The movers arrived on time, were neatly dressed, polite, and efficient. They were knowledgeable about which items were donatable, and which items (such as an old mattress) needed to go to the dump.... See more
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Review summary
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What people talk about most
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The crew arrived in the time window and picked up the TV and loaded it without damaging anything. Payment was easy although a bit expensive. There was too many emails and texts which became conf... See more
Update: Management responded quickly and appropriately with a refund — and pledged to make changes to their system causing the issue. My wife and I will now use them once again, and with joyful confid... See more
Company replied
Ease of scheduling with frequent emails and texts to confirm or change dates. Truck pick up team were professional and friendly and very careful coming in and navigating stairs and walls to pick up o... See more
Company details
About ReSupply
Written by the company
ReSupply is a Veteran-founded company that partners with nonprofits across the country to provide convenient, affordable, full-service donation pickups for their donors. We pick up when nonprofits can't. Our vetted pickup teams collect items that are clean, usable, and in good condition, often within 24 hours, from anywhere in your home, and deliver them directly to a local partnered nonprofit to support their mission and be reused. Learn more about our story and mission at resupply.com.
To date, because of generous donors, ReSupply has kept over 80 million pounds out of landfills and delivered over $90 million in resources to our nonprofit partners. Founded in 2015, ReSupply holds official partnerships with more than 3,000 nonprofit locations across 48 states, including housing organizations, furniture banks, animal welfare groups, and community thrift programs.
What we pick up: furniture, couches, mattresses, appliances, clothing, dressers, office furniture, and household goods. Explore all of our services.
Where we serve: donation pickups are available in communities across 48 states, including Boston, Chicago, Los Angeles, New York, Philadelphia, Phoenix, and Saint Louis. Find your area on our locations page.
Scheduling is simple: book your donation pickup online at donate.resupply.com or call (765) 436-6283. Our team is available 9am to 8pm ET, 7 days a week. See what donors say on our customer reviews page, and give your furniture, clothing, and household goods a second life in your community. It's Giving Made Simple.
Follow ReSupply: Facebook, Instagram, LinkedIn, YouTube, and TikTok.
How ReSupply works
Written by the company
- Schedule your donation pickup today
- Book online 24/7 at donate.resupply.com or call 7654-DONATE, available 9am to 8pm ET, 7 days a week.
- We pick up from anywhere in your home
- Our vetted pickup teams collect furniture, clothing, appliances, and household goods that are clean, usable, and in good condition.
- Your donation supports a local nonprofit
- Items are delivered directly to one of 3,000+ nonprofit partner locations across 48 states to be reused and support their mission.
Every donation is documented
Tax receipt with every pickup
You receive a donation tax receipt for every completed pickup, so your gift is documented for tax season.
Contact info
41 Winter St, 02111, Boston , United States
- 7654366283
- resupply.com
We pick up, so you can give back
4.6
Excellent
22K reviews
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Excellent great job!!!!
July 22, 2026
Easy smooth process!
Clear and consistent communication, easy to book, reasonable price. I had lots of times to choose from and there was availability as soon as the next day, which was awesome. Movers came in the window I scheduled. It was all very easy and smooth.
July 22, 2026
The pickup staff were friendly
The pickup staff were friendly, helpful, and courteous. They were on time and worked quickly. Very pleased, it was a seamless experience.
July 22, 2026
A great service to offer
Everything worked perfectly from making the appointment to having my furniture picked up - no hassles and no surprises. The two guys doing the pickup were pleasant and quick. I would certainly use your service again.
July 22, 2026
The company was quick to pick up and…
The company was quick to pick up and met my expectations.
July 22, 2026
Drivers were professional but friendly!
July 22, 2026
Our experience was very good
Our experience was very good. We received a call and text concerning the pick up time.
Upon the arrival of Nathan and his helper, the sofa was taking apart for easy loading. This took them about 5 minutes to load and receive payment.
July 21, 2026
They were quick and friendly.
July 22, 2026
Easy and accommodating
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The great and the ugly
The driver and loaders were amazing! Quick punctual service!
However-the hidden recycling fee should be included in the estimate! Our price went up by 50% and it was no longer something that we could manage financially. Had we known when we made arrangements, we could have adjusted our budget.
This is basically an underhanded, bait and switch technique!
Burying it in your website is shady
July 21, 2026
Reply from ReSupply
Hi Karen. We appreciate your honest review and your compliment on the excellent service from our team. We sincerely apologize for the unexpected recycling fee and the significant impact it had on your budget. We understand your frustration and are reviewing our estimation process to ensure all potential charges are clearly communicated upfront.
Very helpful and courteous driver
July 22, 2026
Charged surprise fee — but refunded and made assurances
Update: Management responded quickly and appropriately with a refund — and pledged to make changes to their system causing the issue. My wife and I will now use them once again, and with joyful confidence in their care for customers and their professed mission. [initial review: We were charged when the drivers arrived for an additional $40 recycling fee, which was not a charge nor an issue were advised of ahead of time. We paid for delivery to a specified party. Delivery guys said it "happens all the time."]
July 20, 2026
Reply from ReSupply
We appreciate you bringing this unexpected charge to our attention, I can see our team has refunded the $40 recycling already as well. We are reviewing our procedures to ensure all fees are clearly communicated upfront, preventing future surprises.
Price quoted may not be accurate
Even though I chose a "couch" on the website and described it as a "6-person modular couch" the delivery people still raised the price during pickup. I think there needs to be a better way to avoid that price increase.
July 22, 2026
Reply from ReSupply
RF,
We appreciate you sharing your experience. We understand your frustration regarding the price adjustment for your modular couch. When our item database was created we had sectional and not modular inputted for multi piece couches. I will inform our team of the need to include modular so that pricing can be more accurate in situations like yours.
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