treatments that deliver effective results every time! We are a results driven company focused on building confidence in your skin & body



Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(11,318)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a good experience

Had a good experience, the staff made me comfortable and very helpful:)

June 10, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Sehar ,

Thank you for taking the time to review Results Laser Clinic.

Our team strive to always deliver 5 star client experiences. We are glad to hear you have had a calm and easy experience.
Thank you for your lovely feedback.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

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Rated 4 out of 5 stars

Good experience

They suggest good and are very friendly.only one suggesion for you people is that you need to buy some door hangers to hand our outfits😂.

May 30, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Mehnaz ,

Thank you for taking the time to review Results Laser Clinic.

Our team strive to deliver excellent customer service. We appreciate your feedback . We look forward to seeing you again.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Customer service is great

Customer service is great, my therapist was delightful and explained everything.

June 1, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Marie ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Friendly staff

June 2, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Enza ,

Thank you for taking the time to review Results Laser Clinic.

Our team strive to deliver excellent customer service. Thank you for recommending our clinic, our therapist appreciate your kind words. We look forward to seeing you again.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Girls are always charming and…

Girls are always charming and professional but most importantly down to earth making me feel comfortable throughout my entire visit every time .

June 8, 2024
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Reply from Results Laser Clinic

Hi Stacey,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

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Rated 5 out of 5 stars

Tatiyana is amazing and I love visiting…

Tatiyana is amazing and I love visiting and receiving treatments off her.

June 9, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Kelly ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.

Thank you for your lovely words.
We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Friendly staff

Staff was really good and pay attention to the work

June 9, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Charlotte was wonderful once again

Charlotte was wonderful once again. Super quick yet thorough. Always puts me at ease. Highly recommend this clinic

June 9, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Belinda ,

Thank you for taking the time to review Results Laser Clinic.

Our team strive to deliver excellent customer service. Thank you for recommending our clinic, our therapist appreciate your kind words. We look forward to seeing you again.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 1 out of 5 stars

Before buying treatment ive called to…

Before buying treatment ive called to double check of there is an expiry date - 2 underarm laser hair removal amd 4 lip amd chin , was told ive got 12 months to use it because im buying more than 3 treatments.got to my appointment on Thursday and was told that one of my treatments has expired????And there was nothing they could do for me. Not happy.

June 6, 2024
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Reply from Results Laser Clinic

Hi Kate ,

Thank you for taking the time to review Results Laser Clinic. We are sorry to hear that you are not happy with the service received.

The client experience team have your details and will be in contact to discuss your experience.
We look forward to speaking with you.

Kindest,
Results Laser Clinic
Client Experience Team

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Rated 2 out of 5 stars

Got burnt from laser hair reduction

First time I’ve got burnt marks and scabs from my Brazilian LHR.

June 1, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi ,

Thank you for taking the time to review Results Laser Clinic. We are sorry to hear you feel this way.

After every treatment we strongly recommend our clients to apply Active Recovery Gel. Unlike aloe vera it contains soothing ingredients that is ideal for post laser treatments as it draws out heat from the skin and reduces redness, which assists with recovery and possible reactions.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Very nice and made you feel very…

Very nice and made you feel very comfortable

May 31, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Belinda,

Thank you for taking the time to review Results Laser Clinic.

We are so glad to hear you loved our Laser Hair Removal treatment and service. Thank you for your kind words and recommending us to others.

We look forward to seeing you at your next appointment.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 4 out of 5 stars

Supportive staff

The lovely lady explained every step of the process and ensured I was comfortable with everything.

June 1, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Rebecca ,

Thank you for taking the time to review Results Laser Clinic.

Our team strives to always be polite and work hard to deliver amazing results for our clients.

Thank you for your kind words. We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

I had good experience.

I had good experience.

June 8, 2024
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Reply from Results Laser Clinic

Hi Sandeep ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

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Rated 5 out of 5 stars

Very nice staff

June 7, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Michelle ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

v effective

done in a short time n effective from first session

June 1, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Seema ,

Thank you for taking the time to review Results Laser Clinic.

Our team strive to always deliver 5 star client experiences. We are glad to hear you have had a calm and easy experience.
Thank you for your lovely feedback.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Fantastic ❤️

Fantastic ❤️

June 1, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Chris ,

Thank you for taking the time to review Results Laser Clinic.

Our passionate team pride themselves in providing 5 star client experiences and exceeding expectations.

Thank you for your kind words, we look forward to seeing you soon.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Great experience

Great experience

The beautician who attended to me was kind professional and took time without rushing.

June 5, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Carmen ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.

Thank you for your lovely words.
We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

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Rated 5 out of 5 stars

Everyone was so lovely

Everyone was so lovely

June 8, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Tara ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

Friendly staff,highly recommend it ;)

Friendly staff,highly recommend it ;)

May 31, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Firdaus ,

Thank you for taking the time to review Results Laser Clinic.

We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.

We look forward to continuing your beauty journey.

Kindest,
Results Laser Clinic
Client Experience Team

Rated 5 out of 5 stars

The quality of service is impeccable

The quality of service is impeccable, the employees are very pleasant and caring.

June 6, 2024
Results Laser Clinic logo

Reply from Results Laser Clinic

Hi Sarah ,

Thank you for taking the time to review Results Laser Clinic.

Our passionate team pride themselves in providing 5 star client experiences and exceeding expectations.

Thank you for your kind words, we look forward to seeing you soon.

Kindest,
Results Laser Clinic
Client Experience Team

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