Very disappointing experience.
Very disappointing experience.
I used the service only once, thinking it was free or limited to the initial trial, because it was not clearly stated anywhere that it would turn into a paid subscription afterward.
I paid a small amount just to download my CV, and the website mentioned a 14-day trial period.
However, I was charged only after 3 months, without any notification, no email, no reminder, and without having used the service again.
I contacted customer support several times to request clarification and a refund, but I never received any reply.
These billing practices feel very unclear and confusing:
the subscription details are not shown in a transparent way
the renewal does not match the stated 14-day trial
no reminder is sent before charging the account
customer support is unresponsive
Be very careful before entering your payment details. My overall experience with this service has been extremely disappointing and far from transparent.